Capital Ford of Columbus

DO NOT EVEN WALK ON THE LOT. YOU WILL REGRET IT. DO NOT KNOW HOW THEY SLEEP AT NIGHT YOU WILL REGRET IT. DO NOT KNOW HOW THEY SLEEP AT NIGHT More

I purchased a new Bronco from Capital in September. A week later, it lit up with error codes on the dash. The service department has had it for over a week, and probably need it another week to wait A week later, it lit up with error codes on the dash. The service department has had it for over a week, and probably need it another week to wait on parts. They declined to provide a rental when I dropped it off, despite the fact I paid for ESP with first day rental coverage. The service advisor regretted they don't have unlimited loaners. I regret buying a new $70k Bronco from Capital and not having a car to drive. More

Paul and the crew were amazing and very attentive to my needs and also very aware and I can really appreciate that about a person. There was one other guy who attitude stinks but I don’t let stuff like tha needs and also very aware and I can really appreciate that about a person. There was one other guy who attitude stinks but I don’t let stuff like that bother me, it was still a really good buying experience for me. Hopefully that guy can do better because you never know what people are going through. Paul, thanks so much for your help, you took Whole lot of weight off my back. More

Worst car buying experience of my 40 years purchasing vehicles. It took 3 days to get a final 'out the door' price sent to me. When it was sent, they had added $2500 in service-related fees. I attempte vehicles. It took 3 days to get a final 'out the door' price sent to me. When it was sent, they had added $2500 in service-related fees. I attempted to decline the services but was told I couldn't'. Those services had already been done & 'this is what we do on all our cars'. When I told him that was against Ohio xx & Federal law, he apologized & agreed to have them removed but I could never get him to send me over a corrected quote. At that point he basically ghosted me. When I finally got a response, I was told the car had magically sold after sitting on their lot for 6 months. Quite the coincidence & awfully convenient After that, I couldn't get anyone in the sales department to even answer my call, every call went straight to voicemail or put on hold. I had to trick them, by going through the service department, to finally get a human on the phone. They were helpful & got a manger on the phone for me. I was told by the manger; sorry he is a new salesman that made a mistake & they would work on training him better, but me, their client who had been trying to spend 25K with them for 5 days, there is nothing we can do to help you. Bottom line. NEVER attempt to purchase a car their unless you enjoy being taken advantage of including flat out lying to your face. More

Wish I could leave Zero stars. PHIL Neel is tge GM and he has been awful throughout my experience with this dealership. HORRIBLE Lack of communication between departments. Sold me PHIL Neel is tge GM and he has been awful throughout my experience with this dealership. HORRIBLE Lack of communication between departments. Sold me a car with the hood flapping and been an entire mess to deal with these people. The sales manager and the service manager were also awful. Fred the service manager said I shouldn't have bought a car that had been in an accident. I shouldn't have bought a car because Capital Ford cant fix em and when you call em out its like pulling teeth just dont waste your time with this dealership go somewhere else this has been the worst buying experience of my life. More

I strongly urge consumers to think carefully before doing business with Capital Ford. Our experience has been deeply troubling and, in my opinion, felt predatory. We signed a retail installment contract, business with Capital Ford. Our experience has been deeply troubling and, in my opinion, felt predatory. We signed a retail installment contract, paid a $1,000 down payment, and left the dealership with the vehicle believing the transaction had been completed. The paperwork expressly identifies Global Lending Services and contains language stating that Capital Ford sold, assigned, and transferred its rights under the contract to GLS. Days later, Capital Ford demanded the vehicle back, claiming the financing had never been finalized. During a recorded conversation, its representative insisted that the contract was “never assigned” and “never funded,” while also acknowledging that GLS had “returned” the contract. When I calmly asked for written confirmation of the cancellation, the funding status, and documentation explaining what occurred, the representative would not provide it. Instead, he threatened that the vehicle could be recovered through repossession. When I explained that I had consulted an attorney, he abruptly ended the conversation and said their attorney would handle it. To be clear, we never refused to return the vehicle. We simply requested written documentation, protection against the return being reported as a repossession or default, and confirmation that our $1,000 would be refunded. Those are reasonable requests when a dealership is attempting to reverse a signed transaction and take back a vehicle. This experience had all the hallmarks of what consumers commonly call “yo-yo” or spot-delivery financing: allowing customers to leave believing they purchased a vehicle, then later demanding its return because the financing supposedly failed. The conflicting explanations, refusal to provide documentation, and use of repossession language were unacceptable. Based on our experience, I cannot recommend Capital Ford. Consumers deserve transparency, consistent information, and respectful treatment—especially during a major financial transaction. Please read every document carefully, keep copies of everything you sign, and do not rely solely on verbal assurances from this dealership. More

Took my vehicle in for noise when slowing turning right or left. They diagnosed brakes. Paid over $1000.00 for rear brakes. When picking up vehicle they explained noise was still there. Then told me I need or left. They diagnosed brakes. Paid over $1000.00 for rear brakes. When picking up vehicle they explained noise was still there. Then told me I needed new tires and that woukd take care of problem. Do very disappointed. More

My husband and I purchased a 2018 F150 from this dealership 2 months ago. We purchased the extended warranty which was added to the final cost of the vehicle. We took the vehicle on vacation and had dealership 2 months ago. We purchased the extended warranty which was added to the final cost of the vehicle. We took the vehicle on vacation and had several issues with it not starting. Come to find out the starter needs replaced. That can happen at anytime and we understand. The problem is with the warranty. We paid for a warranty for 40,000 miles or 4 years. We were told by the Finance department they could not honor the warranty after all. They basically sold us a line of crap. Our issue is not with the Service Department and they did try to help. I would not deal with this dealership ever again! I would not recommend them to anyone!!! They are definitely car salesmen!! More

At the first visit it appeared everyone cared. My truck was not repaired correctly the 1st time. I discovered other items that needed repaired and was told to return it the next day and they would My truck was not repaired correctly the 1st time. I discovered other items that needed repaired and was told to return it the next day and they would correct the previous and take care of the new issues. It has been there 8 days, I had to call last week to get an update. It should have been returned to me last week and no one will contact/return my calls as to why they still have my truck. I need my truck, no one cares but they want their money. Use this service department at your own risk of frustration with workmanship, poor communication and lack of caring about quality customer service. UPDATE: When the Service manager became aware of my concerns because of the original review he went above and beyond. Please see a subsequent separate full review that I submitted on 6/4/26. More

I brought my car in to the Quick Lane for a complimentary oil change and tire rotation after Amanda entered my mileage incorrectly 6 months prior and they wouldn't take my Maintenance Plan from Ford. I asked oil change and tire rotation after Amanda entered my mileage incorrectly 6 months prior and they wouldn't take my Maintenance Plan from Ford. I asked Josh for a full synthetic Works which is what I got before. They gave me synthetic blend and the check engine light was on in the car when they gave it back to me. The tech that did the oil change lifted the airbox cover to check the air filter without disconnecting the intake air temperature sensor and broke one of the wires in the process. I then had to sit in the waiting area for more than an hour waiting for them to repair it. They repaired it, but it never should have happened. All this to find that they didn't even use the synthetic oil I requested. More