Cape Coral Chrysler Dodge Jeep Ram - Service Center

clean efficient well run wanna buy my next truck I'll buy it there again it there again More

I purchased my 2021 Ram eco diesel brand new in late 2022. About 6 month later I received recall notice for High Pressure Fuel pump recall. I immediately called my dealership, ( Cape Coral Chrysler Jeep 2022. About 6 month later I received recall notice for High Pressure Fuel pump recall. I immediately called my dealership, ( Cape Coral Chrysler Jeep Ram to make appt to fix the recall. Service told me part was not available for that fix. I sand ok, Ill check back in a few weeks. This went on for almost 15 months. At one point they said, we'll put you on the list. Never received a call. At least 6 check ins regarding this and was always told the same thing. Last week, 09/05/24 I received yet another postcard from Ram, this time it was marked URGENT. I called this dealership again, same story, part not available. I called the 800 number on the card, corporate recall and told them my story. They checked area dealerships and said Galeana in Ft Myers has the part. I called Galeana service and asked to make appt for recall regarding the high pressure fuel pump recall. They asked if I had bought the truck from them, I said no. They said well lets get you in the system and took all my info. Then when I gave them my VIN they said part was not in stock for my particular VIN. They said we will order the part and call you when we get it. 5 days later I get a call saying part is here when would you like to bring it in. They gave me appointment the vert next day and today, 9/12/2024 Galeana is fixing the recall for me on a truck I didnt buy from them. So for 15 months, numerous phone calls to Cape Coral Chrysler Dodge Jeep Ram regarding my recall, I had to call another dealer and in 6 days my recall is fixed. Beware, service departments are vital part of a new vehicle purchase and Cape Coral failed miserably. Needless to say I'm very disappointed in their lack of concern and action on a recall marked URGENT for 15 months. More

All the employees are very nice good and fast service a really clean dealership and would recommend this dealership to a friend really clean dealership and would recommend this dealership to a friend More

muy buen servicio y atención saben cómo acortar el tiempo de la transferencia y eso hace muy ameno la compra de un vehículo tiempo de la transferencia y eso hace muy ameno la compra de un vehículo More

Great customer service. Andy was amazing, his skills for selling and care clients is impressive. I would like to see Andy on better position due to his hig standards of skil Andy was amazing, his skills for selling and care clients is impressive. I would like to see Andy on better position due to his hig standards of skills Thank you Andy More

Too expensive for a diagnosis. Whoever worked on my car left grease hand prints inside and outside, all over my tan leather. I waited over 10 min in the service department aisle wh Whoever worked on my car left grease hand prints inside and outside, all over my tan leather. I waited over 10 min in the service department aisle when I had an appt and no one was in front of me. No one greeted us when we drove up, multiple people walking by. We had to go inside and find someone. More

Lisa stepped up to ensure that my drop off for service of several recalls was efficient. I can’t say the same for the majority of the guys working in the service department, but Lisa turned what was almost a several recalls was efficient. I can’t say the same for the majority of the guys working in the service department, but Lisa turned what was almost a negative experience into a very positive one! Thank you, Lisa, for providing excellent customer service! More

They have a lot of trouble diagnosing the problem with my A/C. I’ve had it there twice and it still is not right. A/C. I’ve had it there twice and it still is not right. More

Rasiel is always a good customer service representative, he goes above and beyond to make sure the customer is happy... he goes above and beyond to make sure the customer is happy... More

Lisa was my service advisor , is my first visit to the service department since I moved to Cape Coral ,and now I find a home in this dealership, the process was very good Lisa listen to my issues with my service department since I moved to Cape Coral ,and now I find a home in this dealership, the process was very good Lisa listen to my issues with my truck and she explain in details the process and she keep me updated thru the whole time my truck was been repaired, the Dealership atmosphere was great ,very clean and offers drinks and also donuts . More