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Capitol Chevrolet

Austin, TX

4.8
2,104 Reviews

6200 S I-35 Frontage Rd

Austin, TX

78745

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Showing 2,104 reviews

November 09, 2024

Great service, friendly employees, could get a little better on communication. But overall would buy another vehicle from this dealership and I would tell my friends about this dealership. More

by Michael Torres
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Don Spier and Austin Cueva
Nov 12, 2024 -

Capitol Chevrolet responded

Thank you for your thoughtful feedback! We’re so glad to hear that you had a great experience with our service and enjoyed the friendly atmosphere. We truly appreciate your suggestion on communication and will work to improve in that area. We’re happy to know that you would buy from us again and recommend us to your friends! We look forward to assisting you again in the future.

November 08, 2024

Office staff kept me advised on repair progress and schedule. Waiting area had coffee and desk space that allowed me remote work More

by Austinroads
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
Nov 11, 2024 -

Capitol Chevrolet responded

Thank you for your feedback! We’re glad to hear that our office staff kept you informed on the repair progress and schedule, and that our waiting area provided a comfortable space for you to get some work done. We aim to make your visit as convenient as possible, and it’s great to know we succeeded. We look forward to assisting you again in the future!

November 08, 2024

They were very helpful and timely. I really appreciated the ability to contact my advisor, Alex, anytime I had a question. More

by ima1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Zamora
Nov 11, 2024 -

Capitol Chevrolet responded

Thank you for your kind review! We're glad to hear that you had a positive experience with our team, and we're especially happy to know that Alex was helpful and responsive to your needs. We believe in providing open communication and timely service, and it's great to hear that we met your expectations. We look forward to assisting you again in the future!

November 08, 2024

I could not be happier with my experience at Capitol Chevrolet. Rafael, Tesha, and Austin were an absolute pleasure to work with. I got the Chevy of my dreams at the very best price in town. They have a More

by tkroberts83
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rafael Tovar, Austin Cueva
Nov 11, 2024 -

Capitol Chevrolet responded

Thank you so much for your glowing review! We're thrilled to hear that Rafael, Tesha, and Austin made your experience so enjoyable. It's wonderful to know that you found the Chevy of your dreams at the best price. We truly appreciate your trust in us, and we're excited to have earned you as a customer for life. If you ever need anything in the future, don't hesitate to reach out—we're always here to help!

November 07, 2024

Bought $50,000 truck from Capitol. Buying experience was not good. Salesman would not call me back. Salesman lost my second key, and I had to go to the dealership 2 different times More

by Ben
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh
Nov 11, 2024 -

Capitol Chevrolet responded

We truly apologize for the disappointing experience you've had with both the sales and service departments. Your concerns regarding the communication issues, lack of follow-up, and unresolved vehicle problems are completely understandable, and we are sorry for any frustration caused. We take your feedback seriously and want to ensure your issues are addressed promptly. Please contact our Customer Relations department at customerrelations@capitolchevy.com so we can review your situation in detail and work towards a resolution. Thank you for bringing this to our attention. We look forward to resolving this matter for you.

November 06, 2024

Very grateful for everyone making sure I got a car all the hard work kindness More

by mitzi_gentry
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chandler
Nov 07, 2024 -

Capitol Chevrolet responded

Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience and that our team’s hard work and kindness helped you find the perfect car. We truly appreciate your gratitude and are always here to help whenever you need us. Enjoy your new vehicle, and we look forward to serving you again in the future!

November 06, 2024

The team was amazing. This was my first time buying a car by myself and your team made it a wonderful experience. More

by Kimberly lopez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tristan, Raphael
Nov 07, 2024 -

Capitol Chevrolet responded

Thank you for sharing your experience! We’re so happy to hear that our team made your first solo car buying experience a wonderful one. It’s always our goal to make the process smooth and stress-free, and we’re glad we could do that for you. Congratulations on your new vehicle, and we look forward to assisting you again in the future!

November 06, 2024

Great service department. Waiting area is perfect for working while waiting for your vehicle. Everyone is helpful, quick and corteous. More

by leahld
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Nov 07, 2024 -

Capitol Chevrolet responded

Thank you for your kind words! We're thrilled to hear that you had a great experience with our service department and that our waiting area made it easy for you to get work done while waiting for your vehicle. We pride ourselves on providing quick, courteous, and helpful service, and we're glad it showed. We look forward to serving you again in the future!

November 05, 2024

Our experience was great! Noe was awesome to work with, made the process super quick and easy! More

by rachelalong03
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Noe
Nov 06, 2024 -

Capitol Chevrolet responded

Thank you for your great feedback! We're thrilled to hear that Noe made your experience quick and easy. We strive to make every step of the process as smooth as possible, and it's wonderful to know we succeeded in your case. We appreciate your business and look forward to assisting you again in the future!

November 05, 2024

Great customer service really polite quick and I love quickness speed is what customer service is all bout nick is great look forward to doing business again. More

by 420atx512
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
Nov 06, 2024 -

Capitol Chevrolet responded

Thank you for the fantastic feedback! We're so glad to hear that Nick provided the quick and polite service you were looking for. Speed and efficiency are definitely our goals in customer service, and it's great to know we delivered for you. We look forward to serving you again soon!