Camping World of Fredericksburg

Safford RV charged me over $600 for fixing things on my RV that did not need to be fixed. When challenged tried to tell me that it was my fault. Never mind giving rv back with fuse box covers off in the en RV that did not need to be fixed. When challenged tried to tell me that it was my fault. Never mind giving rv back with fuse box covers off in the engine compartment and battery dead, or neglecting to mention that the tires are dry rotted after a roadworthiness test resulting in a blowout. After 5 visits to Safford RV I am done. I will drive way out of my way to get my vehicle fixed. I have never ever been so angry at a business in my life. More

Made an offer on the internet on Friday. Was at the dealership on Sunday at 12:30 pm. It usually takes 5 day to ready a unit; they did mine in less than 24 hours. I was amazed by how great the differen dealership on Sunday at 12:30 pm. It usually takes 5 day to ready a unit; they did mine in less than 24 hours. I was amazed by how great the different departments worked together to get my unit ready. The staff was friendly and courteous and did everything to make my waiting a pleasant one. I got everything I asked for and they even gave me more. I will definitely pass along the remarkable efforts they did it get me on the road. Thank you Stafford RV. More

Everyone at Safford RV was knowledgeable, courteous and professional in helping us to purchase the Airstream that fit us best at the very best price. professional in helping us to purchase the Airstream that fit us best at the very best price. More

We were impressed with the customer service we received at Safford RV. Ashley Craiger was friendly, knowledgeable, and professional explaining all available finance and warranty options, and loan process. at Safford RV. Ashley Craiger was friendly, knowledgeable, and professional explaining all available finance and warranty options, and loan process. Mike Courtney, Joshua Yancoskie, and Drew are exceptionally skilled, and friendly, knowledgeable, and professional. Drew did a great job explaining the works of the Sunstar inside & out. Joanne was friendly, helpful and did a wonderful job cleaning and preparing the interior of our new Sunstar. Safford RV's sales & service was a positive experience. We love our Itasca Sunstar! We will certainly recommend Safford RV to our friends. More

I`was very pleased with the service we reieved last night at Safford RV. After a not so pleasant experience with our first camper Colby told us to come back and they would do everything in their power to ma at Safford RV. After a not so pleasant experience with our first camper Colby told us to come back and they would do everything in their power to make things right. Although we have not gotten our camper yet we were very pleased with how they worked with us to put us in another new camper without losing so much money. The new camper we are told is top of the line as far as travel trailers are concerned. Second only to Airstream so we are looking forward to getting it. Thank you again for working with us. Also Ashley, Noah Peery and Noah Ingram stayed until 9:00 that night to see to it that everything was taken care of. Two hours after closing. That was very impressive. Thanks guys. Even though I have told a few people that we were very dissapointed in Safford RV I look forward to telling each of them this story to make things right as well. Again, thank you for everything. Thurman and Tammy Shifflett More

Excellent service from Rocky, Bob, and Jonathan. We purchased a 2014 Airstream Flying Cloud. The ratings would proabably be all "5-Great" - except for the orientation. The orientation is not free - w purchased a 2014 Airstream Flying Cloud. The ratings would proabably be all "5-Great" - except for the orientation. The orientation is not free - we pay for this. When we purchased an airstream and paid for an orientation, our expectation was that the person conducting the orientation would KNOW the product. Billy was friendly - but, that does not make-up for his lack of knowledge. He gave us the impression that he had "checked out" everything in our new RV before the orientation. It was obvious to us, that this simply wasn't true. When asking specific questions about the thermostat (heating and cooling) and the television, he was not able to answer our questions and finally went to get Jonathan Pino. Before asking Jonathan for assistance, Billy simply pushed buttons and told us we should read the manual. We DO read the manuals, but we expect that the person "trained" to provide the orientation is knowledgeable. We left the dealership with our new airstream and went camping at the nearby KOA - to be sure that everything was in working condition. We read the materials - but still had a list of questions. The next day we returned to the dealership. At first it was suggested that Wanda could help us. Wanda was friendly - but, it was evident that she did not know the answers to our questions. We requested Jonathan. He took us to an airstream - and walked us through the procedures that caused us problems. (Modeling first - then providing guided practice). I'm a consultant - and that is exactly how people learn. If Jonathan had not spent time with us - answering our questions - we would give the dealership low ratings. The orientation is a very important part of the process of buying a new RV. It also provides the final impression for the customer. The individuals conducting the orientations MUST have deep knowledge of the product - especially for the more expensive trailers and motorhomes. I suggest that the dealership review the training process for those individuals who conduct the orientations. They should not only be told and shown what to do when they are trained, but they should demonstrate an orientation - and be evaluated. They should start with the simple, inexpensive rigs - and gradually advance to the more expensive models. Along this continuum, they should demonstrate orientations, answering difficult and specific questions. They should not be giving orientations - that the customer pays for - and respond "well, read the book." We left with a very positive impression of Jonathan - and it should be noted that when prepping our airstream, he mistakenly cut a cable. He did NOT, however, try to cover-up his mistake with bull - - - - ! He told me immediately what had happened - taking the full blame - and indicated how he was going to correct it. HONESTY - KNOWLEDGE - INTEGRITY: this is what we expect from an airstream dealer! More

