Cape Coral Chrysler Dodge Jeep Ram

I had my 30,000 mile maintenance while I was getting my oil change done and I asked for a tire rotation. Well the paperwork stated they did one, used it from my package plan I have. Well it wasn’t done. oil change done and I asked for a tire rotation. Well the paperwork stated they did one, used it from my package plan I have. Well it wasn’t done. I noticed it yesterday they did not do it, tried to call but got no answer. So if that wasn’t done, and I asked for all wipers to be replaced and they only did 2 out of 3. So what else did they not do that they said they did do?? More

This was my second visit to this dealership and both times I was taken care of very well! times I was taken care of very well! More

I recently purchased a vehicle from Cape Coral Chrysler Dodge Jeep Ram, and my experience with the sales and finance team was exceptional! From start to finish, Carolina Antolinetti, my sales professional, Dodge Jeep Ram, and my experience with the sales and finance team was exceptional! From start to finish, Carolina Antolinetti, my sales professional, provided outstanding service. She was knowledgeable and patient. Unlike many pushy salespeople I’ve encountered at other dealerships, Carolina was honest, transparent, and respectful of my time. She answered all my questions and made the entire car-buying process seamless and stress-free. Once I had chosen my vehicle, Mitra Rampersad, the Finance Manager, took over and made the financing process just as smooth. He was professional, efficient, and thorough in explaining all the available options. He worked diligently to ensure I got the best deal possible. His attention to detail and willingness to go the extra mile made me feel confident in my purchase. I also want to commend the brilliant individual who developed the digital software for signing paperwork—this technology made the closing process incredibly fast and easy! In the past, I’ve spent what felt like hours signing endless documents, but this innovative system streamlined everything, making the entire experience much more efficient and convenient. If you’re looking for a dealership that offers great customer service, a stress-free buying experience, and a finance team that genuinely cares about getting you the best deal possible, I highly recommend Carolina and Mitra at Cape Coral Chrysler Dodge Jeep Ram! They made what can often be an overwhelming process feel effortless and enjoyable. Unfortunately, my experience with the service department was the exact opposite of the sales and finance team. I scheduled an appointment, expecting to have my vehicle—purchased less than a week ago—checked out in a timely manner. Instead, when I arrived, I was told there would be a three-hour wait before anyone could even evaluate the issue. To make matters worse, there was only one person checking in customers, and he didn’t seem to be in any hurry to help. The lack of urgency and efficiency was extremely frustrating. If a three-hour wait is standard, even with an appointment, then what’s the point of scheduling one? If you’re considering their service plan, I highly recommend looking elsewhere unless you enjoy wasting your entire day waiting. The dealership may have an amazing sales and finance team, but their service department is in desperate need of improvement. It’s a real shame that such an excellent sales and finance team is overshadowed by an inefficient, understaffed, and unorganized service department. Management needs to take action to improve the service experience, as it significantly diminishes the dealership’s overall reputation. More

Darren did a great job as my service rep. He made sure the job got done right in a follow up visit. He made sure the job got done right in a follow up visit. More

Did not repair my Gladiator all the way. Still didnt address death wobble. Couldnt replicate i was told. Well let me tell ya after 14 hours of highway driving you would know what its like. M Still didnt address death wobble. Couldnt replicate i was told. Well let me tell ya after 14 hours of highway driving you would know what its like. My xm guardian lights still are not lit up. Not pleased woth the outcome of my service or Jeep Cares at this point. More

Waited 3+ hours for an oil change and new wiper blade. over charged for blade. over charged for blade. More

The dealership provided excellent service and afforded me the opportunity to continue my day without interruption the opportunity to continue my day without interruption More

I didn’t appreciate the hidden $61 shop charge on top of part on top of $150 for JUST A BATTERY. Not An honest charge . What will you do to rectify this theft ? part on top of $150 for JUST A BATTERY. Not An honest charge . What will you do to rectify this theft ? More

Very professional and knowledgeable to resolve the issue with my brake system anti lock warning message with my brake system anti lock warning message More

We’re good the service was good and the service was great any the service person got back to me to email license and ownership so I did not have to drive in any the service person got back to me to email license and ownership so I did not have to drive in More