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Campbell Ford

Niles, MI

4.7
1,717 Reviews
We are a Ford dealer located in Niles, MI. We have been in business over 40 years and are proud to represent Ford Motor Company and Saleen Mustangs. We are family owned and Doug Campbell is in the store nearly every day. Rest assured you will receive personal attention along with superior service and pricing. We strive to meet and exceed our customers needs every day. Please let us show you how!
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2801 S 11th St

Niles, MI

49120

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Showing 1,717 reviews

October 13, 2024

Campbell Ford sent a mobile team to my home to do several factory updates and because it was necessary to replace part of the driver’s door, they were very accommodating to arrange a rental car while mine wa More

by KEPETER44
Recommend Dealer
Yes
Employees Worked With
Austin Davey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Metcalf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2024 -

Campbell Ford responded

Thank you so very much for the kind words.

October 13, 2024

I had a great experience working with Erik Blad. He was easy to work with, not pushy, always got back to me with questions and worked with me to find the right vehicle that fit my needs. I have pu More

by Mwortman55
Recommend Dealer
Yes
Employees Worked With
Erik Blad
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 12, 2024

Erik sold us another vehicle! Another no hassle buying experience. He’s professional and easy to talk to. Will be straight forward with you! He will even check up on you periodica More

by Heather M Wehrly
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Fletcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erik Blad
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 12, 2024

A great expierance working with Nick on the sale of my 2024 Ranger. Other area dealers were unable to find me the truck I was looking for. Nick located the exact truck I wanted within hours and had it del More

by DAVID.RITSEMA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Fletcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Lares
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Boyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 12, 2024

Disappointed work requested was not performed estimate for repairs $6790.00 was almost $1980.00 more than job completed by Eby Ford Not planning to to ever come back to Cambelll Ford More

by RHUB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Austin Davey
4.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Hernandez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2024 -

Campbell Ford responded

I’m so very sorry you feel that way. We pride our selves on being very competitive on our service pricing. I’m not sure what the difference was in the quote or what the quote was for but would very much interested at taking a look at the specifics to see what we may have been able to do differently to keep your business. If you could provide me with the details I would provide you with a complimentary mobile service maintenance visit for your trouble. Thank you and again I’m sorry.

October 12, 2024

They were great, came on-site to change the oil in all three of our vans. Very Helpful. More

by NateX350Z
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Davey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2024 -

Campbell Ford responded

We are so very proud of our Mobile Team. Thank you for sharing.

October 11, 2024

Bad work no checking cars before leaving put wrong parts on car poor computation gave a 25 dollar gift card for bad work could at least bought me dinner before taking advantage of me More

by Jt1075
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marvin Dawson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Metcalf
3.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2024 -

Campbell Ford responded

I’m so very sorry for the situation. I was made aware of this situation which happened while I was on vacation. I understand you have a beautiful Jeep. This was obviously not our finest hour. You can see by the other reviews this is not a normal experience for our customers. We most definitely could have done much better to make sure that final inspection was completed exactly as we have it outlined. I would also like to offer you a complimentary Mobile Service maintenance visit if you are willing to allow. Just let me know and I'll get you in touch with my Mobile Team. Again, I’m so very sorry.

Oct 14, 2024 -

Jt1075 responded

Sure whats include

October 10, 2024

When I leave voice messages I seldom get a call. Takes several days of trying. More

by DOLBEEP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Davey
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2024 -

Campbell Ford responded

I’m so very sorry for the communication issues you experienced. We do try our very best to follow up in a timely manner with our customers. I will get with Service Management to review and look for improvement opportunities. Than you for the feedback.

October 10, 2024

Fantastic service from Lori to mechanic. I have already recommended you to several other people as far as Benton Harbor. Thank you for wonderful service. More

by Cheryl Pelley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Davey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lori Wagner
October 10, 2024

Vincent was very friendly and knowledgeable. Everyone that we dealt with was very helpful, wonderful. More

by LISAFRANCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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