Cape Coral Chrysler Dodge Jeep Ram

Very easy to work with. The people at the dealer were very easy to work with. I had been to another dealer that totally miss diagnosed what was wrong with my car. Cape Cora The people at the dealer were very easy to work with. I had been to another dealer that totally miss diagnosed what was wrong with my car. Cape Coral Dodge found it immediately and fixed it. My only dislike was that it took almost 2 weeks to get an appointment (other dealer was 3 weeks). This was very difficult since I only have one car and had to get rides from other people while I waited. I did have a second issue right after I got my car back and they took it back in the next day and expedited the repair which was really nice. More

Communication Issues I feel like there is an on-going problem with the Cape Coral dealership which is there lack of communication. I bought my 2017 Pacifica in early Dec I feel like there is an on-going problem with the Cape Coral dealership which is there lack of communication. I bought my 2017 Pacifica in early December. I had problems getting my permanet plates (1 month). calls numerous times, messages left, with no return calls. Early January noticed rust on hood. Numerous phone calls on what to do. Sent to Chrysler customer service and was told to call Galeana who told me no and to bring mit back to Cape Coral Chrysler. It took numerous trips to the dealership and phone calls to get the work done at an outside body shop. I got one e-mail from Mr. Ganzi apologizing for the plate issue but when I sent two e-mails about the corrosion issue, I have not recieved any communication back More

1 4/5 hours for and oil change and tire rotation I brought my pick up truck in for an oil change. I was ask if I wanted the tires rotated so I said yes. I was waiting for the service to be done. Afte I brought my pick up truck in for an oil change. I was ask if I wanted the tires rotated so I said yes. I was waiting for the service to be done. After an hours wait I ask for the status of the oil change and was told it was not ready yet and apologized for the delay and stated they are short staff and everyone had gone to lunch. After a total of almost 2 hours my truck was ready. I did receive a discount on my bill and also got my truck washed. There is a big sign that says express oil change and service. 2 Hours is not express. I will be going else where for my service. More

Wheel alignment Went in for wheel alignment and maintenance on Friday, but equipment for wheel alignment was not working. Came in Monday morning and was taken care o Went in for wheel alignment and maintenance on Friday, but equipment for wheel alignment was not working. Came in Monday morning and was taken care of. Happy with results. More

Awesomeness My wife and I had an excellent experience from the moment we walked in until we paid the cashier. Big Mike was a very nowledgeable salesman. My wife and I had an excellent experience from the moment we walked in until we paid the cashier. Big Mike was a very nowledgeable salesman. More

They never ordered the part even after I paid for it. Then they ordered the wrong part even though they had the VIN. Then liing saying I didn't give them the VIN when I bought the car they got it and the Then they ordered the wrong part even though they had the VIN. Then liing saying I didn't give them the VIN when I bought the car they got it and the woman in parts gave the guy the number. I have never seen a dealership as bad as this. More

Excellent service mr mike was great. Glad you came to Cape Perfect am handicap as is my wife. Chairs in the waiting room Had arms on them A big plus. Recommend Grab bars by the urinals in the men’s room Perfect am handicap as is my wife. Chairs in the waiting room Had arms on them A big plus. Recommend Grab bars by the urinals in the men’s room More

Straight forward, honest and respectful The Salesman “Red” was very polite and helpful. Not pushy at all and he was respectful of my time. He even called me week after to find out how the c The Salesman “Red” was very polite and helpful. Not pushy at all and he was respectful of my time. He even called me week after to find out how the car was working. The owner of the dealership walks around and monitors the customer service. My wife ever got her Jeep serviced while I was buying a car. Refreshing to see a customer focused dealership; I hope it stays this way. The dealership is not close to my house but I will drive the distance to this dealership. More

Service with a smile I was looking for a local dealership to address my concerns. They not only took the time to schedule my appointment, they called me the day before I was looking for a local dealership to address my concerns. They not only took the time to schedule my appointment, they called me the day before to remind me, and the day of the appointment they were prompt. They found the problem and were willing to give me options while still addressing my problem. Loved this! Your service team went out of its way even though they were short staffed. Thank you! More

Impressive new dealer They took care of my 11 year old Grand Cherokee rear axle noise under the lifetime powertrain warranty. I only had a short wait while they diagnosed t They took care of my 11 year old Grand Cherokee rear axle noise under the lifetime powertrain warranty. I only had a short wait while they diagnosed the problem. Then I was led to the on-site Hertz representative and got a rental car within a few minutes which they paid for. One of the salesmen showed me the huge 57 bay service area. They also have a very nice waiting area and clean restrooms, free coffee,wifi, Etc. More