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Campbell Ford

Niles, MI

Overview
Employees
Reviews
Vehicles
4.7
1,988 Reviews
We are a Ford dealer located in Niles, MI. We have been in business over 40 years and are proud to represent Ford Motor Company and Saleen Mustangs. We are family owned and Doug Campbell is in the store nearly every day. Rest assured you will receive personal attention along with superior service and pricing. We strive to meet and exceed our customers needs every day. Please let us show you how!
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2801 S 11th St

Niles, MI

49120

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Showing 1,988 reviews

March 29, 2025

We bought a 2024 brand new truck at the end of February and the locks on the drivers door did not work. It was in the shop until yesterday (almost 2 weeks) we drove it about a mile and tried to roll the wi More

by MRCOW53
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill Fletcher
1.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Davey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Hernandez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Z
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Apr 02, 2025 -

Campbell Ford responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

March 29, 2025

This is the most pleasant dealership that I have experienced. The service manager, Vincent, was wonderful. I highly recommend Campbell Ford. More

by lopinslow10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 30, 2025 -

Campbell Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 29, 2025

Very thoughtful and courteous. Giving me a ride home after dropping off my car was a plus! More

by lfletcher11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Davey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mobile Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 29, 2025 -

Campbell Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Campbell Ford, we look forward to having you as a valued customer for many years to come!

March 28, 2025

Tech was very professional and friendly. If I need any other service done will definitely call Campbell Ford! More

by BLK4662
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Davey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mobile Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 28, 2025 -

Campbell Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Campbell Ford.

March 28, 2025

Friendly and knowledgeable staff, have accommodated my needs for service. Picked up my car and returned it More

by HUFFMANBONNIE05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Davey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Hernandez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 28, 2025 -

Campbell Ford responded

Thanks for sharing your thoughts about your experience with Campbell Ford. We appreciate your business and hope to see you again soon!

March 28, 2025

Third vehicle we purchased from Campbell. Always been happy with the staff and the vehicles More

by czillmer28
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Ziesmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erik Blad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Lares
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 28, 2025 -

Campbell Ford responded

Here at Campbell Ford, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

March 28, 2025

Quick and so easy. They came right to my house. He was done in about 15 minutes More

by LS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mobile Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 28, 2025 -

Campbell Ford responded

Thanks for sharing about your experience with Campbell Ford. We appreciate your business and hope to see you again soon!

March 28, 2025

Service manager very helpful. Treated my problems seriously. Do Not no what else today at this point. More

by na13
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Davey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 28, 2025 -

Campbell Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 27, 2025

They were very proffessional. They treated us with respect. They were very polite. They offered us drinks. Took the time to let us test drive the cars we wanted. Thank you More

by s.swihart76
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erik Blad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Lares
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 27, 2025 -

Campbell Ford responded

Thanks for your feedback on your recent visit to Campbell Ford. It's great to hear that we were able to assist you and that you had such a positive experience.

March 27, 2025

Very knowledgeable and prompt technician. We appreciate the friendly communication and ease of appointment scheduling! More

by CHCOBLE95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mobile Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 27, 2025 -

Campbell Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Campbell Ford to be a positive one. Please don't hesitate to reach out if you need anything else.

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