Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a review

Capital Ford of Columbus

Columbus, OH

Overview
Employees
Reviews
Vehicles
4.3
563 Reviews
The team at Capital Ford of Columbus would like to welcome you to our dealership in Columbus, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Ford vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Columbus, you can always count on the professional technicians in our Ford service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own! Lots of folks in Columbus count on the high-quality vehicles and services found at Capital Ford of Columbus, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
Contact Dealership
View Awards

1090 S. Hamilton Rd.

Columbus, OH

43227

Directions

By Type

Showing 563 reviews

January 25, 2026

They will really work with you. And my salesman Trey Brand is the best! 💯 Nice More

by aprildade
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trey Brand and Financial support Samuel
Report | Print
Mar 04, 2026 -

Capital Ford of Columbus responded

April, Thank you for the fantastic 5-star review! ⭐ We’re thrilled to hear Trey Brand provided such an excellent experience and that our team made the process easy for you. We’ll be sure to share your kind words with him he’ll be thrilled! We truly appreciate your support. Rochelle - Capital Ford of Columbus

January 24, 2026

It was exactly how it should have been. From scheduling it a few weeks ago, to bringing it in to do the service it was actually smooth. Your prices are starting to get higher then other For More

by dpowell
Recommend Dealer
Yes
Report | Print
Mar 04, 2026 -

Capital Ford of Columbus responded

Thank you for the 5-star review! ⭐ We’re glad to hear your service experience was smooth from scheduling to completion. We appreciate your honest feedback regarding pricing and will take it into consideration as we continually strive to provide value while maintaining quality service. We look forward to assisting you with your future vehicle needs! Rochelle - Capital Ford of Columbus

January 24, 2026

Good, just waited on my Edge to be serviced. The woman that took care of the billing was very friendly. More

by jameskmoreland
Recommend Dealer
Yes
Report | Print
Mar 04, 2026 -

Capital Ford of Columbus responded

James, Thank you for your feedback! We’re glad to hear the billing experience was friendly and welcoming. We apologize for the wait with your Edge and appreciate your patience. Your input helps us continue improving, and we look forward to serving you even better next time! Rochelle - Capital Ford of Columbus

January 23, 2026

Easy lease turn in. Easy new lease with the preferred vehicle of choice. Great service. More

by urbanekelijah
Recommend Dealer
Yes
Employees Worked With
Cale
Report | Print
Mar 04, 2026 -

Capital Ford of Columbus responded

Thank you for the 5-star review! ⭐ We’re thrilled to hear that your lease turn-in and new lease experience were smooth and easy. Cale will be happy to hear your kind words! We truly appreciate your support and look forward to assisting you again in the future. Rochelle - Capital Ford of Columbus

January 23, 2026

I was greeted at the door when I went in and spoke with Jared. He is very nice and a lot of knowledge very happy with how he handled my purchase and giving me what I want for the money that I wanted to spe More

by alicia6543robles
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Phil Neel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Armstrong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jared
Report | Print
Mar 04, 2026 -

Capital Ford of Columbus responded

Alicia, Thank you for the fantastic 5-star review! ⭐ We’re so glad to hear your lease turn-in was easy and that Jared provided knowledgeable and friendly service. It’s great to know he helped you get exactly what you wanted within your budget. We truly appreciate your support and look forward to assisting you again! Rochelle - Capital Ford of Columbus

January 22, 2026

Poor customer service. Waited 2hours despite having an appointment and still didn't get my service. More

by irajaywalker
Recommend Dealer
No
Employees Worked With
Marissa and Tyler
Report | Print
Mar 04, 2026 -

Capital Ford of Columbus responded

Ira, we sincerely apologize for the long wait and that your service wasn’t completed as scheduled. One of our team members will be reaching out to you directly to correct the issue and get your vehicle serviced as soon as possible. We appreciate your patience and the opportunity to make this right. - Capital Ford of Columbus

January 22, 2026

Just did There is no communication from service department about status of vehicle repairs and no way to reach anyone. I was on hold for between 13 and 17 minutes before anyone answered. Fluids wer More

by Silentfoxfarm
Recommend Dealer
No
Employees Worked With
Amanda, Marisa, and spoke with Someone else , I think name was Josh
Report | Print
Mar 04, 2026 -

Capital Ford of Columbus responded

We sincerely apologize for the lack of communication and the frustration you experienced. This is not the level of service we strive to provide, and we are taking steps to improve our responsiveness and ensure timely updates for all our customers. Please call us at 614-300-6657 so our team can address your concerns, review the fluid service, and provide clear information regarding your headlight warranty. Your feedback is very important to us, and we appreciate the opportunity to make this right and restore your confidence in our service. - Capital Ford of Columbus

January 21, 2026

I was in and out within an hour. Please with that. Before a few times it had been 1-1/2 hr and longer More

by trim2by4
Recommend Dealer
Yes
Report | Print
Mar 04, 2026 -

Capital Ford of Columbus responded

Thank you for the 5-star review! ⭐ We’re thrilled to hear your visit was quick and efficient this time. We appreciate your feedback and are glad we could make your experience faster than previous visits. We look forward to serving you again! Rochelle - Capital Ford of Columbus

January 21, 2026

Capital Ford Body shop took care of everything helped with insurance company for truck in a fairly quickly for us Great work looks like it never ever happened Thanks again keep me updated on progress More

by firebillfd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Armstrong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Body shop manger and assistant in office
Report | Print
Mar 04, 2026 -

Capital Ford of Columbus responded

Thank you for the 5-star review! ⭐ We’re so glad to hear our Capital Ford Body Shop team was able to assist with your insurance and get your truck looking like new. We’ll be sure to keep you updated on any progress. We truly appreciate your trust and kind words! Rochelle - Capital Ford of Columbus

January 20, 2026

The wait time was fine. The problem is with the up cost. Wow! Too expensive for me, and obviously for a lot of the regulars. The bays used to be full but now they were near More

by regina.courey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Armstrong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 04, 2026 -

Capital Ford of Columbus responded

Thank you for sharing your feedback. We’re glad the wait time was reasonable, and we understand your concerns about pricing. We’re always looking for ways to provide great service while maintaining quality. Your input is important, and we’ll take it into consideration as we work to improve the overall experience. We hope to have the opportunity to serve you again and make your experience even better. Rochelle - Capital Ford of Columbus

1
2
3
4
...
57