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Byers Toyota

Delaware, OH

Overview
Employees
Reviews
Vehicles
4.6
2,248 Reviews
Byers Toyota is proud to serve all of your new and pre-owned vehicle needs! Byers Toyota is a proud member of the Byers Auto Group which has been serving central Ohio since 1897! We invite you to visit us in person, or online at byerstoyota.com! At Byers Toyota, it's our mission to provide high-quality and affordable cars, truck and SUVs to drivers throughout Delaware, Columbus and all of Central Ohio. We always go the Xtra Mile to ensure the complete satisfaction of our customers. You'll certainly enjoy the confidence that comes with a buying a car from a name you can trust! After all, that's how we've stayed in business as a family-owned and operated dealership for over 100 years! We also realize that shopping for your next car can be a stressful and time-consuming process, but we provide a pressure-free shopping experience that's unrivaled by dealerships throughout the Columbus, OH area!
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1599 Columbus Pike

Delaware, OH

43015

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Showing 2,248 reviews

May 29, 2024

Kyle is a great sales person. He listens and doesn’t do high pressure sales which we love!! His communication skills are top notch and thorough. I recommend people to the dealers More

by smokey2756
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Foos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Troy Snyder
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2024 -

Byers Toyota responded

Thank you for the shoutout to Kyle, Tom! We love hearing about our stellar employees and the positive impact they have on our customers. I'm glad to hear Kyle's approach to sales resonated with you and that he provided top-notch communication. We appreciate your recommendation and look forward to serving you again in the future at Byers. Happy driving!

Helpful
May 29, 2024

Thorough in their explanation for buyers. Very friendly & helpful staff. Accommodating to buyers. Will return. More

by stevedonnajack
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Troy Snyder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Moloney
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2024 -

Byers Toyota responded

Thank you for choosing Byers for your recent purchase! It's great to hear that our staff was able to provide thorough explanations and great service during your visit. Our goal is to make the buying process easy and enjoyable, so we're thrilled that you found our team to be accommodating. We can't wait to welcome you back in the future for another great experience at Byers. Thanks again for your feedback!

Helpful
May 25, 2024

Shane was very friendly and helpful. Manager (can’t remember his name) was very outgoing and easy to talk to. More

by tlw0963
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shayne Becker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darryl Becker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Chadwick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2024 -

Byers Toyota responded

Thank you for your kind words and 5-star rating, we truly appreciate it! It brings us great joy to hear that Shane and our manager were able to make your experience at Byers a pleasant one. We strive to provide exceptional customer service and a friendly atmosphere, so it means a lot to us that you took the time to mention these specific employees. Thank you for choosing Byers and we hope to welcome you back soon!

Helpful
May 25, 2024

They are quick to check me in, diagnose the problem, and fix the problem. It was seamless and painless. No charge for a quick fix! I am extremely pleased and grateful. Thank you! More

by dorianmartell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsie Yost
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May 28, 2024 -

Byers Toyota responded

We appreciate your review, and we're delighted to hear that you had such a positive experience with our team at Byers! Our technicians always strive to provide efficient and reliable service to our customers, and we are happy to hear that it was quick and painless for you. At Byers, we understand how important it is to have a functional and well-maintained system, which is why providing prompt and effective solutions is our top priority. We're thrilled that you were pleased with the results of our check-in process and diagnosis. Our team takes great pride in providing quality services without any hidden charges or fees.

Helpful
May 24, 2024

I have used Byers Toyota for 15 years, having moved from CA. The service and educations of service has always been exemplary. GAENNAE BRITTON I trust implicitly. Since I am a senior, GAENNAE gives me a pl More

by herosheart65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tara Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2024 -

Byers Toyota responded

Thank you for choosing Byers Toyota as your preferred dealership for the past 15 years, we appreciate your loyalty and trust. We are delighted to hear that your experience with our Service Advisor, Gaennae Britton, has been exemplary and you have found her to be trustworthy. Providing excellent service and education is crucial to us and we are pleased that we have met your expectations. As a senior myself, I can understand the importance of having a plan for future services and I'm glad Gaennae has been able assist you in this regard. Thank you again for your kind words and support, we hope to continue serving you for many more years to come!

Helpful
May 24, 2024

Tara was amazing to work with! Pricing of services is a little high. Wish the cost could be lower More

by apotter1984
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tara Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2024 -

Byers Toyota responded

Tara and the rest of our team at Byers are thrilled to hear about your recent experience! Thank you for taking the time to leave a review. We value your feedback on our pricing and will certainly take it into consideration as we continue to provide top-notch service to all of our customers. As always, please do not hesitate to reach out if we can be of any assistance in the future. Thank you for choosing Byers!

Helpful
May 24, 2024

Awesome group of people to do business with. We are repeat customers over a 17yr relationship. More

by Matt
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Caldwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Troy Snyder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler "Ty" Barlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2024 -

Byers Toyota responded

Thank you for taking the time to leave such a positive review of your experience with Byers, we truly appreciate it! We value our long-standing relationship with you and your continued support. It is always our goal to provide exceptional service and products to all of our customers, old and new. We are grateful for your loyalty and look forward to serving you for many more years to come.

Helpful
May 19, 2024

Kyle was the best salesmen I have ever dealt with ,great personality,made buying a car easy More

by scott.price1973
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Cain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Decaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2024 -

Byers Toyota responded

Thank you for sharing your positive experience with Kyle at Byers, we are so glad to hear that he made buying a car an easy and enjoyable process for you. Our team strives to provide exceptional customer service and it is great to know that it doesn't go unnoticed. We appreciate your patronage and look forward to serving you again in the future.

Helpful
May 18, 2024

I had an expensive front brake job done and now my brakes are squealing louder than ever, I am truly wondering if my car actually was even serviced or not. More

by mooretd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gynnae Britton
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2024 -

Byers Toyota responded

We're very sorry to hear that your brakes are still squealing after having had them serviced with us, I can certainly understand how frustrating that must be. We take great pride in providing quality service to our customers and want to ensure your satisfaction. Please bring your car back into our shop at your earliest convenience so we can further inspect the issue and make sure everything is running smoothly for you. We value your business and will do what it takes to make things right. Thank you for taking the time to share your feedback, we appreciate it and look forward to resolving this for you.

Helpful
May 18, 2024

I don’t know if Management is telling the employees or the employees are doing it themselves. Every time I bring my car in, there’s always a major problem that could cost me a lot more money. There’s a lo More

by PHL21546
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept.
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May 22, 2024 -

Byers Toyota responded

Thank you for the feedback, we are sorry to hear that you have had a negative experience with our dealership. We take all customer concerns seriously and would like to hear more about the specific issues you encountered during your car visit. Our goal at Byers is to provide quality service and reliable repairs for our customers. Please contact us directly so we can address any concerns and work towards earning back your trust. We value your business and hope to have another opportunity to provide you with a better experience in the future.

Helpful
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