CDJR of Leesburg

I would like to get past this screen. This is the 3rd try... service writer in less than 5 minutes This is the 3rd try... service writer in less than 5 minutes More

A pleasure to work with Very helpful in finding out our problem and getting a solution fast problem and getting a solution fast More

Ryan was fantastic and informative from the start! Wonderful to deal with and I'd go back because of his service level and attention to detail. Wonderful to deal with and I'd go back because of his service level and attention to detail. More

I was offered 15000 for my trade I was given 12,500 this happened on my last 2 trades there was a explanation on the last one on this one there was no paperwork to look at they have a touchscreen computer a happened on my last 2 trades there was a explanation on the last one on this one there was no paperwork to look at they have a touchscreen computer and they blow up they signature I never saw the paperwork I also told him the terms of the loan was wrong paperwork was wrong afterwards he said nothing when I actually got to see the paperwork when the finance company sent it to me I was offered 15,000 they illegally changed it to 12,5000 they also offered free maintenance for 3 years and charged $1500 for it. They also added $3000 for fees paid on my behalf oil change my car needs a oil change as soon as I drove it off the lot the light came on. I have never had the 3 times I bought a car a extra $3000 dollars in fees added to make it to where my trade had 0 dollars left not only is this illegal and I will be contacting consumers services for dealers I will be contacting a lawyer because they have a touchscreen desktop where they do the paperwork and when they have you sign they do not allow you to see the paperwork especially the part they changed illegally which this is my 3rd time buying a car there and I don't know if it's because I'm a female and I went by myself without my ex or because bill Bryant where I bought my first 2 was bought by cdjr but I will be reporting them . Also the car I bought was listed as 16000 and they changed the price on the first from 16000 to 20000 they told me then by time it went to paperwork apparently they changed it again to 225000 like I said all of this I was completely unaware of until I got the paperwork from the finance company and my trade was paid off and most likely gone . I absolutely don't recommend buying a car from there. I will be reporting them I won't be buying another car there and I will possibly be contacting a lawyer. If you do decide to buy a car there be wary and watch out. More

Efficient, courteous service. When I drive my car away, I am confident in its performance When I drive my car away, I am confident in its performance More

They bend over backwards to close the sale then communication is almost non existent. I purchased a 2028 Dodge grand caravan gt for over 13K and had only 76k miles on it. Within 24hrs there were m communication is almost non existent. I purchased a 2028 Dodge grand caravan gt for over 13K and had only 76k miles on it. Within 24hrs there were multiple issues that were severe! 2 of which they were supposed to have fixed before they delivered it. Had to take it back in for same issues, it took 5 days of trying to get answers on my warrenty promised at time of sale, and I was afraid to drive the vehicle. They then kept it for 12 days and said it was all fixed! They replaced the cylinder head for misfire issues and put 2 new tires on the front to stop the shaking and shuddering of the van when it got up speed to 65mph and they said that took care of it. I had to take it back after 3 days as the relay switch went bad on my driver's window and also there was a loud clunking noise from the back. They fixed the window and replaced back shocks. All was good, or so i thought! I hadn't had chance to take it on the freeway to get up speed after the front tires were replaced until after all this work was done and i got the van back right before my 30day warrenty expired. On a positive note as to why i gave 3 stars instead of 1 star was that Ron Delgaro in service worked to fix the issues as best he could. I did get a free rental for the first 12 days they had it to fix the original 2 issues. And then he worked with me to get it back in to fix the next 2 issues right before my warrenty expired. However! i dont think anyone took it for a good test drive and got it up to speed to check they fixed the probem of the shaking and vibration. I just happened to drive it on the freeway to an appointment i had the day after my warrenty expired and it still shudders bad when I get to 65mph and the steering wheel still vibrates along with vibration in the gas pedal and driver seat, coming from under the front especially when i accelerate. It also has a clunking under the front of the vehicle when going over rough road surfaces. It appears these 2018 vans are known for their numerous issues. I feel like I got a bad deal. I am a 70yr old senior, It sucks!- I might be wrong, but I feel like I'm all alone stuck with a $13k bad vehicle that they possibly knew about. They gave a pre certified inspection as it had only 76k miles, i don't understand why some of these issues weren't known then. I've never in my life had so many issues, as soon as I literally signed the paperwork for the sale of a vehicle.😩 More

Logan was great! He was not pushy, but we knew exactly what we wanted! Definitely took care of us! He was not pushy, but we knew exactly what we wanted! Definitely took care of us! More

Ronald was a really helpful service advisor or who reassured me that they would get me in and out as soon as possible. I love the inspection videos because it shows me the actual status of my vehicle reassured me that they would get me in and out as soon as possible. I love the inspection videos because it shows me the actual status of my vehicle beyond just a paper printout. More

It’s ok People are nice Waiting facility could have chargers as we usually wait long Maybe a snack machine we could buy things They have only washed my jeep once and because I almost begged as tha chargers as we usually wait long Maybe a snack machine we could buy things They have only washed my jeep once and because I almost begged as that was one the things I was told to get me to buy The inside never cleaned So it’s ok - I guess all is focused only on the issue at hand - nothing more More

Perfect work with Logan and the team they met all my requirements and payment preferences requirements and payment preferences More