CDJR of Leesburg

Otto was on top of things and communicated clearly. No smoke and mirrors stuff. He needs to practice his German. However No smoke and mirrors stuff. He needs to practice his German. However More

As you look over reviews of any service or product, you have to weigh the positives vs negative reviews. Sometimes expectations cannot be met and is part of business. With that said, what happen to me nee have to weigh the positives vs negative reviews. Sometimes expectations cannot be met and is part of business. With that said, what happen to me needs careful consideration prior to visiting CDJR of Leesburg. We found the car my wife wanted on their website and was excited to pursue. I worked with the internet sales mgr, Jordan Hayes and salesman Guido Marin over the phone and text for a couple of days prior to taking a seven-hour road trip to purchase the car. Guido had mentioned the car was being held for me with "Hold" in the windshield and pulled to back of dealership. 30 min prior to my arrival, I msg him as instructed to allow him time to pull the car around for us to drive. When I arrived, I noticed another salesman showing the car?? I was met by Guido and proceeded to go inside for meet and greet and then given the keys for a test drive. Upon returning, I was approached by Jordan Hayes (sales mgr) and was informed that they sold the car while I was out test driving it.. Incredible......Not in the people business, just numbers. I feel they used me to make Max profit and financing from the other buyer. "Beware" ...it's a dealership with a rat infestation and more negative reviews than KFC. The worst part: The sales mgr offered me an Amazon gift card and a tank of gas for my trouble..LMAO. I will continue to post on other sites to try and spare folks some misery. I had to check one star to post More

Had a great experience with Stephen K and Nick. The entire process was smooth and efficient. The entire process was smooth and efficient. More

We dropped off our vehicle for a warranty repair on Friday 1/10/25. We were notified around 3:45 pm that day, that parts were needed and tee would be given a rental. Sat morning I called and spoke with Friday 1/10/25. We were notified around 3:45 pm that day, that parts were needed and tee would be given a rental. Sat morning I called and spoke with my service manager and was told to go to Hertz and a vehicle was there, after a 45 min wait we were told they had no vehicles. I called back and was told to go to Enterprise, after another long wait we were told the same, no vehicles available. I called back a 3rd time and was told by the service manager he would search for a vehicle and call me right back. I never received a call back. Sunday all rental agencies were closed. I called back Monday morning only to be told my service manager was off on Monday’s. After speaking a service dept manager we were told we could pick one up at CDJR and they sent a vehicle to pick us up to come get it. Upon arriving at CDJR that supervisor had gone to lunch and nobody had any idea as to what was needed. After an hour wait we were finally able to get a vehicle to drive. The communication throughout this entire experience was utterly frustrating and time consuming. More

The process was pretty simple. Didn’t take a long time for the negotiation process. Very pleasant experience Didn’t take a long time for the negotiation process. Very pleasant experience More

Friendly service and honest employees. They explained everything that needed to be done and what could wait very clearly. They explained everything that needed to be done and what could wait very clearly. More

The initial service was great and quick: oil change, tire rotation, new battery. After this a dash light came on, capital A in a circle, green in color. In came on every time I came to a complete stop so I rotation, new battery. After this a dash light came on, capital A in a circle, green in color. In came on every time I came to a complete stop so I took the car back in and was told it would go off as I drove the car. It didn't so the next day I took the car back. The tech ran tests and said I needed a software update. After that Juan brought the car and paperwork back to me and said I was all set the car should run smoother now. I said it wasn't running rough just ad the light coming up and I was worried it was the alternator. He took for a test drive. Came back all smiles and said it was the autostop light and showed me how to turn it off. Currently the car is driving great and all is well. Juan was kind and helpful. More

Leesburg CDJR Rocks! They are very knowledgable and use every ounce to assure customer satisfaction. Service, Parts and Sales, they won’t disappoint! They are very knowledgable and use every ounce to assure customer satisfaction. Service, Parts and Sales, they won’t disappoint! More

Called ahead to look at a vehicle. When I arrived the vehicle was pulled to the front for me to look at. Salesmen were very helpful and polite. Walked out a short while later with a ne When I arrived the vehicle was pulled to the front for me to look at. Salesmen were very helpful and polite. Walked out a short while later with a new vehicle. Thanks! More

Went for oil change and tire rotation. . Was met and serviced quickly.. Great experience..always a happy with servace . Was met and serviced quickly.. Great experience..always a happy with servace More