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Campbell Ford

Niles, MI

Overview
Employees
Reviews
Vehicles
4.7
1,937 Reviews
We are a Ford dealer located in Niles, MI. We have been in business over 40 years and are proud to represent Ford Motor Company and Saleen Mustangs. We are family owned and Doug Campbell is in the store nearly every day. Rest assured you will receive personal attention along with superior service and pricing. We strive to meet and exceed our customers needs every day. Please let us show you how!
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2801 S 11th St

Niles, MI

49120

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Showing 1,937 reviews

March 21, 2025

Simple oil change, nothing fancy. But they gave me an expected time and were on point. It's a little thing but greatly appreciated. More

by JonJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Davey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mobile Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2025 -

Campbell Ford responded

Thank you so much, Jon, for your kind words, and for taking the time to leave us this wonderful feedback!

March 21, 2025

Very happy with the service my car received. Moe did an excellent job. Very professional and knowledgeable. More

by HAJNALKALYONS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mobile Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Moe
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Mar 24, 2025 -

Campbell Ford responded

Thanks for sharing your thoughts about your experience with Moe here at Campbell Ford. We appreciate your business and hope to see you again soon!

March 21, 2025

The mobile repair service was on time and friendly. And the recall was performed in a timely manner. Would highly recommend there services at Campbell Ford! More

by POZIWILKOMIKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Davey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mobile Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 24, 2025 -

Campbell Ford responded

Mike, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 20, 2025

Vince and Alex Bledsoe in service are great! Speedy response and very knowledgeable on what services they recommended. More

by JONAHLDOYLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mobile Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Bledsoe
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Mar 21, 2025 -

Campbell Ford responded

It has been a pleasure serving you, Jonah. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Campbell Ford, we look forward to having you as a valued customer for many years to come!

March 18, 2025

The technician was very professional and courteous. Seemed very knowledgeable and informative. I also appreciated the safety inspection. More

by EWOLFF60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mobile Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 19, 2025 -

Campbell Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Campbell Ford.

March 18, 2025

Best service we ever had. The Technician was very good, very kind. Could not be more pleased! More

by LALABALUBA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Davey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mobile Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 18, 2025 -

Campbell Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 17, 2025

Terrible communication had car in service 3 weeks and didn’t accomplish anything but them Trying to tell me they worked on it and it was lies. My service advisor told me 3 different times he would get b More

by kpaulk63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill Fletcher
2.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Lares
2.0
This rating includes all reviews, with more weight given to recent reviews.
Marvin Dawson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Davey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Metcalf
1.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Hernandez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Boyd
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 17, 2025 -

Campbell Ford responded

Thank you for taking the time to complete this survey. For starters, communication is huge and I do sincerely apologize for the lack of communication from my team regarding your vehicle's repairs. This is an issue as no guest should feel ignored, for that I truly do apologize. We managed to repair your check engine light with your approval and the only hold up we had was really getting your door seal. We ran into many of issues trying to obtain the correct door seal for your vehicle. This vehicle is a bit older and Ford simply only creates factory parts for so long. Please don't think for a second your vehicle was just left here with no repair in mind. I hope you can forgive my teams lack of communication and give Campbell Ford another shot. You are more than welcome to reach out to me personally for any of your service needs. Austin Davey Service Director 269-684-8300 ext 303

March 16, 2025

Campbell Ford contacted me over a recall. They scheduled an appointment for a Saturday morning and they never showed up. I had moved the car into a heated garage so that it wouldn’t be cold f More

by Adconnor1974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t care to know
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Mar 20, 2025 -

Campbell Ford responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure that all our customers have a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

March 16, 2025

Everyone was very helpful and courteous. From scheduling to finish with payment person. She helped me with my phone and Ford Points. More

by aebaker648
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Ziesmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : person at window when I paid.
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Mar 16, 2025 -

Campbell Ford responded

Thanks for sharing about your experience with Campbell Ford. We appreciate your business and hope to see you again soon!

March 15, 2025

Brittany was very courteous and explained the recall information very well. I appreciated her coming to my house to do the service work. More

by ARMSWH
Recommend Dealer
Yes
Employees Worked With
None
Report | Print
Mar 16, 2025 -

Campbell Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Campbell Ford.

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