CJ Wilson Mazda of Ventura

Mazda CX-5 From the moment I walked into the dealership and Mason greeted me, he had my interests in mind. He showed me only the cars that fit my criteria and di From the moment I walked into the dealership and Mason greeted me, he had my interests in mind. He showed me only the cars that fit my criteria and didn't try to upsell me on a model that was out of my price range. Excellent customer service and reasonable closing time. I drove home in the exact car I wanted. More

"No nonsense negotiation" This is my 3rd vehicle purchase with Heather and Bassam at CJ Wilson. I called ahead to Heather and both Bassam and her had the vehicle and finances This is my 3rd vehicle purchase with Heather and Bassam at CJ Wilson. I called ahead to Heather and both Bassam and her had the vehicle and finances prepared for me when I arrived to make a very quick and easy deal on my new vehicle. I am also always extremely happy with the service department for maintenance of my vehicles. Daniel was very helpful in assisting me with my new vehicle window tinting and providing me with a loaner vehicle. More

Amazing, fast! Cj Mazda is by far the best! Daniel helped me out! I was in a rush and he made sure I was out fast! He and the guys who worked on my car made it poss Cj Mazda is by far the best! Daniel helped me out! I was in a rush and he made sure I was out fast! He and the guys who worked on my car made it possible! Thank you everyone! More

Easiest purchase ever I purchase a Mazda 6. The car drives amazing and definitely the best in its' class. The salesperson, Tom was very knowledgeable and helpful. Tom ma I purchase a Mazda 6. The car drives amazing and definitely the best in its' class. The salesperson, Tom was very knowledgeable and helpful. Tom made buying this car an easy decision. More

Always a good experience Going to get my car serviced at CJ Wilson Mazda is always a good experience. The staff is always courteous and efficient. The amenities are good ( cof Going to get my car serviced at CJ Wilson Mazda is always a good experience. The staff is always courteous and efficient. The amenities are good ( coffee, tea, cocoa, snacks, tv and WiFi ) if you decide to wait for your car, and there is a shuttle if you want to ru errands or eat while your car is being serviced. So far, I have always been satisfied with the quality of the work that I have had done. Thank you, CJ Wilson Mazda! More

Very good service in an on time schedule Arrived for 1pm service appt. greeted and taken immediately by service personnel- car in for service on time and washed - will return again for servi Arrived for 1pm service appt. greeted and taken immediately by service personnel- car in for service on time and washed - will return again for service with a smile More

Fast & Friendly Tom was very friendly and knowledgeable. He knew exactly what I wanted to see and helped me out with quick efficiency. I was in and out faster than I Tom was very friendly and knowledgeable. He knew exactly what I wanted to see and helped me out with quick efficiency. I was in and out faster than I expected. More

So disappointed Before I begin, I bought my Mazda from CJ Wilson and the sales department was great. I have also been taking my leased car there for service for nearl Before I begin, I bought my Mazda from CJ Wilson and the sales department was great. I have also been taking my leased car there for service for nearly 3 years and have always had a great experience, but today's was awful. I had an appointement for my 5K mile service at 1pm. I arrived at 12:50. It was a bit busy so I didn't mind that my service person finished up other customers and took calls while I was waiting to get an estimate. The junior service person assessed my car and three tires were in the yellow and one in the red. I asked how much the tires were and they were about $200 each. I told the service person I would want to buy two tires today as long as the mechanics found nothing major wrong with my car. The service person said we would start with the basic service and see - and he would call me to let me know if they found anything. I stated again I would want to put 2 new tires on the car. I went to eat at the cafe next door. Normally, I get a call in a half hour with the service person telling me if anything was found. I got no call for an hour and 45 minutes. I've never even waited that long for service. I called at 2:45 and the person answering the phone said they were just taking my car to be washed. I said I didn't want it washed and no one had called me about being able to put two new tires on the car He said he'd get my service person to call me back. I waited another ten minutes and he never called so I walked back to the place and the junior service person said they were taking my car to be washed. I said I didn't want it washed after and hour and 45 minutes and I didn't even get the option to put two new tires on. The sales associate finally came in and he said, "looks like they recommend new tires." This made me furious. I told him I arrived at 12:50 for a 1pm appt and her said they would call me after assessing my car - now my car was all serviced - an hour and 45 mins for just the 5K mile service - and it was 3pm! He said he doesn't know why no one called because he went to lunch. I told him that he was my serviceperson and he should have seen to it that he handed over instructions. I was so mad I said I just wanted to pay and leave. I went to stand by the very nice and understanding cashier while I waited for my paperwork. As I was walking away, my service person told his colleague, "It's really not my fault no one called." That was the last thing I needed to hear! To add insult to injury, I gave my service person a $10 discount coupon that he didn't even include on the total for my service! I noticed when I got home - on my bill - and when I called, the cashier said I'd have to talk to my service person. I just couldn't do it - so I paid $10 more for my service as well. I now have to go somewhere else to find tires for my car and wait while they get put on another day. I probably won't get the higher quality tires they have at Mazda - but it is not at all worth it to go back there when I shouldn't have to go back in the first place. I also have no idea now where to get my car serviced. I either have to drive to Thousand Oaks now - or get my car serviced by a non-Mazda place. This has been such a bummer experience - and I don't know what to do when the next 5K miles rolls around. More

1st class service Was greeted as I had just pulled up. Everything was ready. Wait was short. Thank you. The only thing that could have made it better is that the ca Was greeted as I had just pulled up. Everything was ready. Wait was short. Thank you. The only thing that could have made it better is that the car had been washed. More