Back

Campbell Ford

Niles, MI

4.7
1,937 Reviews
We are a Ford dealer located in Niles, MI. We have been in business over 40 years and are proud to represent Ford Motor Company and Saleen Mustangs. We are family owned and Doug Campbell is in the store nearly every day. Rest assured you will receive personal attention along with superior service and pricing. We strive to meet and exceed our customers needs every day. Please let us show you how!
Contact Dealership

2801 S 11th St

Niles, MI

49120

Directions

By Type

Showing 1,937 reviews

March 26, 2025

On site warranty work. prompt, efficient. Highly recommended their service department. Thank you very much. More

by WVALLERAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mobile Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2025 -

Campbell Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

March 24, 2025

On time very knowledgeable didn't waste time and very pleasant man to talk to More

by bluefr67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Davey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mobile Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2025 -

Campbell Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Austin, Vincent, and our team met your expectations. Thank you again for choosing Campbell Ford. We look forward to having you as one of our valued customers for many more years to come!

March 23, 2025

This place is the greatest. If you need any service I have found it to be the best. On top of that the office staff cannot be beat. I say give them a try, Tim Parker More

by tPparker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2025 -

Campbell Ford responded

Tim, Thanks for sharing your experience with Campbell Ford. Vincent and our team appreciate your business and hope to see you again soon!

March 22, 2025

My experience was great! Austin followed up with me and took care of everything I needed! Thanks! More

by apk73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Davey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Campbell Ford responded

Thank you for your business and this review. We're happy to hear that Austin and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 22, 2025

Very pleased with both our sales representative and the dealership as a whole. I was treated with respect throughout the process. More

by Askibbe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Fletcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Ziesmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Campbell Ford responded

Thank you so much for choosing Campbell Ford! Please let us know if we can be of any more assistance.

March 22, 2025

Fast service and communication was great. The work that was done in my car was phenomenal. I was also given a loaner car which they didn’t have to do. More

by TUESTAMD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Metcalf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Campbell Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

March 21, 2025

Katelyn and everyone I had the pleasure of dealing with was great. I was impressed by Katelyn’s knowledge of the ford products a real breath of fresh air. I was looking for a vehicle that had to be located More

by Brent
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Katelyn Robbins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Campbell Ford responded

Brent, It's great to hear that Katelyn was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Campbell Ford!

March 21, 2025

I had a great experience with Campbell Ford I would definitely recommend other people to this dealership More

by moestone78
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Katelyn Robbins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Lares
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Campbell Ford responded

Moe, it's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Campbell Ford!

March 21, 2025

Jason was so good to work with! He worked hard to find us the trick that we were wanting and it was no easy task. He made the whole process pretty seamless and easy! Would definite More

by jill.jaronik
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Ziesmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Campbell Ford responded

Thank you, Jill! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jason met your expectations. Thank you again for choosing Campbell Ford. We look forward to having you as one of our valued customers for many more years to come!

March 21, 2025

The oil change was good. For them to check the Battery it takes three hours. Thought there would be a better way to check if your battery is good without it taking three hour More

by Hank1428
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mobile Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Campbell Ford responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

...
6
...