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Capitol Chevrolet

Austin, TX

Overview
Reviews
Vehicles
4.8
2,117 Reviews
Call Dealership (737) 219-7300
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6200 S I-35 Frontage Rd

Austin, TX

78745

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Showing 2,117 reviews

June 20, 2024

I love Capitol Chevy Austin South . I been a loyal customer since 2007 and bought several vehicles. Every time I think about getting a new vehicle I go to them . They’re service departm More

by mortiz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jaime Román
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June 20, 2024

Had a great experience with at Capitol Chevrolet. Our sales guy, Ashton was amazing. Super knowledgeable and helpful to make everything a quick and easy process, which isn’t common at a car dealershi More

by cwolf
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ashton Disedare, Moe Harrison
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June 20, 2024

Frank Cerda and Marcos Ayala and the people that work there went above and beyond to help my wife and I. From the customer service and keeping us well intact with what step there were at every single tim More

by jessehernandez1971
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank Cerda
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June 18, 2024

If I could give zero stars, I would. Capitol Chevrolet sold me a 2020 Colorado with rust issues (see pic) that they missed during their Certified Pre Owned(CPO) inspection. Even a medio More

by Abuentello
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lincoln Stahl
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Jul 01, 2024 -

Capitol Chevrolet responded

Thank you for your review and for bringing these concerning issues to our attention. We sincerely apologize for the experience you've had with your Certified Pre-Owned 2020 Colorado. We take CPO inspections very seriously, and it's unacceptable that rust issues were missed. We understand your frustration and disappointment, especially considering the additional issue you encountered with the complimentary oil change at another GM dealership. We understand your feeling that we were only interested in the sale. We strive to build long-term relationships with our customers and ensure their satisfaction throughout the ownership experience. We value your business and want to regain your trust. Our Customer Relations department is available to discuss your concerns in detail and explore solutions that address these issues. You can reach them directly by email at customerrelations@capitolchevy.com. We look forward to the opportunity to demonstrate our commitment to customer satisfaction and rectify this situation.

June 18, 2024

On May 22 nd, my Traverse was totaled due to the tornado that hit Temple. As a hospice nurse, being able to have reliable transportation is a must. Noe Bazan helped me to purchase a new vehicle and get b More

by Teresagaines295
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Noe Bazan
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Jun 18, 2024 -

Teresagaines295 responded

I am completely satisfied with my experience purchasing my new Traverse with Capitol Chevrolet.

Jun 18, 2024 -

Teresagaines295 responded

I verify this information.

June 16, 2024

Very courteous service agents, kept up with the progress of service, explained the issues that were needed. More

by etrevinob113
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua, Claro
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Jun 17, 2024 -

Capitol Chevrolet responded

Thank you for your feedback! We're delighted to hear that you had a positive experience with our service agents. Providing courteous service and keeping our customers informed throughout the process are priorities for us. If there's anything else we can do to assist you or if you have any further questions, please feel free to reach out. We appreciate your business and hope to serve you again in the future!

June 16, 2024

Salesman Angel went beyond my expectations to make sure I got a good deal and got the Chevy Silverado I wanted and Finance Manager Laura was very professional answered all my questions I live in Houston and More

by rodwalk84
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Salesman Angel Finance Manager Laura
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Jun 17, 2024 -

Capitol Chevrolet responded

Thank you so much for sharing your experience! We're thrilled to hear that Angel and Laura provided exceptional service and helped you get the Chevy Silverado you wanted. Your satisfaction is our top priority, and we're honored that you've chosen Capitol Chevrolet as your dealership of choice. If you have any more questions or need assistance in the future, please feel free to reach out. We appreciate your loyalty and look forward to continuing to serve you!

June 14, 2024

John in the service department is amazing he explained everything I needed to know regarding my vehicle, he kept me informed every step of the way. More

by Shannon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOHN, But all of the service guys are amazing there
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Jun 17, 2024 -

Capitol Chevrolet responded

Thank you for your review! We're thrilled to hear that John in our service department provided you with amazing service. It's wonderful to know that he took the time to explain everything about your vehicle and kept you informed throughout the process. Your satisfaction is our priority, and we appreciate your kind words about John's assistance. If there's anything else we can do for you or if you have any further feedback, please don't hesitate to reach out. We value your business and look forward to serving you again in the future!

June 13, 2024

Alex was polite, friendly, and efficient. He did a thorough evaluation of what needed to be done in addition to the oil change, More

by cherylrobinson08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
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June 11, 2024

I’m super happy why they help me a lot to have my first truck and start my credit with them. Thank you, very friendly with me and my family. More

by diazandiplumbing
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Plumber
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Jun 12, 2024 -

Capitol Chevrolet responded

Thank you for your review! We're thrilled to hear that you had a positive experience with Capitol Chevrolet and that we could assist you in obtaining your first truck while also helping you start your credit journey. Providing excellent service and being friendly to you and your family is important to us. If you have any further questions or need assistance, please don't hesitate to reach out. Congratulations on your new truck, and thank you for choosing Capitol Chevrolet!

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