CDJR of Leesburg

Terrible Post-Purchase Experience – 2021 Toyota RAV4 Hybrid XSE from CDJR of Leesburg I had an awful experience purchasing a 2021 Toyota RAV4 Hybrid XSE from CDJR of Leesburg. I bought the car on Aug Hybrid XSE from CDJR of Leesburg I had an awful experience purchasing a 2021 Toyota RAV4 Hybrid XSE from CDJR of Leesburg. I bought the car on August 16, 2024, and literally 5 minutes after driving off the lot, the driver’s seat stopped working. I immediately called our salesperson, Guido Marin, and Sales Manager Sammy Hawana, but they brushed it off, saying it was too late on a Friday and that I should bring the car in on Monday. When I called on Monday, August 19, 2024, I was shocked to hear that they refused to help me with the repair! The car was practically brand new, and they acted like it wasn’t their problem anymore. I also left several messages for the General Manager, Waseem Tarawneh, hoping to resolve the issue, but I never heard back from him. On top of this, Jorden Hayes, the Internet Sales Leader, seemed indifferent once the deal was done. No follow-up, no support. I’ve been left with a faulty vehicle, no help from the dealership, and the worst customer service I’ve ever experienced. I expected much more from a reputable dealership, but I guess I was wrong. I strongly advise avoiding CDJR of Leesburg unless you want to deal with a team that disappears the moment you drive off the lot. More

I have had good experience with this dealership, primarily in the service area-both Katie and Ryan have answered questions knowledgeably and been friendly & courteous. primarily in the service area-both Katie and Ryan have answered questions knowledgeably and been friendly & courteous. More

Friendly and courteous service. Logan answered all my questions and worked diligently with my husband and I. Thank you Logan answered all my questions and worked diligently with my husband and I. Thank you More

The sales and service was wonderful and kind. Helpful throughout the entire process. Went to purchase one vehicle, ended up buying two. Helpful throughout the entire process. Went to purchase one vehicle, ended up buying two. More

José Valdés was my service rep and he was amazing. Super professional, answered all my questions and gave me step may step updates on my vehicle. I had a wonderful experience! Super professional, answered all my questions and gave me step may step updates on my vehicle. I had a wonderful experience! More

I was very happy with the service. Hose was very professional and friendly. He took care of everything for me, Hose was very professional and friendly. He took care of everything for me, More

Very pleased with the dealership. They kept me informed on what was going on with my car. They kept me informed on what was going on with my car. More

Excellent service. Very professional and compassionate. Prices are competitive. Very helpful in regards to my needs. Very professional and compassionate. Prices are competitive. Very helpful in regards to my needs. More

Kobe has always taken great care of me and my 21 Ram when I come in for service. I drive an hour each way to have my oil changed with you. I come in for service. I drive an hour each way to have my oil changed with you. More

I could tell Carlos was working hard to satisfy other customers, yet he took the time on a very busy Friday afternoon to ensure the service needs for my new Jeep were completely handled with professional customers, yet he took the time on a very busy Friday afternoon to ensure the service needs for my new Jeep were completely handled with professionalism and courtesy. Please acknowledge Carlos for his excellent customer service and support! More