Cape Coral Chrysler Dodge Jeep Ram - Service Center

The service advisor I was assigned would not return a call. After four calls and demanding to speak with him or any other person instead of leaving a message, he informed me he would rather text. The adv call. After four calls and demanding to speak with him or any other person instead of leaving a message, he informed me he would rather text. The advisor gave me an estimated date of completion (3.5 weeks) but the vehicle was finished a week early. The adviser never notified me that the part arrived earlier than expected or that the vehicle would be completed earlier than expected. What complicated my situation was that I live more than two hours away and that I would have to plan a trip to return the rental and pick up my vehicle. I was called by another employee and asked to pick up my car that morning or I may be charged for the rental. I drove down the next morning and was told they don’t turn over repaired vehicles on Sundays. After explaining the situation, they gave me the keys to my vehicle and told me I needed to wander the lot (which is big) and find my vehicle. I will conclude by saying that this was definitely a poor experience compared to the ones I have had with my home dealership!!! More

It was excellent service and fast thank you ,I will recommend this dealer to my friend recommend this dealer to my friend More

Abraham was great! Took care of my car quickly and was wonderful to work with Took care of my car quickly and was wonderful to work with More

The dealership got the job done in a timely manner great job keep up the good work job keep up the good work More

I got warranty work performed. My only complaint is that it took 4 days. I think they had to order a part. My only complaint is that it took 4 days. I think they had to order a part. More

Service is great but prices SUCK! There is no way prices should be this high There is no way prices should be this high More

Thank you for fixing my Pacifica! Love the service when I came to pick up my van. Love the service when I came to pick up my van. More

Great customer service fast and courteous service great workmanship, great people place was nice and clean workmanship, great people place was nice and clean More

I paid the amount of money that I paid for a vehicle with a known defect with a known inability to fix it that was never disclosed. I will be escalating this based on what was told to me at my service appoin a known defect with a known inability to fix it that was never disclosed. I will be escalating this based on what was told to me at my service appointment within the Jeep company. I was told it was not fixable. No offer to put in maybe a newer model one that doesn’t have the bug that is apparently so prevalent it’s not fixable in 2023 vehicles. More

Everyone was helpful! ! I didn’t have a great experience in the morning on the phone, but when I showed up in person, everyone jumped to help me. And my car was finished wi ! I didn’t have a great experience in the morning on the phone, but when I showed up in person, everyone jumped to help me. And my car was finished within an hours. More