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Capital Chevrolet

Wake Forest, NC

3.4
122 Reviews
Call Dealership (252) 303-2066

9820 Capital Blvd

Wake Forest, NC

27587

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122 Reviews of Capital Chevrolet

April 17, 2023

Sales rep Julian was awesome and made the car buying experience one of the best I’ve ever had. More

by Robert.glover
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julian
Report | Print
April 14, 2023

Our salesman Darius was pleasant, knowledgeable and well mannered. We were very happy and will return! More

by jpulley
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darius and Ed
Report | Print
April 12, 2023

While I did like the car, my requirements were simple. - V6 - AWD - Not treat me like I am an idiot Coming at me with an OTD price of $42k was an embarrassment to the sales person, Capital Chevrole More

by ATS Driver
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Julian
Report | Print
Apr 17, 2023 -

Capital Chevrolet responded

Mr. ATS Driver, Thank you for taking the time to provide feedback on your recent experience with us. I have tried to locate your information and the specifics of your visit to the dealership, unfortunately, I was unable to locate your customer profile with the information contained in your review. I am sorry to hear about your recent experience and if you would be willing to provide some personal details to help me locate your information, it would be greatly appreciated. In our efforts to provide the best automotive buy experience, customer reviews and specifics are of great value and provide the insight needed to fine tune our processes and help ensure it does not happen in the future. jhorner@capitalchevroletnc.com

Apr 18, 2023 -

ATS Driver responded

Sir The car/deal I was referring to in the cars.com review was a deal I was working with Dustin and Violet since April 3rd. Per the request of Dustin, I took about 10 photos of the 2019 BMW 330i X-Drive and texted to him to verify what Kelley Blue Book calls “Instant Cash Offer” on the trade before I drove from Jacksonville, NC to Wake Forrest. Dustin agreed the value was “at least that” via a text I still have. On April 7th, I took a day off work to drive up and purchase the 2017 Cadillac ATS coupe V6 AWD with 52,000 miles. I knew I was about $7500 upside down, and I had a check from Navy Federal Credit Union for $35,000 written to Capital Chevrolet with that vehicle’s VIN printed on the check. I had an extended warranty that I would get back the money once cancelled, so I was willing to use that money if needed, but we should have been close. Upon arrival, I was passed off to Julian. Julian was new to Capital Chevrolet, but worked his butt off to make my experience go well. Unfortunately, the manager he went to for the numbers was either high, thought I was an idiot, or just not read in to the week worth of work I had done to get there. He sent Julian back with $42,000+ OTD. The trade was over $2000 below the Instant Cash Offer price, the sales tax was $1600 and not the ~$120 that it would be for sales price minus trade value, and I didn’t even look at what else he had on there. I could tell Julian was embarrassed as he and I had discussed how long I had worked on this and how easy this deal should be for him. I explained that I had driven over 2 hours in the rain on a cold Friday that I took a day off work just to pick up this car. I politely asked for my key back and started to leave. The manager came over and told me I should “put some skin in the game.” He said he knew I didn’t drive all that way not to get a car. We he was right, but I also didn’t drive all that way to get taken advantage of either. I was able to get a 2018 Cadillac ATS Sedan V6 AWD with 45,000 miles for $36,600 OTD. See, a year newer, 7000 miles less, and the $1600 extra was the amount of the extended coverage I am getting back. I am proud that your dealership has earned awards that I hear about on the radio at times when I visit my daughter at NC State. I can only assume the manager I had to deal with are not part of those deals. Respectfully James Moore

Apr 18, 2023 -

Capital Chevrolet responded

Mr. Moore, Thank you for the information, please allow me some time to review the information and speak with the parties involved.

Apr 20, 2023 -

Capital Chevrolet responded

Mr. Moore, I was not able to locate a KBB ICO on your vehicle in our system but if we were not the dealership selected we would not have received the information. I have spoken with Dustin and he did confirm there was no trade number provided prior to your appointment. The taxes you mentioned included td the fees for tag, title and doc. totaling $938. There were no additional taxes applied to the numbers. We are currently reviewing our current process and discussing proper procedures for discussing trade numbers over the phone when we are unable to perform a hands on appraisal. Thank you again for your feedback and we hope you enjoy your new ATS.

Apr 20, 2023 -

ATS Driver responded

Hahahaha, Okay!

April 01, 2023

24 hour deal. Frank, our sales guy, was knowledgeable, courteous and quick to close our new car deal. More

by rrtin95
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank
Report | Print
Apr 02, 2023 -

Capital Chevrolet responded

Our team can’t thank you enough for your generous five-star rating and comment, and we'll be sure to pass your praise along to Frank. It always makes us glad to hear that our valued customers are receiving the exceptional service they deserve. We hope you’ll visit us again soon, and until then, thanks once again for your feedback.

April 01, 2023

my salesmen new everything about the SUV i bought very friendly i will be back More

by mg481979321
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon and Dajion
Report | Print
Apr 02, 2023 -

Capital Chevrolet responded

Thank you very much for your generous comment and rating. It’s sincerely a pleasure to serve you, and we’re looking forward to having you back in the future. From our family to yours, thanks again for choosing Capital Chevrolet. We value your support!

Apr 03, 2023 -

mg481979321 responded

very easy to work with

March 30, 2023

The salesman and finance office very quick and no issues at all answered all questions very professional, much diversity at this location. 😀 More

by Marty
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mansour Ndir
Report | Print
Mar 31, 2023 -

Capital Chevrolet responded

Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent customer service you described and I'm glad we achieved that. Once again, I appreciate your business and hope you'll keep in touch for your future car needs. Sincerely, Capital Chevrolet, jhorner@capitalchevroletnc.com

March 22, 2023

The employees of this business were very professional and friendly. They are straight shooters and they will not waste your time. I recommend seeing sales employee, Mitchell Efrem, for your next vehicle pu More

by Glock0958
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mitchell Efrem, Finance manager Chris
Report | Print
Mar 23, 2023 -

Capital Chevrolet responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Capital Chevrolet, jhorner@capitalchevroletnc.com

March 21, 2023

Their customer service is superb. Everyone there is friendly. I will definitely be back again. More

by shanda
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank
Report | Print
Mar 23, 2023 -

Capital Chevrolet responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Capital Chevrolet, jhorner@capitalchevroletnc.com

March 15, 2023

Ordered a new corvette and after 14 months it finally arrived. Brandon Jackson was my salesperson who I would recommend to anyone. Throughout the entire waiting period he kept me updated on a regular bas More

by Rwarren5713
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Jackson
Report | Print
Mar 16, 2023 -

Capital Chevrolet responded

We cannot thank you enough for your wonderful review of Capital Chevrolet and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Capital Chevrolet, jhorner@capitalchevroletnc.com

March 15, 2023

This was the best experience buying a vehicle we have ever had! We will continue to buy our vehicles from Capital Chevrolet from now on! More

by moose
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terry Hodges
Report | Print
Mar 16, 2023 -

Capital Chevrolet responded

Moose, thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Capital Chevrolet, jhorner@capitalchevroletnc.com

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