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Byers Toyota

Delaware, OH

4.6
2,467 Reviews
Byers Toyota is proud to serve all of your new and pre-owned vehicle needs! Byers Toyota is a proud member of the Byers Auto Group which has been serving central Ohio since 1897! We invite you to visit us in person, or online at byerstoyota.com! At Byers Toyota, it's our mission to provide high-quality and affordable cars, truck and SUVs to drivers throughout Delaware, Columbus and all of Central Ohio. We always go the Xtra Mile to ensure the complete satisfaction of our customers. You'll certainly enjoy the confidence that comes with a buying a car from a name you can trust! After all, that's how we've stayed in business as a family-owned and operated dealership for over 100 years! We also realize that shopping for your next car can be a stressful and time-consuming process, but we provide a pressure-free shopping experience that's unrivaled by dealerships throughout the Columbus, OH area!
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1599 Columbus Pike

Delaware, OH

43015

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Showing 2,467 reviews

October 14, 2020

This is my second car I have taken here for service. Always courteous and informative. Never pushy. These are things that keep me coming back. More

by Mottenwestar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pam Bishop, Tara Farmer, Dan Kelley
Oct 16, 2020 -

Byers Toyota responded

Thank you! We appreciate the 5 stars and are happy to have you as our customer.. Keep coming back..

October 13, 2020

They had the wrong phone number (my husband’s) and left him a message when the car was done. I wasted an hour and a half waiting for it before we realized what happened. I would advise asking customers wha More

by mark.kindberg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unsure of name
Oct 16, 2020 -

Byers Toyota responded

Thanks for taking the time to let us know your frustration. We apologize for the inconvenience and the time wasted. We will make sure we let our service advisors know to ask for a phone number in the future.

October 13, 2020

Great experience with a professional and personable team. Love the new designs in the Toyota Highlander, Venza and RAV4. I bought a Highlander XLE but could have been happy with any of the vehicles. More

by Sheryldarnell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeannie McNeely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Todd Garverick and Brian, Trevor McKinney
Oct 16, 2020 -

Byers Toyota responded

Enjoy your new Highlander! Glad to hear the sales Team did a great job taking care of you and your automotive needs. Thank you for choosing Byers.

October 13, 2020

A little discrepancy on if a rental was available when initially scheduling the appointment over the phone (not with Gynnae). Otherwise service was timely and professional! More

by ATOANDABBY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2020 -

Byers Toyota responded

Thanks for the 5 stars. Sorry about the confusion on the rental car, hopefully we were able to get that all taken care of for you..

October 12, 2020

Routine service on my Scion xB. Staff is very helpful and attentive as usual, reception area and service drive clean and inviting. Love the automatic alignment and tire checking systems! My car was che More

by Matt Smith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pam Bishop
Oct 16, 2020 -

Byers Toyota responded

THANK YOU! We love to hear we are doing things the right way. Thanks so much for allowing our service department take great care of you and your car.

October 10, 2020

I will recommend Byers to all my family and friends because they helped me to buy an awesome car ! The Salesmen were so courteous, professional and friendly! More

by conniecrist
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Butch Chipps
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2020 -

Byers Toyota responded

Thank you, recommendations are the best compliment you can give us! We appreciate the business. Enjoy the new car.

October 09, 2020

Jeannie was very attentive to the car we wanted. She located the new car with the exact specs. I would highly recommend her if you're looking for a new car. More

by DavefromDelawareCo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeannie McNeely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2020 -

Byers Toyota responded

We think Jeannie does a terrific job for us too. We appreciate the business and we'll tell Jeannie to keep up the good work.

October 09, 2020

It took forever to even get into finance office. We had already picked car and had money in hand and still took 3 hours. The sales guy Carson helped me Monday and was great and was passed off to Tim who ha More

by hojo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Carson Gibson, Tim Bidwell
Oct 09, 2020 -

Byers Toyota responded

Thanks for your input, we appreciate you taking the time to rate us, your opinion matters. Sorry to hear that things did not go well here at the dealership. We work hard to try to make sure everyone is taken care of in a timely manor. We will certainly address your concerns with the correct people in hopes it does not happen in the future. We hope you are enjoying your new car and thank you again for the business.

October 08, 2020

Good car buying experience but DO NOT use Byers for service. Car broke down almost immediately after leaving the service department. Told by another reputable car service department that the car neede More

by customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Pam Bishop, Dan Kelley
Oct 16, 2020 -

Byers Toyota responded

Thanks for letting us know your concerns. We pride ourselves on great customer service and taking excellent care of our customers vehicles. We will make sure that our Managers know your problems. While we do not have your name to respond to your issues personally we would ask that you contact Pam Bishop (service manager) to let her know your concerns. 740.368.7666 or email her at pbishop@byersauto.com

October 08, 2020

I had a excellent experience yesterday..the customer service rep was fantastic and really help me made my decision with the service that was needed. More

by Powell.hugh23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Garverick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawna Mays
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Foos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff "Mullzie" Mull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeannie McNeely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Hoppes, Carson Gibson, Tyler Hopkins, Nick Hedges
Oct 09, 2020 -

Byers Toyota responded

Thanks for the great review and thanks for choosing Byers Toyota for your automotive needs. We appreciate the business.

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