Capitol Chevrolet

Horrible! We bought a used car from Capital Chevrolet in Dec. of last year because a family member recommended them. It was a great experience and Manny really We bought a used car from Capital Chevrolet in Dec. of last year because a family member recommended them. It was a great experience and Manny really took care of us. So naturally when we needed a 2nd used car, he was the only person we called even though we had moved to Manor (not a quick trip when you can't get anyone to return your phone call). However, it appears that our experience last year was the exception and not the norm. This time we were sold a car that within two days started giving us a lot of trouble; check engine light came on, car was stuttering, shaking, and dying. There was a warranty but when my husband called he was given the run around for a few days. Finally, it was taken in for service with the promise that it would only be in for a few days. We struggled as a family to get all of us to school, work, and back home in only one vehicle. We were eventually given a loaner car that was a lifesaver considering the car was in Capital's possession for over 3 weeks! We still had faith in Capital and didn't worry about making the 1st month's payment thinking the car would be in great shape after being "serviced" for so long. Our faith was poorly place since the car was in the EXACT SAME CONDITION AS WHEN IT WAS LEFT! Same problems! By this point we just want to return the car. But we were told b/c the first payment was already made they can only take the car back as a trade towards another vehicle. Alright, we were willing to work that out even though it seems very convenient that they kept the car so long that a payment had to be made so now the car can't be returned. Instead of working with us, Capital has taken this opportunity to try and force us into a more expensive vehicle with a higher monthly payment. We have been trying for almost 3 weeks to get into another vehicle but are only offered vehicles that are not an option for us financially. They expect us to pay more a month b/c they don't have any other inventory but refuse to change that they are valuing the car at less than 1/2 of what they sold it for less than 2 months ago. On top of that, the down payment we put towards the original car "doesn't count" towards anything. We spoke to the manager, Lazarus Marquart, who assured us something would be worked out soon and now our calls aren't being returned. I have left 4 messages for Alex Flores today and although he was in the office, somehow failed to return my calls. I usually don't expect anyone to call me back in just a day but my patience has run out and I have no faith left in Captial. I am sorry we ever went back and that we made so many trips to South Austin just to get someone to acknowledge we were having troubles with the car from the get-go. I am expecting to have to take more time off from work tomorrow to get someone to respond to me. More

Best first time experience!! I called to get info and was attended by Rudy Fernandez. I advise everybody to go to Rudy. We met and talked about what I needed and got the perfect v I called to get info and was attended by Rudy Fernandez. I advise everybody to go to Rudy. We met and talked about what I needed and got the perfect vehicle for my family. I work a lot so Rudy helped me get everything done without having to come into the dealer othaer than to test drive and pick up my vehicle. Thanks Rudy.! More

Great experience Came to capital chevy and got my husband the truck I wanted.. they helped with payments and a great deal. I will recommend this dealership to my frie Came to capital chevy and got my husband the truck I wanted.. they helped with payments and a great deal. I will recommend this dealership to my friend and family. Go see Gene Flowers he will make it happen More

My Car Happy happy with my car and the experience of buying my second car from Capital Chevrolet of austin Thanks Derrick for all that you do Happy happy with my car and the experience of buying my second car from Capital Chevrolet of austin Thanks Derrick for all that you do More

"Just What I Wanted" We Came to see Derrick Evans because of a friend of mine who told me he worked with her on her car, so I was like okay let me see what he will do for We Came to see Derrick Evans because of a friend of mine who told me he worked with her on her car, so I was like okay let me see what he will do for us. Well Derrick was great and gave us exactly what we wanted. He was very pleasant, professional and funny considering we had a long list of needs when we arrived but I have to admit Derrick came through for us...... Love the color by the way... Thanks for all the help and your kindness.... We will definitely be sending friends your way... Thanks a bunch, Jennifer & Jr More

The easiest and most seamless car transaction I have had! I have never had a car transaction go this smoothly. I got the EXACT car I wanted at a LOWER price than I anticipated. I absolutely love my new SUV. M I have never had a car transaction go this smoothly. I got the EXACT car I wanted at a LOWER price than I anticipated. I absolutely love my new SUV. My Salesman, Eugene Flowers, bent over backwards to make sure I was satisfied and followed up a week or two later. He made the car available for us to drive out after he was already off on a Saturday. On the day I went to pick it up the paperwork was in order- no hidden surprises - I was in and out of the finance office and on the highway within 30-40 minutes . I wouldn't just refer people to Eugene at Cap Chevy I absolutely encourage it. He is a Class Act Dealer in a Class Act Dealership - you can't go wrong with those 2 positives. I wouldn't hesitate to purchase another car from here. More

Happy wife happy life derrick evans was referred to us by a family member. Told us he was very helpful to her.so we went to see him.great guy, very funny ,professional and derrick evans was referred to us by a family member. Told us he was very helpful to her.so we went to see him.great guy, very funny ,professional and kept it real with us! We told him what we had and what we wanted to do . He said he could make it happen,and he did.my fiance love her her new car!derrick your a man of your word and i truly appreciate all the work you did to get our deal done! Thank you!! i would recommend anyone looking for a new or used car to go see derrick great guy! More

Love This Dealership Eugene was one of the best salesmans I ever worked with, I the process there real painless, when its time for me to buy i will be buying from Eugene! Eugene was one of the best salesmans I ever worked with, I the process there real painless, when its time for me to buy i will be buying from Eugene! More

Excelent service Overall an excelent service. Salesman Ruben was very helpfull and profesional, thanks for all the help! And you actitude its amazing i recomended to m Overall an excelent service. Salesman Ruben was very helpfull and profesional, thanks for all the help! And you actitude its amazing i recomended to my friends !!! More

Very good Ruben I bought an SUV from Ruben Salazar, he was very patient with me since It was my first time buying a car from a dealership. I will recomend Ruben he i I bought an SUV from Ruben Salazar, he was very patient with me since It was my first time buying a car from a dealership. I will recomend Ruben he is very pationate and good with people. More