Capital Ford

very friendly We went there to look at used f 150's. sat down looked at what they had on line that met our requests then showed us a couple different oppitions befo We went there to look at used f 150's. sat down looked at what they had on line that met our requests then showed us a couple different oppitions before going for a test drive. Then they worked with us to get the best deal possible. More

I was misled by deceptive pricing The price for the oil change was clearly shown as 79.99, but when I got to the checkout the charge was well over a hundred dollars! I told the very ni The price for the oil change was clearly shown as 79.99, but when I got to the checkout the charge was well over a hundred dollars! I told the very nice girl that I was already unhappy because after spending sixty thousand dollars on a truck I was only going to get one free oil change I was told there was a shop charge plus charges additional oil that my truck required. Why isn't that included in the 79.99 price? I think this is deceptive pricing and possibly even illegal!!! More

Capital Ford F150 STX For me, this is the time of year to buy a new F150 when the rebates are flowing and Ford is giving incentives to their dealerships. I did my homework For me, this is the time of year to buy a new F150 when the rebates are flowing and Ford is giving incentives to their dealerships. I did my homework and got full KBB trade value coupled with about $1300 below cost to include the holdback. So, I know the dealership had to be getting something from Ford, which is fine. All I know is I got a great deal. Another local dealer told me they wouldn't have sold that same truck for that amount, had they had it on the lot. Randy Hudack was the sales person and he was easy to work with and continues to stay on top of those items the dealership is addressing in the form of dealer installed accessories. More

Long wait times I called to make an appointment for an inspection. I was told to just show up and use the quick lane. When I arrived I was told that the wait would be I called to make an appointment for an inspection. I was told to just show up and use the quick lane. When I arrived I was told that the wait would be an hour. I waited 2 hours! The man next to me had a similar wait time for a simple oil change. I would stay away from this location. More

Outstanding professional and enjoyable experience with Ben S Without a doubt, this was an excellent experience for my wife and me. Ben Stem was with us all the way. Our friend, Danny Loflin, highly recommended B Without a doubt, this was an excellent experience for my wife and me. Ben Stem was with us all the way. Our friend, Danny Loflin, highly recommended Ben and Capital Ford. He was right on the money. This was our first experience with Capital Ford, but not our last. As an added note, we really liked their team approach and we had several times to also get to know team members and to dvantage of their experience their experience. Bthanks to all involved with our time with Capital Ford. More

FORD ESCAPE HYBRID I have been taking my vehicle to Capital Ford for servicing and state inspection for over 6 years and shall continue to do so. Good service team. I have been taking my vehicle to Capital Ford for servicing and state inspection for over 6 years and shall continue to do so. Good service team. More

Best Car Shopping Experience Possible!! I was recently forced to purchase a new car due to an uninsured driver totaling my vehicle. I was wide open as to make/model -- although my previous I was recently forced to purchase a new car due to an uninsured driver totaling my vehicle. I was wide open as to make/model -- although my previous car was a Ford. I shopped and test drove at Honda, Toyota, Kia, Hyundai, Subaru -- and Ford. The support, patience and guidance provided through my Capital Ford salesperson was outstanding. He went above and beyond many times and was always easily available for additional questions and test drives. The entire dealership staff were always so friendly whenever I was there. And then Capital Ford's pricing and discounts just could not be beat, so I ended up staying with driving a Ford and with being a Capital Ford customer. I appreciate John Blackwell's assistance throughout the purchase process. He is top-rate and I recommend him highly! More

Very satisfied with the service and vehicle. I will recommend this dealership to a friend... co-worker..relative..etc.... I really enjoyed my experience with Mr. Bl with the service and vehicle. I will recommend this dealership to a friend... co-worker..relative..etc.... I really enjoyed my experience with Mr. Blackwell More

ACCOMPLISHMENT IN PURCHASING MY NEW VEHICLE Upon my first visit to meet with Service Advisor, John Blackwell, was really challenging for me as being a female who stood alone to purchase my pre-o Upon my first visit to meet with Service Advisor, John Blackwell, was really challenging for me as being a female who stood alone to purchase my pre-owned vehicle. Mr. Blackwell was very professional and seemed knowledgeable. We rode together to see all pre-owned vehicles on the lot until I spotted the one I wanted to buy. Mr. Blackwell made a tremendous effort in negotiating with those responsible with success. Bottom line with all the research I had performed to make sure I am making the right decision, Mr. Blackwell was very assuring and confident he would do all he could to make sure that vehicle would be MINE. And he did at an affordable price. So many thanks Mr. Blackwell to you and your TEAM in making my dream come TRUE. More

Easy buying experience My experience there was so easy. Jim was patient and let me take my time deciding what I wanted. The whole process was fast, smooth, and easy. VERY go My experience there was so easy. Jim was patient and let me take my time deciding what I wanted. The whole process was fast, smooth, and easy. VERY good customer service. More