Cape Coral Chrysler Dodge Jeep Ram - Service Center

Most the time the service is pretty good. I brought my 2020 Pacifica in for a Stop/start warning light. They said my Aux battery was bad, this was only a year old, I had this same issue in I brought my 2020 Pacifica in for a Stop/start warning light. They said my Aux battery was bad, this was only a year old, I had this same issue in Jan 2024 and they said it was my main battery (only a year old) that was under warranty. When asking the service rep why this keeps happening, his explanation was along the line of 'it just happens'! They don't last in the heat. So we'll just have to keep changing our batteries every year? Now mind you our other vehicle sits out side all the time and we have yet to change that battery. Not having the wherewithal to do our own diagnostics all we can do is accept this for now. To us it seems that something is xxxxxxx the life out of the batteries. The biggest reason I am not giving more than 3 stars is the service rep was rather abrupt and seemed to just want us to go away when we tried to question any further. More

Very attentive. Very pleased with the service department. They arranged for a Lyft driver when they realized it would take two hours. Very pleased with the service department. They arranged for a Lyft driver when they realized it would take two hours. More

I’m not a fan of not being able to make an appointment for an oil change, but this time it worked out. for an oil change, but this time it worked out. More

Mike Castori Took very good care of me, understood my issue quickly and knew exactly what I was talking about. Mike is a people person and one of the Best if not the Best Assistant Service Managers I hav issue quickly and knew exactly what I was talking about. Mike is a people person and one of the Best if not the Best Assistant Service Managers I have worked with. More

Fast service. Even though there’s no reason for a battery to die after only 23k. They were able to replace it kind of quickly Even though there’s no reason for a battery to die after only 23k. They were able to replace it kind of quickly More

Robert the gentlemen from England was the one who got the part that arrived and he set up the appointment for me and he was awesome We arrived. Alexander Barrasso followed through both were great. Thank you. part that arrived and he set up the appointment for me and he was awesome We arrived. Alexander Barrasso followed through both were great. Thank you. More

The communication was lacking and this is the 2nd time I’m in for the same reason. I’m in for the same reason. More

I had to get a rental car two different times while waiting to get an appointment for my vehicle to be fixed. This was over a month and a half of waiting. Once I finally got my vehicle in the dealershi waiting to get an appointment for my vehicle to be fixed. This was over a month and a half of waiting. Once I finally got my vehicle in the dealership, it took them almost 2 weeks. I was quoted less than a week. On the day that I picked my vehicle up I had to call for over five hours to try to get in touch with someone to get an update on my vehicle. I left multiple messages and got no return calls. When I did finally pick up my vehicle, it wasn’t even fixed. Two new warning lights had shown up on my dash, and they didn’t wash the vehicle. My service representative also told me that he would check to see if part of the service was covered on the powertrain warranty, and no one ever did that. So I had to pay out-of-pocket almost $3000 to get my vehicle. I have bought two vehicles from the dealership, but I will never buy another one from them again More

The service advisor Alex was great. Service manager Ron was great as well the place was clean m. The only issue was the repair was going to take 17 hours. It was done in like 8, which w Service manager Ron was great as well the place was clean m. The only issue was the repair was going to take 17 hours. It was done in like 8, which was nice as I got my Jeep sooner, BUT the labor cost did not go down. Should have been less. More

We have always had great service at this dealer. I have no doubts they put great care into my vehicle. Thank you again Chris. I have no doubts they put great care into my vehicle. Thank you again Chris. More