Capital Chevrolet

I usually don't post reviews or engage in shining a bad light on a company but I am at my wits end with the service department at Capital Chevrolet. I dropped my car off for an engine replacement on Jan 10 light on a company but I am at my wits end with the service department at Capital Chevrolet. I dropped my car off for an engine replacement on Jan 10 and it is now Feb 21 and I am still without my car. Some of the issues with the engine stemmed from the condition of the used engine my warranty company sent (but that is another frustrating situation), so I can't fault Capital for that. My disappointment, anger and frustration is from the lack of communication from my assigned service tech and the service manager. The last message I got from my service tech was on Feb 10 letting me know the "extra" parts and labor were approved from my warranty company. I haven't heard ANYTHING from him since. Sat Feb 18 I left a message at 1:06 pm for someone to please follow up with me to give me a status of repairs and estimated return date of my car. The service dept closes at 4pm on Saturdays, and I did not hear back from them. Mon Feb 20 @12 noon, I called AGAIN, this time requesting to speak to the service manager, and I was advised they were in a meeting, and they would pass along the message to call me back later that day to discuss my "concerns"... no call back. Tues Feb 22, I called AGAIN requesting to speak with a service manager only to be told they were not available. I was placed on a "brief" hold, 15 mins and then hung up on! After about 10 mins to calm down, I called BACK AGAIN, asked to speak to a service manager, placed on another hold and then told the service manager just wrapped up with another customer and she was personally walking over to the mechanic assigned to my car to get a report on the repairs and she would follow up with me by the end of the day when they closed at 6 pm.....NO CALL BACK AGAIN!!! At this point my OnStar diagnostic report has informed me more than the service team at Capital Chevrolet! I was considering purchasing future vehicles from them or at least using them for other Chevy repair work in the future, but not now! I would not recommend them at all unless you enjoy no follow up calls or callbacks and poor customer service, then they are definitely in full supply in that area! More

Had a great experience. Jamie Jones, in particular, was a pleasure to work with and the team there found a way to make the sale work within my requests. Jamie Jones, in particular, was a pleasure to work with and the team there found a way to make the sale work within my requests. More

Was totally happy with all their services. Salesman Terry Hodges, finance person, and the detail dept did a great job! Salesman Terry Hodges, finance person, and the detail dept did a great job! More

Thank you everyone. Capital Chevrolet is amazing. They can do miracles. Everyone went above and beyond, and more. I thank everyone. Capital Chevrolet is amazing. They can do miracles. Everyone went above and beyond, and more. I thank everyone. More

Franklin did a nice job and was easy and fun to work with He will do well as a salesman. I also worked with Jessica and she is easy to work with too. Thanks ! He will do well as a salesman. I also worked with Jessica and she is easy to work with too. Thanks ! More

Mansour was very easy to work with during our purchase. Truly understanding and pleasant through out the entire process. Truly understanding and pleasant through out the entire process. More

They’re sorry, takes them months to get you your paperwork that you signed if then. They pay what they want and then try to get you to pay the difference. Went to court today and lost. With my paper paperwork that you signed if then. They pay what they want and then try to get you to pay the difference. Went to court today and lost. With my paperwork that I had, I should’ve won. But the one piece that they didn’t put with the contract is what got me. They’re crooked and I don’t suggest them to anyone. I’m sure they’ll come back with some kind of remark and that’s fine. My word will still go further than there’s. More

Very good and quick service. This was the best car buying experience. In and out with a car on the same day and the whole process was short. Thank you Efrem Mitchell. This was the best car buying experience. In and out with a car on the same day and the whole process was short. Thank you Efrem Mitchell. More

Mansour and Jessica were super professional and helpful during the entire process of enquiry, test drive and purchase. Highly recommended. during the entire process of enquiry, test drive and purchase. Highly recommended. More

I purchased my vehicle from Capital Chevrolet July 2021. The car was used and knowing this, I purchased an extended warranty to cover the costs of any repairs. Well I have had to have several repairs done t The car was used and knowing this, I purchased an extended warranty to cover the costs of any repairs. Well I have had to have several repairs done to this car and even though I was told the warranty would cover everything including a new key fob if needed, this has not been the case. I had to pay for repairs to replace the gas cap back in July. I also am concerned that the engine issues I am having right now are not covered. I will never purchase another vehicle new or used from this dealership as the customer service is lacking. When I called today, as I sat beside the road in my non-working vehicle, I was not connected to a finance manager or anyone that could give me insight on my warranty. I was not expecting anyone to fix my car at this dealership as this is not their specialty, but I did expect someone to have the courtesy to contact me and supply the information I asked for. I would not recommend this dealership to anyone. More