Camping World of Fredericksburg

If you are not maintenance savvy, you are likely to leave your motor home servicing and repair work to professionals--such as those you would hope to find at Safford RV. If for no other reason, you would de your motor home servicing and repair work to professionals--such as those you would hope to find at Safford RV. If for no other reason, you would defer to them out of fear that if you attempt the simplest repairs on your own, you would instead create major maintenance problems you can’t resolve. Having said that, if you think Safford RV has your interest at heart, then you had better guess again. Going to them for maintenance services is risky business and if it is your first visit, I suggest you proceed with caution and hold on to your wallet. I give credit where credit is due (see my review of Safford RV employee, Fred, below) but this is not one of those times. In 2012, I decided not to have Safford repair the two inoperative personal oscillating fans in my cockpit and the broken passenger side sunshade, when they told me that it would cost nearly $500 to replace both motors. However, in February 2013, after returning home from vacation in Florida, I decided to authorize these repairs based on that estimate. When the work was completed, I was surprised to learn that the fans actually only required new wiring, and the sun visor only required removing the twisted and binding fabric from the roller and then rewinding – all at a nominal charge. What changed? Incidentally, the passenger fan ran for only ten minutes and then quit working. Read on! Now let’s get down to some real serious issues. When I delivered my coach for service in February 2013, I asked that my satellite radio and door awning be repaired. I waited and waited for feedback. Forty days later, Stacy Neely, Service Advisor, finally contacted me by email stating the radio could not be repaired and a new one would cost $825. She also stated the awning would require a new motor that would cost $1050. I would not agree to these recommendations. At this point, I became highly suspicious of Safford and decided to become more involved in the repair and service processes. Would you believe that all that was required to repair the radio was a ball point pen to push the reset button and the awning only required a battery in the remote control. I'm not finished yet. Safford also quoted a repair estimate of $187.50 to clean house and chassis battery cables - a service I did not agree to because a year ago I received nearly the same service that included removing all cables, cleaning and applying a protective coating at a cost of $125. I never heard of testing a battery cable that shows no sign of deterioration, corrosion and is completely operational. If you think about it, I’ve own the same automobile for over 15 years and this service was never required despite extreme climatic or environmental conditions. Go figure! Replacing components rather than repairing them seems to be Safford’s common practice. Over the past two years, thousands of dollars have been spent on my motor home on preventive maintenance and repairs. On reflection, the service department at Safford RV only seems capable of changing the oil, greasing components, and replacing filters. Makes you question their competence and integrity. Before my trip to Florida I elected to have fiberglass damages in the side of my MH repaired. Because this was in the middle of winter, I requested the motor home be winterized before and de-winterized after repairs were completed as Safford could not guarantee the motor home would be kept indoors during this process. The repairs were completed. I picked up the motor home and left on my travel. The very first day out, in North Carolina, I discovered I did not have hot water. When I discussed the matter with Stacy Neely by phone, she told me to seek a local repair facility and that I would be reimbursed for the cost of repairs. Before the end of the phone discussion a service advisor or technician, whose name I do not recall, came to the phone and attempted to talk me through a procedure to correct the problem without any success. The repair facility that I located on the road in North Carolina remedied the problem at a cost of $170 and stated on the billing invoice that the water system function had been compromised with improper winterization procedures. Upon returning home, I provided Safford a copy of this invoice, in accordance with my agreement with Ms. Neely. However, Paul Sweeney, service manager, refused to authorize reimbursement, stating that Safford was not responsible for me not having hot water as I had my water system serviced a year ago and I had hot water. He also stated the winterization process had nothing to do with the problem of no hot water. He attempted to discredit the work of the repair facility in North Carolina but did not even offer a courtesy inspection to ensure my water system was operating properly. Perhaps I should have offered him the same cold shower I had to take on a freezing night in North Carolina. Let’s not even talk about the dirt and grease spots left inside of my MH. As I should expect by now, Safford has not taken my concerns seriously. In March, I wrote a letter to Colby Dorman, General Manager, and have never received the courtesy of a response. I simply informed him of all the particulars of the situation. I did not specifically ask him for reimbursement or reconciliation of charges I felt I should not have paid. I told him I just wanted him to be aware of the kind of service I had been receiving. Not a word from him. Nothing. I am again on vacation. Hopefully I will not experience the need for motor home maintenance or services. If I do, rest assured, I will not be returning to Safford RV. More

