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Capital Chevrolet
Wake Forest, NC
122 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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122 Reviews of Capital Chevrolet
July 15, 2019
Service rip off Brought my brothers corvette in for service twice for service work relating to the fuel system spent a total of 3500 on parts and labor. They kept the Brought my brothers corvette in for service twice for service work relating to the fuel system spent a total of 3500 on parts and labor. They kept the car a week and still couldn’t figure it out. The car is inoperable and is currently sitting in the garage. I sent a email to the dealership complaining and was told I would be hearing back from someone over a month ago and still no word. My brother is disabled and can’t afford to spend any more money on it right...please don’t take your car there for repairs , More
by Duckwing
Employees Worked With
Service department
June 17, 2019
Horrible Mistakes in Paperwork 2.5 months after I bought a new Traverse from Hoot Gibson I'm revising this review to a 1-Star. The closing officer made mistakes in the transfer of 2.5 months after I bought a new Traverse from Hoot Gibson I'm revising this review to a 1-Star. The closing officer made mistakes in the transfer of the vehicle tag that is now resulting in us incurring another $280 in taxes. How can you buy a car from a company that can't even admit they made a mistake. Listen to this...I have asked repeatedly for them to send us a copy of the forms we signed that they said they would do. 2.5 months later I do not have that either. They also promised me a $25 Amazon gift card if I test drove a vehicle. After repeated emails, they finally did this today 6/13.. This was my third car to buy from these people and I can assure you it's the last. They also lost my future service visits which will cost them way much more down the road.. One Star review...rightfully earned. More
by Michael27519
Employees Worked With
Scott Welch, Hoot Gibson, Jay Horner
May 06, 2019
Customer service I've never had a more positive experience buying a car. I had been shopping for a while but didn't feel important at the other places. I worked with I've never had a more positive experience buying a car. I had been shopping for a while but didn't feel important at the other places. I worked with Darold Brown and he went above and beyond to make sure I was happy and that I was getting what I wanted. He was extremely patient with me and for that I will never buy from anyone else!! Thank you Darold for such an easy and stress free experience. More
by Miss Hobbs
Employees Worked With
Darold Brown
May 02, 2019
Don't use their online quotes 1st thing Gabe is awesome. However Darell and Ruben are the worst and I would never use this place for purchasing anything. First off they have a webs 1st thing Gabe is awesome. However Darell and Ruben are the worst and I would never use this place for purchasing anything. First off they have a website that says get your best price quote for a vehicle but did not honor my quote. I believe it may be because I don't have Tier 1 credit. I was told after the second time of being asked to come in that no bank wants to touch me. Now you come in they take a questionnaire that asks you what you are willing to pay monthly and your financial etc. However the way I was treated I felt like a low class citizen. I refused to put money down because this is not my first time at the rodeo they try to get money in hand to line their pocket on top of their commission. Plus I felt as if my vehicle trade and my Gm supplier discount would assist me with my purchase of a Chevy Spark or a reliable vehicle good on gas that would be in my price range. However the deals I was presented were more than I wanted to pay and I was talked to in a way that when you are a customer and you are trying to assist them you shouldn't be abandoned to make other deals or take personal phone calls when doing business. This allowed me to know that I will never come here ever again. Now if you have Tier 1 credit or have thousands of dollars to put down then these guys are for you. More
by GmTech
Employees Worked With
DARELL AND RUBEN
January 05, 2019
Terrible customer support after purchase Absolutely terrible customer support. They seem to only give you the time of day when you are spending money and when you need them afterwards, they r Absolutely terrible customer support. They seem to only give you the time of day when you are spending money and when you need them afterwards, they refuse to answer calls. I have tried calling literally 50+ times and every time it hits a voicemail or someone directing me to the finance department which results in a voicemail. On top of all of this, I tried cancelling an extended warranty in the 60 day time period in which I could still cancel it and received instructions to send a email with info to get in cancelled. After doing so, I had no reply back and then later learned that it was never cancelled costing me $1000. Trying to call them to sort this out is impossible; they refuse to answer any calls and even when trying to go there in person, I waited for 2 hours until I finally left and gave them a number to call me at. They have never called in despite the 10+ voicemails I left with my contact information and going there in person. I believe the only way to get their attention is going there in person and yelling at them directly. This is absolutely ridiculous and should in no way be how a business is run. If it says anything, this is the first review I have ever posted online and it is due to sheer frustration; do not do business with Capital Chevrolet if you value any ounce of customer service. More
by kacey
Employees Worked With
Taylor Johnson
May 20, 2018
I bought a 2018 Traverse Premier. It is awesome! Bought a 2018 traverse premier. We bought it from Anthony Russo! I would recommend to everyone. Please ask for him: ) Super nice guy, not just a sale Bought a 2018 traverse premier. We bought it from Anthony Russo! I would recommend to everyone. Please ask for him: ) Super nice guy, not just a salesman Nice place, nice people 😁😁they get the highest of ratings from us. Sincerely, Beverly and Billy Arrington: )) More
by babygirl1
Employees Worked With
David Russo
May 07, 2018
As good as it gets I hate buying new vehicles but Capital made me change my mind. I bought a 2018 Colorado site unseen from them and the experience could have not been a I hate buying new vehicles but Capital made me change my mind. I bought a 2018 Colorado site unseen from them and the experience could have not been any better. Tyler and Casey are the best and I have never had the chance to meet them. First i got a good price without all the xxxxxxxx up front that I was getting from dealers in my area which is SW Florida, secondly they process of buying was seamless and exactly as quoted without any issues and then I flew my son in to get the truck and drive it down to me they treated him with respect and honesty. I would recommend anyone looking for a vehicle please got see these guys they are the best. More
by Cooperdog
Employees Worked With
Casey and Tyler
April 28, 2018
Great people! I feel like I am part of chev family. Love the people there always great and fast with repairs. I bought three new autos great both times I feel like I am part of chev family. Love the people there always great and fast with repairs. I bought three new autos great both times More
by Llandis
Employees Worked With
David Allen
April 26, 2018
Recall Waited in the lobby over 2 hours and no one helped until I went in and asked how much longer would the service take. After my car was so called entere Waited in the lobby over 2 hours and no one helped until I went in and asked how much longer would the service take. After my car was so called entered in the system it was never processed from what the guy by the name of Bill Greene stated. More
by Newyork1410
Employees Worked With
Bill Greene
April 17, 2018
Oil Change My wait time was short, the Customer Service was good! R Morrel was kind and explained services needed and rendered. Good service by qualified individ My wait time was short, the Customer Service was good! R Morrel was kind and explained services needed and rendered. Good service by qualified individuals More
by CharlieCruz
Employees Worked With
Robin Anne Morrel
