Cadillac of Knoxville

Excellence!!! Our experience at Cadillac of knoxville was the smoothest vehicle purchase to date. Our sales consultant MICHAEL PETSUCK was outstanding. Not only w Our experience at Cadillac of knoxville was the smoothest vehicle purchase to date. Our sales consultant MICHAEL PETSUCK was outstanding. Not only was he knowledgeable and easy going, he truly went above and beyond to get us the best deal possible. Thanks again to the Cadillac of knoxville team! We look forward to doing business again in the future. More

Terrible experience Wife and I are in the market for a new vehicle for our business and to use as her vehicle. We went off to Porsche to look at the Cayenne series and on Wife and I are in the market for a new vehicle for our business and to use as her vehicle. We went off to Porsche to look at the Cayenne series and one night we decided to stop into Cadillac. We thought it was closed and we were just there to look at that time. They were open. I meet a man named Bobby and we start talking. He shows us an XT5 and the wife loved the car. She gets interested and since I was an employee of GM and my mother was as well. I go through the nonsense that GMS has made to get the employee discount and they let the wife use the truck for one day. While we have it (my job was quality inspector and ergonomics) we notice the plate on the XT5 is messed up. Now I know this truck came from Springhill which actually lost their contract on one of their cars cause their quality is below standard and now I see this right off the bat. I’m told they know it and they have ordered the part and we will just have to bring it back when the part arrives... here starts the problem. I say I would like it fixed before I recieve the vehicle as a 72,000 dollar vehicle should be close to flawless. I get busy with work and the wife decides we will order one close to Christmas and recieve it in the new year as we have other priorities during the holidays. I then recieve a text from the salesman basically blasting me for being a “mystery shopper” and that he missed ups in his sale but, I cost him financially. At first I was caught off guard by the text and explained I am not a “mystery shopper” and that we would still be purchasing a vehicle. I will purchase a vehicle but, it will not be from this dealership. Their manager Ross knows of the situation. Has not called, doesn’t care... ok nor will I. Morristown is close enough and I will make the sure the people in GM I know know of the behavior. No one in a “high end” market should ever be spoke to like that and the Manager should certainly care. However, I do know how GM is and the last thing they ever do is care. Maybe Porsche is a better fit as they do know the customer matters. More

HORRIBLE Nightmare Car was taken in for warranty work covering timing issues. "ROSS" a extremely incompetent employee kept my car 2 weeks kept insisting nothing was Car was taken in for warranty work covering timing issues. "ROSS" a extremely incompetent employee kept my car 2 weeks kept insisting nothing was wrong with my car it ran perfect.. no light was on well light don't have to be on any idiot know light don't have to be on. its in the memory bank history read twice (ACTIVE) by onstar, twice (active) by local shop, volunteer chev dealer twice (once history once ACTIVE)...."ross refused to fix my car and insulted car and me "MAM IT IS A 10 YEAR OLD CAR", but it was still covered by extended warranty on a known timing issue that cadillac knew about. I asked tow driver when he picked it up at dealer to bring back to me "hows it running? HE SAID ROUGH..... took it to Rusty Wallace Cadillac in Morristown No hesitation to fix my car UNDER WARRANTY.....FANTASTIC SERVICE and STAFF...21 parts documented replaced on my car..... BUT ROSS NOTHING WAS WRONG WITH IT ??????????????????????????????????? More