Capitol Chevrolet

Worst Customer Service Experience Ever This is hands down the WORST customer service experience I have ever received. The easiest way to explain this is with a list of every possible way th This is hands down the WORST customer service experience I have ever received. The easiest way to explain this is with a list of every possible way that this dealership failed. 1. The used car dealer who was assisting me in the purchase of my 2013 Black Chevy Volt was fired from the company. His service was so incredibly awful in the following ways: Not ONCE was any voicemail I left ever returned. Not once was any consideration of my time in the office ever taken into account. For one of many examples, when I had already waited well over two hours in their sales office for financing to come back with loan approval, my sales associate (now fired) told me he was going to expedite the loan approval process. Instead, I watched him walk straight onto the lot and begin selling a vehicle to another customer. In addition, the fact I even had to wait in that office blows my mind because all of these financing requests could have been made well in advance of my second visit to the dealership because all the possible loan packages had already been discussed. 2. When trying to price the car, the sales team had three different individuals offering me well over ten different payment options before allowing me to leave the office the first time. If you walk into this office, expect to spend at least two hours being sold on every possible sales package under the sun. 3. When trying to determine the purchase price of the car, my sales associate attempted to quote me a starting price that was $3,000 above the list price of the car on Autotrader. If you are going into this office, expect to be tricked into starting list price that is significantly higher than anything they actually offered online. Be vigilant, because Capitol Chevrolet will try to trick you. 4. When attempting to complete the work that was promised on the car, I was required to bring my car into their dealership not one, not two, not three, not four, not five, SIX times to get a simple backup camera added and a new front grill. In addition, the back up camera that was added to the car was not the camera that was originally promised by the sales representative that was fired, but instead a camera that was awkwardly placed on the rear view mirror with guidelines that were not dynamic (They did not move as the steering wheel moves). If you go to Capitol Chevrolet, make sure you literally write down the exact items you expect to be put on the car down to their placement, cost, expectations of delivery of services, and any other possible concerns under the sun. 5. After purchase, I realized that the windshield was cracked in two places on the passenger side. Because this is a legitimate safety concern, I requested that Capitol Chevrolet fix the issue. I was PROMISED by manager "A" that this issue would be resolved within the next day. Instead, the next day I was told by a manager "B" that this issue would not be resolved because, "They were already doing so much for me". How can someone bring a safety concern about a vehicle to a certified dealership, be lied to about the problem being fixed, and then told that they simply just don't care enough about your safety. 6. One of the times I left my vehicle with them for service I was given a loaner vehicle. Nice service right? Wrong. Not even two hours after I left the dealership with their loaner vehicle I received a phone call requesting access to that vehicle. Why? They had left another customers personal items in this vehicle, and now that customer was demanding access to the car. I was already out of town by this point, and told them they had to simply access the vehicle themselves. In true Capitol Chevrolet fashion, I never received a phone call back as to rather or not they ended up needing access to the vehicle. In addition, the vehicle interior looked like absolute xxxx, and may as well have been a garbage can for the previous owner. The fact that a customer would ever be given a loaner vehicle in this condition blows my mind. 7. As I am writing this review I am attempting to sort out the fact that my license plates and registration are well over a month and a half late. An individual at their dealership just called and said that I am "confused". What kind of customer service company EVER tells a customer that they are confused. It took me seven different calls today just to get an answer of rather or not my license plates had been ordered. 8. For every time that I went into their office, for every different manger that I spoke to about the vehicle, for every phone call I made that was never returned, I never once had someone simply admit their fault and apologize. Every time I entered the office I was ushered into a side office to avoid other customers hearing me voice my absolutly reasonable concerns. I was even asked by management to not treat them too harshly despite laying out all of the above concerns to them in my most recent visit. Never take your business here. I promise it will be bad. More

First time car buyer This past weekend I spent 5.5 hours working with Colby at Capitol Chevrolet, he was amazing. He was honest with me every step of the way and patient w This past weekend I spent 5.5 hours working with Colby at Capitol Chevrolet, he was amazing. He was honest with me every step of the way and patient while we figured out the best car for me. I would recommend anyone looking for a new car go see Colby!! More

Very satisfied Great experience..I will definitely come back when I'm ready to buy again and I will recommend to others. I purchased an amazing vehicle from a great Great experience..I will definitely come back when I'm ready to buy again and I will recommend to others. I purchased an amazing vehicle from a great dealership More

Satisfied Jesse Woods is the most caring salesman I have ever dealt with. He cares for the dealership but especially helps the customer in providing help in ch Jesse Woods is the most caring salesman I have ever dealt with. He cares for the dealership but especially helps the customer in providing help in choosing a vehicle. He is not pushy and gives you time to look and choose the vehicle that best meets your needs. In the finance area Mr. Vaughn Granger Baldwin is very helpful and a very nice person. More

Quick and easy ! Transaction was easy and quick as such dealings should be once a vehicle has been chosen. Greg Freeman(Internet sales), and Charlie in finance answere Transaction was easy and quick as such dealings should be once a vehicle has been chosen. Greg Freeman(Internet sales), and Charlie in finance answered all our questions and made us feel completely at ease. More

Awesome!!! Service I didn't have to wait very long!! I took my car there to get a part put on for my Chevrolet Malibu and Mr Hoot made sure that everything was fine!! I would recommend him to everyone th I took my car there to get a part put on for my Chevrolet Malibu and Mr Hoot made sure that everything was fine!! I would recommend him to everyone that need a car or service!! I am pleased with my car I couldn't ask for a better salesman!! God Bless you Mr Hoot!! And thank You!! More

Fantastic Service While traveling from Chicago,the air deflector cracked on my 2010 Buick. Being a stranger,I didn't know where to have it repaired. Searching the int While traveling from Chicago,the air deflector cracked on my 2010 Buick. Being a stranger,I didn't know where to have it repaired. Searching the internet,I found Capitol. To me,this turned out to be a miracle because they had only one deflector in stock for a Buick. Service rep.,Casey Luna was fantastic. He was most pleasant,and efficient. My car was repaired within the time Casey stated and the cost was most reasonable including labor. Great experience. S.Grauer More

Excellent Service Must say best service I've experienced at a dealership. Greg Freeman is a great. I was in search of a Tahoe and he made that happend. I am now one hap Must say best service I've experienced at a dealership. Greg Freeman is a great. I was in search of a Tahoe and he made that happend. I am now one happy Chevy owner. Thanks again Charlie Baldwin in finance for his excellent service. I definitely will recommend family and friends too these guys. More