Cape Coral Chrysler Dodge Jeep Ram - Service Center

Mike was excellent in every way as well as the rest of the team all the way through. the team all the way through. More

Went in for a driver side tail light replacement with appointment. It’s time was told they didn’t have the part. Second time waited over an hour. Was told the vehicle was done and given the keys. When I appointment. It’s time was told they didn’t have the part. Second time waited over an hour. Was told the vehicle was done and given the keys. When I wet out to the truck. The passenger side light was replaced. It was written up properly by the service writer. Was told the manager was coming out waited over 30 minutes in the ready line he never came out. I got my service writer and he took my truck back and had the other light changed. So a simple tail light replacement took two appointments and over two hours for the last visit to remove two screws and replace a light. More

They got me in fast and were able to get my issue taken care of and updated me throughout the process. care of and updated me throughout the process. More

Good. My truck is good well now. The guy service is really Good man Rasiel. My truck is good well now. The guy service is really Good man Rasiel. More

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The staff is always friendly and makes sure you are well taken care of. From service to sales I appreciate their customer service. taken care of. From service to sales I appreciate their customer service. More

Efficient and timely. Service representative was excellent. Vehicle was done when they said it would be. Service representative was excellent. Vehicle was done when they said it would be. More

Service advisor damaged my door panels attempting to locate the source of a leak. Telling me I need new door panels, bec they are coming apart, They weren't like that when I brought car in!! I never sa locate the source of a leak. Telling me I need new door panels, bec they are coming apart, They weren't like that when I brought car in!! I never said I to look at my door panels!!! I told her to check leak on bottom of door, water was there when it rained. Probably need new weather stripping... I had NO problem with door panels.... Inept and clueless is how I would describe their service. All 4 door panels were touched where they are now apart!!! After damaging my vehicle, I was contacted by another manager, also of no help, and given the runaround ultimately resulting in me having a damaged vehicle and them taking no responsibility. Stellantis NA was also no help, ultimately siding with their dealership. They make a poor quality vehicle and refuse to accept responsibility of anything. I will never deal with this dealership and service department again. More

Excellent job done in a timely manner but was unable to fix my ram recall fix my ram recall More

Service department might be the worst I’ve ever seen. Lisa is a great worker but the ones actually working on the truck are the problem. I overheard a different manager talking to the mechanic and the me Lisa is a great worker but the ones actually working on the truck are the problem. I overheard a different manager talking to the mechanic and the mechanic was b*tching out the manager for rushing him when the fuel pump was supposed to be done days prior. More