We visited this dealership on three occasions. First to see their inventory. They spent a few hours showing us all the various options and price points. We walked away feeling informed and ready to start see their inventory. They spent a few hours showing us all the various options and price points. We walked away feeling informed and ready to start making a decision. They were very accommodating to some negotiating over the phone as we live a good distance away. Our second visit was to pay for our new travel trailer, and schedule our walk through. Their finance office were very patient in our reviewing the numbers, and also very informative of warranty options. Our third visit was for the walk through and demo of our new travel trailer. We cannot say enough about Doug who had the patience of a saint with all of our questions. He truly put a kind and caring face to the Safford RV name. After encountering some concerns, we were extremely satisfied with all the responses we received. Management truly cares about their customers. And specifically my wife and I say thank you to Colby and Paul who went out of their way to ensure we were happy with our new purchase. And, we already have four trips scheduled with our new trailer! More

My over all experience was very good. My salesman Donald My over all experience was very good. My salesman Donald Bradley was very personable and helpful, we enjoyed working with him, and would recommend hi My over all experience was very good. My salesman Donald Bradley was very personable and helpful, we enjoyed working with him, and would recommend him to others to purchase their RV needs from. I really was impressed with the Demo Tech, Doug, who was very knowledgeable of the fifth wheel RV we were purchasing. He was very easy to understand and very informative. He also recommended products to help with our RV from your RV store, which we purchased. Our walk through on our new RV was very pleasant. A big thank you to: Donald Bradley Ashley Doug. Pastor and Mrs Leo DeLorge April 29th 2013 More

If you value your coach, avoid Safford or carefully scrutinize the work performed. You will not get your coach back the same way you dropped it off and additional problems never before encountered wil scrutinize the work performed. You will not get your coach back the same way you dropped it off and additional problems never before encountered will begin to emerge. I’ve had my coach here before and although I always had to re-clean my coach after getting it back from them (i.e. dirty footprints, greasy fingerprint smudges, and sawdust or other debris), I always seen it as a necessary evil because of limited options in the area. They’ve also left equipment on while vehicle sat for long periods unattended, which of course, depleted the batteries. Although my coach power was excellent before they got hold of it, I ended up purchasing new house batteries. My coach was physically damaged on their property in spring 2012. Before they purchased the additional property they have today, coaches were parked wherever they had room. They had backed my coach up to the tree-line adjacent to their main building after they serviced it. While parked there, a really bad storm with high wind and rain occurred. The long thick tree branches beat the coach long enough and hard enough to damage it. I brought the damage to the attention of their Service Advisor Rick Buker, specifically, the damage caused by the very long tree limbs bowed up against my coach. An argument ensued as Rick adamantly advocated total innocence on behalf of himself, the techs, and the dealership. All I got was “we’ll take a look at your intake sheet.” I refused to leave coach in their care further and departed with it. Later, Rick contacted me confirming the damage wasn't noted on the intake sheet and agreed to fix on off season. Great, but I already decided against ever returning. Spring 2013 I reluctantly decided to return the vehicle to correct that problem. This decision made only because I discovered another problem with work I PAID THEM TO DO. One of the reasons the vehicle was their last spring was to address a leaky windshield. I ended up paying them to strip and reseal the passenger windshield. Only now there are two gaping holes and no evidence of any sealant applied. I patched with sealant to holdover till it can be properly taken care of. When I arrived, I was met by the Service Manager Paul Sweeney. As soon as I started explaining the purpose of my visit, he began the attitude just like Rick Buker did. Basically, he too is the epitome of innocence. Their service staff can do no wrong. In reference to the windshield, he first tried to put the problem squarely on the company that replaced my driver side windshield due to a crack from road debris. Then he decided to go with “windshields move over time.” What??? He actually tried to make me believe this, and stood firmly behind it even as the coach was driven less than 400 miles since last service there. He finally said to me “why are you here if you don't like our service?” “why do you keep coming back”? At this point rather than say or do anything further I decided to leave. Paul, if you never heard it before, the customer is supposed to give the business that screwed up the opportunity to remedy the problem first before anything else. This place customer service stinks. I guess Safford RV thinks that can behave anyway they want towards customers in the area because there aren’t any other RV services close by. Do yourself a favor and avoid the hassle, drive out of your way for better customer service. More

