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Capitol Chevrolet

Austin, TX

Overview
Reviews
Vehicles
4.8
2,222 Reviews
Call Dealership (737) 219-7300
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6200 S I-35 Frontage Rd

Austin, TX

78745

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Showing 2,222 reviews

December 07, 2024

Advisors are very professional, courteous and go above the grade to make sure they are giving you best of service. More

by jackylou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lafayette John and KC , Keren Bonilla
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Dec 07, 2024 -

jackylou responded

I've completed the suvey to the best of my knowledge. The service department is GREAT!!!

Dec 09, 2024 -

Capitol Chevrolet responded

Thank you for your kind words! We're thrilled to hear that our advisors provided you with professional and courteous service. We strive to go above and beyond to ensure our customers receive the best experience possible, and it’s great to know we met your expectations. We look forward to serving you again in the future!

December 07, 2024

Casey in the service department was great and very polite! He also serviced our truck and had the same great service. More

by lisette.padilla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Luna
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Dec 09, 2024 -

Capitol Chevrolet responded

Thank you for sharing your experience! We're thrilled to hear that Casey provided great service and was polite throughout the process. We're also glad to know that your truck was serviced to your satisfaction. We appreciate your kind words and look forward to serving you again in the future!

December 06, 2024

I live in the DFW area and found the vehicle on the AutoTrader app. We worked the entire deal via emails texts and phone calls. I provided the team with what I was looking for and we negotiated a deal More

by john.hughes83
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keren Bonilla
Report | Print
Dec 09, 2024 -

Capitol Chevrolet responded

Thank you for sharing your experience! We're so glad to hear that our team was able to work with you to find the right vehicle and negotiate a deal that you were happy with. It's wonderful to know you felt respected and never pushed during the process. We truly appreciate your recommendation and look forward to assisting you again in the future!

December 05, 2024

BECAUSE OF THE PROFESSIONAL EXPERT ADVISE & KNOWLEDGE FROM MR FERNANDEZ, I WILL CONTINUE TO HAVE MY VEHICLE SERVICED WITH MR FERNANDEZ AT CAPITOL CHEVY. HE IS THE SERVICE DEPTARTMENT AT CAPITOL CHEVY. TH More

by AOF8813
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALBERTO FERNANDEZ
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Dec 06, 2024 -

Capitol Chevrolet responded

Thank you so much for your kind words! We're thrilled to hear that Mr. Fernandez provided you with excellent service and advice. We'll be sure to pass along your appreciation to him. We look forward to continuing to serve you and your vehicle. Wishing you a Merry Christmas as well!

December 05, 2024

Muy bueno su servicio muy hamables gracias me gustó el trató y su servicio también More

by gaudiscrespo1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nahomi, Keren Bonilla
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Dec 06, 2024 -

Capitol Chevrolet responded

¡Gracias por tus amables palabras! Nos alegra mucho saber que tuviste una experiencia positiva con nuestro equipo. Agradecemos mucho tus comentarios y nos alegra saber que quedaste satisfecho tanto con el servicio como con el trato que recibiste. ¡Esperamos poder atenderte nuevamente en el futuro!

December 04, 2024

Personal was very caring and professional , they took my truck right away to get service, took about the time they told me is was going to take More

by Rodolfo Torres
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keren Bonilla
Report | Print
Dec 06, 2024 -

Capitol Chevrolet responded

Thank you for sharing your experience! We're glad to hear that our team was professional and took great care of your truck. It's great to know that we met your expectations with both timing and service. If you need anything else in the future, feel free to reach out!

December 04, 2024

Delivered excellent service as well excellent customer service. They accommodated the service appointment around my schedule and were attentive to my needs More

by jawaaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keren Bonilla
Report | Print
Dec 06, 2024 -

Capitol Chevrolet responded

Thank you for your wonderful feedback! We're so glad to hear that we were able to accommodate your schedule and provide excellent service. It's our priority to be attentive to your needs, and we're happy we could meet your expectations. We look forward to serving you again!

December 03, 2024

Amazing customer service. Especially by Roberto in the service department. He went above and beyond to help me out. More

by Luderiv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberto
Report | Print
Dec 05, 2024 -

Capitol Chevrolet responded

Thank you for your kind words! We're thrilled to hear about the excellent service you received from Roberto. It's great to know that he went above and beyond to assist you. We truly appreciate your feedback and look forward to continuing to provide you with outstanding service in the future!

December 03, 2024

The communication was poor and the service was unreliable. The serviceman ran diagnostics knowing that part was not GM part. More

by jms_goodwin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh c
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Dec 09, 2024 -

Capitol Chevrolet responded

We sincerely apologize for the poor communication and unreliable service you experienced. We understand how frustrating this must be, especially when it comes to having the proper parts and accurate diagnostics. This is certainly not the level of service we aim to provide. We would appreciate the opportunity to address your concerns directly. Please contact Mark Klingele at Mklingele@capitolchevy.com, and he will assist you in resolving this matter. Your satisfaction is very important to us, and we want to ensure we make things right.

December 02, 2024

A very nice and welcoming place they are ready to help you if you plan on purchasing a car and they are very friendly and helpful with any question you have More

by Isavelhernandez2003
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marco (Mark) Ayala
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Dec 04, 2024 -

Capitol Chevrolet responded

Thank you for your wonderful review! We're so glad to hear that you felt welcomed and supported throughout your car buying experience. Our team is always here to help with any questions you have. We look forward to assisting you again in the future!

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