Craig did a fantastic job! He was extremely knowledgeable and made the whole sales experience a pleasure. I will undoubtedly ask for Craig again if we purchase another RV in the future. Great knowledgeable and made the whole sales experience a pleasure. I will undoubtedly ask for Craig again if we purchase another RV in the future. Great work! More

As new RV purchasers, we were not sure what to expect, but our salesman, Gunny, took great pains to be as clear and demonstrative as possible, leaving us both satisfied with our final selection and satisf but our salesman, Gunny, took great pains to be as clear and demonstrative as possible, leaving us both satisfied with our final selection and satisfied with the final price (thank you, Sherry). Likewise Doug and Jonathan, the technicians, spent all the time needed with us to make sure we understood all facets of our trailer, as well as the guidance needed to tow the thing without incident. Overall we were very pleased with the service, guidance, and treatment at Safford RV. Vince & Pat Fischer More

I really enjoyed working with Donald and Billy. They are very helpful and friendly. I am not very happy that another part needed to be ordered to install my hitch, but am satisfied overall. very helpful and friendly. I am not very happy that another part needed to be ordered to install my hitch, but am satisfied overall. More

Started out just looking to see what we might be interested in upgrading to from a pop-up. The first salesman we worked with took us to see a number of types of RV's, both Class A and Travel Traile interested in upgrading to from a pop-up. The first salesman we worked with took us to see a number of types of RV's, both Class A and Travel Trailers. When he felt that we were not going to buy and were just looking, he begged off to go wait on a more promising prospect. As we were continuing to look on our own, another salesman, "Gunny " Nason came up to tell us that the dealer would be closing soon. My wife and I asked if we could look at a few of the used RV's before they closed, to which he complied and in fact took the time to show us a number of travel trailers that would best suit our needs and be suitable for use, with the truck we own to pull the trailer. Gunny took time to answer numerous questions. On our second visit, when we had decided to purchase, Gunny stayed late to accomadate our schedules. He made recommendations of items we should purchase to enhance safety and stability of the trailer during towing operations, ie. weight distribution and sway control. The dealer allowed us to delay taking possession for 30 days, to allow us to find suitable storage. Before we could take posession of the trailer Safford RV insisted that we go through a familarization of the systems. This was given to us by Doug, Billy and Johnathan, This also included a lot of suggestions of things to buy to help safeguard the systems of the trailer. When I had arranged storage and took possession of the trailer, Gunny and Johnathan helped me with hooking up. When we bought the trailer, an air mattress for one of the beds, was not with the trailer. The dealer did not have the mattress when we picked up the trailer and did not know if it had been ordered. A few moments after leaving with the trailer, I got a call to return, that the mattress had shown up. Gunny has called to see if we have had any problems with the trailer and how we like it as a follow up. While we do like most of the experience of the purchase, there is a bit of extra push to buy different accessories. Experiences with the parts department previous to our purchase have not always been satisfactory. Not that the counter people are not frendly and helpful, but it seems that everything has to be ordered. I've found that other dealers and stores are often better solutions to getting parts and accessories. More