CJ Wilson Mazda of Ventura

40 mi check Very courteous and I was in and out in 1 hr. Had the oil changed and the 40 mi. check up .waiting room clean and comfortable Very courteous and I was in and out in 1 hr. Had the oil changed and the 40 mi. check up .waiting room clean and comfortable More

Fast and friendly When I called to make an appointment to bring in my car for it's first service they didn't have anything in the morning but the service advisor I spok When I called to make an appointment to bring in my car for it's first service they didn't have anything in the morning but the service advisor I spoke with said if I brought it in between 8am-11am they would "sneak it in" for me. I should up and he was very friendly and he was able to "sneak" me in. It was fast and he was very friendly. More

Above and beyond I came in on a Friday evening at almost 5pm with a dead battery and no appointment. The service guys stayed over to make sure I was taken care of. N I came in on a Friday evening at almost 5pm with a dead battery and no appointment. The service guys stayed over to make sure I was taken care of. New battery installed within 20 minutes and I was on my way. They demonstrated service above and beyond my expectations. More

Service Department Clint, and his crew in the the Service Department took care of a dome light problem in a prompt and professional manner. They made me feel like a VIP Clint, and his crew in the the Service Department took care of a dome light problem in a prompt and professional manner. They made me feel like a VIP. Thanks, Doug Moe. PS. Heather Massey, my salesperson when I purchased my CX-5 over a year ago made it a point to say "Hello" even though she was in the process of assisting a young couple with a purchase. More

Employees Are Forced to Work Too Fast I have brought my CX5 to this location for service during the last four years. I feel that this last trip is my last. A few years ago, my husband I have brought my CX5 to this location for service during the last four years. I feel that this last trip is my last. A few years ago, my husband brought my car back and the technicians forgot to put the oil cap back on. It splattered all over the engine of my new car and naturally smoked a great deal. What a mess and smell of burnt oil. It was dealt with, but I was without a car for over a week as I could not drive it and they needed time to pick it up and then fix it. A replacement car was not provided. (Seriously? They are a dealership. They have all kinds of cars. I don't need a new one. One of the used ones would have been fine. If I had not still had my 1993 Pathfinder, I would have been without a ride completely.) Three or four visits ago I was told something needed to be replaced for $400+. (Sorry, I can't remember what and am too lazy to look it up.) I took the CX5 into the shop I have the Pathfinder worked on for a second opinion. The second opinion told me that there was no need to have the part replaced. In subsequent visits with CJ Wilson, this part replacement has not resurfaced. I'm not saying they were trying to rip me off, but the alternative is that they were wrong and it would have cost me over $400 to pay for this mistake. The second to last visit, whomever cleaned my SUV must have used a dirty rag as it has abrasions in the paint. They also sprayed something on the black, exterior plastic between and behind the passenger windows but did not wipe it off. This plastic is now stained with spray-spots. This last visit I stopped to look and can see that the employees are moving quickly. Too quickly. I opted to not have my car washed - no surprise there. When I drove off and was on the highway, the tire pressure sensor light came on. I took an exit and checked all the tires pressures to find all were at 38 pounds. The technician just forgot to reset it... but what else did they forget to do? I am aware that forgetting to reset a sensor is not big deal, but it is the last straw. Please know that the employees have always been professional and courteous - thus the reason I kept coming back. I put this blame of errors on the management/ownership. If you are reading this, management, you need to give people TIME to work and double check the work. More

Highly Recommended! Tom Straszewski was really great to work with and knowledgeable. I never felt pressured, which I think is important. They met my exact price point imm Tom Straszewski was really great to work with and knowledgeable. I never felt pressured, which I think is important. They met my exact price point immediately! It was a very smooth and pleasant transaction. More

Great The service performed was perfect. The staff was very helpful. The promised time was perfect. The only way it could have been better is if somebody wo The service performed was perfect. The staff was very helpful. The promised time was perfect. The only way it could have been better is if somebody would have met me at my car when I pulled up. I cannot remember any names of those who helped me but I have to choose something to complete this review. More

Oil Change, rotate tires. Always good service. Also, where else would I get a hug from my salesman? I drive so few miles that the expected service per mileage is a joke. My Always good service. Also, where else would I get a hug from my salesman? I drive so few miles that the expected service per mileage is a joke. My whole year will probably be 5000 miles! More

Great Sales PEople I entered some information on the internet and Mason emailed me right away asking specifically if he could answer any questions. I met with him and wi I entered some information on the internet and Mason emailed me right away asking specifically if he could answer any questions. I met with him and with Sasha and they were both professional and informative. Mason helped me select my new Mazda without pressuring me in any way. It was a delilghtful experience. Lalo wrote up the contract and within about 90 minutes I was driving away in my new Mazda 3. Thank you very much. More

Service department makes critical errors I recently posted a yelp review about my experience in September 2017 when the service department failed to reattach correctly a service access plate I recently posted a yelp review about my experience in September 2017 when the service department failed to reattach correctly a service access plate on my Mazda MX-5. The plate worked itself loose two weeks after my service and nearly caused an accident while I was driving on the freeway. With the help of AAA, I brought the car back to CJ Wilson Mazda, which reattached the service plate correctly for no charge. While I have heard of negligence by other auto service centers (forgotten screws, bolts, etc.), I feel that CJ Wilson Mazda service department did not consider their mistake with the seriousness that it merited. This attitude leads me to believe that such negligence could reoccur. Even though this service center is conveniently located for me, I will find a different dealer for future service. More