This is the second RV for our family has purchased from Safford RV. They have professional friendly sales people and a extremely efficient and knowledgeable service department. Safford RV. They have professional friendly sales people and a extremely efficient and knowledgeable service department. More

My sister and I wanted to look at designation trailers and Mr. Parks took us to several trailers, and explained all of the ends and outs to us, took the time to answer all of our questions, and showed us and Mr. Parks took us to several trailers, and explained all of the ends and outs to us, took the time to answer all of our questions, and showed us the one that we purchased. Ms. Archie worked with us to get us the best possible finance, and made the paper work involved very easy. Mr. Perry explained to us about the Title vs Tags, etc, plus assured us that the trailer would be cleaned, etc. Overall experience was outstanding, and service was excellent. More

My husband and I went "window" shopping to look at a few campers that we had seen on Safford's website, no intention on purchasing! We were greeted by Donald who was glad to take us and look at a at a few campers that we had seen on Safford's website, no intention on purchasing! We were greeted by Donald who was glad to take us and look at a couple of units...we were torn between the two, so he mentioned another unit that had what we were interested in. We had no intentions of purchasing, but they gladly worked the numbers for us and were able to get us in a brand new unit!! We went back on a scheduled day to do the walk through. Doug walked us through the unit and was very knowledgeable and friendly! I was surprised by the great customer service all around! Everyone in the showroom was friendly and said hello. I would definitely recommend shopping at Safford RV! More

Safford RV provided one of the best expierences purchasing a vehicle I have ever had. Their flexibility, patience, and exceptional professionalism was best-in-class. purchasing a vehicle I have ever had. Their flexibility, patience, and exceptional professionalism was best-in-class. More

My husband and I bought an RV from their used inventory and we couldn't be happier with everything! Our sales agent was Rick, low key no pressure! We bought our RV 3/22/13 and picked it up 3/29/13. When we and we couldn't be happier with everything! Our sales agent was Rick, low key no pressure! We bought our RV 3/22/13 and picked it up 3/29/13. When we picked it up we had Doug go through all the functions of our new purchase, we are new to rving so we had loads of questions for Doug. He was very patient and explained everything thoroughly, which was a good thing considering we were taking it out for a long weekend as soon as we finished the tour! When we told Dough we were going camping that very day he was kind enough to Summerize the vehicle for us! Saved us so much time and frustration by doing it there on the lot rather than having us try to figure it out on our own! All in all I couldn't be more please with the experience we had at Safford RV and would recommend them to anyone looking for an RV. Btw, our camping trip was a great success! My husband and I along with our two little boys had an awesome time and we can't wait to get out there again!! Happy RVing! :) More

Demond Groom from the Service Department was excellent to work with. He was very knowledgeable and found things missed by others. He corrected them right on the spot. Demond is one of your best. As for Ri work with. He was very knowledgeable and found things missed by others. He corrected them right on the spot. Demond is one of your best. As for Ricky he was very pleasant and easy to work with. I would recommend him to anyone that comes in to Safford RV looking for assistance in buying a RV. More