Camping World of Madison

First Fifth Wheel Camper Purchase My family decided we were ready to move from a small pop-up camper and jump right into a fifth wheel camper. We found one we loved (Cougar 39BHS) and My family decided we were ready to move from a small pop-up camper and jump right into a fifth wheel camper. We found one we loved (Cougar 39BHS) and they had both a new and used one on the lot. We fell in love and opted for the used one as it was hardly used and was exactly the same as the new one. Everyone was extremely helpful in our purchase and answered all of our questions and addressed our concerns. The finance guy we worked with, Ed, was very nice and did not try to sell us anything we didn't want or need. In fact he went through all the extended warranty options and pointed out that the higher levels would not be appropriate for us as they had options for coverage that were more geared towards RV's vs Campers. (He could use a slightly larger office as it is pretty tight in there). The walk-through went great and they answered all of our questions (even the dumb ones although they didn't say they were dumb) and we learned some things we had no clue about needing to be done. We also had wanted some items added and they were very informative about showing us different options and then getting them installed in a timely manner (2nd Air Conditioner, Fifth Wheel for Truck Bed and Hard-wired surge protector). The only complaint I can make is that they don't include anything in their pricing other than the cost of the camper so we were charged for a battery (they could have included that in the price for $200) and for the prep (checking the camper to make sure everything is working properly prior to you picking it up and do the walk-through orientation with you) about $800. Other dealerships either charge a little more to include those costs so you don't see them or they just absorb them as compared to what they are making they can afford to not charge for those in return for earning follow-up business. More

The right camper Started looking in late summer at both travel trailers and 5th wheel. Dean was very helpful with sharing pros and cons and what would be a good fit fo Started looking in late summer at both travel trailers and 5th wheel. Dean was very helpful with sharing pros and cons and what would be a good fit for the type of camping and traveling we do. Once we narrowed it down, a few months later, Dean arranged for camper to be pulled indoors to heated space on cold late fall morning. Spent a couple hours going over everything in detail so we could make a final decision. Made our purchase a few weeks later! More

Very Satisfied Customer We have been to Camping World of Madison many times for both our Motor-home purchases and for different types of service. Justin Kaatz is the service We have been to Camping World of Madison many times for both our Motor-home purchases and for different types of service. Justin Kaatz is the service manager. He has been always been very professional, any time we had a issue he has taken care of it and always kept us updated. Camping World is lucky to have him on their team. More

Very helpful and patient through decision making process Met with Sales Associate, Michael Dennis. He took the time required to inform us, explain things, weigh our options and meet our needs now and moving Met with Sales Associate, Michael Dennis. He took the time required to inform us, explain things, weigh our options and meet our needs now and moving forward. We made a decision we feel good about because he cared. We very well may have regretted our choice had he not taken the time to answer our million questions. My husband and I feel confident about doing business with Camping World. More

Unhappy Had a camper on there site for $1999 When called said it was as is I was ok with it Talked to him that I was going to take out from 401k He tells me t Had a camper on there site for $1999 When called said it was as is I was ok with it Talked to him that I was going to take out from 401k He tells me there will be a small paper work fee and tax a title. So pulled money out of my retirement fund and he drew up the paper work. Then the camper that was $1999 turns in $3200 They said they put a new battery in it and jacked up the price $1200. Which is ridiculous don't really need a battery in a camper in January and they where so nice to add a 30day warranty for the battery Sad thing is I took out of my retirement plan and getting penalized for this camper. Shame on you :( More

Never Again After agreeing on a fair price for my hybrid pop up trailer, the real pitch came. High pressure sales tactics. Scare tactics. You need this warrant After agreeing on a fair price for my hybrid pop up trailer, the real pitch came. High pressure sales tactics. Scare tactics. You need this warranty. You need this protection. This is what I would sell my family members at a minimum. On and On and On and On. Next thing you know, you've got so much paperwork with so many different figures you have no idea what you just all agreed to let alone how much it's all really going to cost. Suddenly you spent an extra 10 grand on sealers, protectors, warranties, and protection plans. I went back to say I don't want all this... Only to be made to feel like a fool if I didn't take it all. Forward to a NINE MONTHS later when I'm told my hybrid is worth about HALF of what I paid for it, even with all the extras I paid for it. AND I'm only getting about half of the warranty back (even though I never used it and like I said, it was 9 months later). I can't believe this place has any repeat business. They must make a fortune on us new people who have never been through this before. By the way "We did it all right. You didn't buy this for an investment." Did nothing for making me feel less ignorant . Camping World of Madison didn't seem to care about me or my family's budget. Just their pocket. More

customer Service Derek, James and Megan were very efficient. After all the negative comments I was reading I was nervous. The did great. Thank guys John Delafi Derek, James and Megan were very efficient. After all the negative comments I was reading I was nervous. The did great. Thank guys John Delafield More

Service department My husband and me both feel the service department has always been great and very helpful to knowing the best ever there service and worker have been My husband and me both feel the service department has always been great and very helpful to knowing the best ever there service and worker have been great to giving the both of us everything we need to know, I want to thanks Justin, Darren for the best service and also by telling us about are rewards points we woulda never known to even use them, wow what a nice chunk taken off are bill and also to mike and jerrid for the great help with are unit and the dish , we woulda never figured it out. Thanks again and keep it up guys your great. Hope these guys in Madison great a great thanks from us two, Chris & Bill Roberts. More

Excellent service! We purchased our camper from the new Kenosha, WI dealership, but did the bulk of our paperwork with the Madison, WI staff. They were outstanding from We purchased our camper from the new Kenosha, WI dealership, but did the bulk of our paperwork with the Madison, WI staff. They were outstanding from the beginning. Everything from finding financing to prepping the camper (which they had to get from another dealer), to finalizing the sale was top of the line. We are extremely happy with the service and the product. I waited to write this review until we finished a late summer trip to Idaho and yellowstone with the camper. Every system functioned flawlessly! More

Quick service The slideout was dragging on the floor of our new Freedom Elite 24EH. Derek Hanson took time to look at the problem and suggest a solution. One of The slideout was dragging on the floor of our new Freedom Elite 24EH. Derek Hanson took time to look at the problem and suggest a solution. One of the molding strips was too long - probably expanded in the recent heat and humidity - and we can fix it ourselves. We appreciate Derek taking time to quickly help us. Good Man! More