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Byers Toyota

Delaware, OH

Overview
Employees
Reviews
Vehicles
4.6
2,454 Reviews
Byers Toyota is proud to serve all of your new and pre-owned vehicle needs! Byers Toyota is a proud member of the Byers Auto Group which has been serving central Ohio since 1897! We invite you to visit us in person, or online at byerstoyota.com! At Byers Toyota, it's our mission to provide high-quality and affordable cars, truck and SUVs to drivers throughout Delaware, Columbus and all of Central Ohio. We always go the Xtra Mile to ensure the complete satisfaction of our customers. You'll certainly enjoy the confidence that comes with a buying a car from a name you can trust! After all, that's how we've stayed in business as a family-owned and operated dealership for over 100 years! We also realize that shopping for your next car can be a stressful and time-consuming process, but we provide a pressure-free shopping experience that's unrivaled by dealerships throughout the Columbus, OH area!
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1599 Columbus Pike

Delaware, OH

43015

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Showing 2,454 reviews

January 24, 2025

Quick turn around on the diagnostic and repair of the problem. Tara was excellent in keeping me informed! More

by hd_jlee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tara Farmer
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Jan 28, 2025 -

Byers Toyota responded

Thank you so much for your kind words! We’re thrilled to hear that the diagnostic and repair process was quick and efficient for you. Tara will be delighted to know her efforts in keeping you informed made a difference. We greatly appreciate your feedback and look forward to assisting you again in the future!

January 24, 2025

Byers makes it easy. We felt like we were being treated fairly and respectfully. Pricing was good. My only suggestion would be to make the customer experience a little More

by Tank
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Moloney
4.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher (CJ) Schneider
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 28, 2025 -

Byers Toyota responded

Thank you so much for sharing your experience with us. We’re delighted to know that you felt treated fairly and respectfully, and that you had a relaxed and positive finance process. Your suggestion about enhancing the customer experience with small touches like offering drinks or snacks is truly appreciated. We're always looking for ways to improve, and it’s feedback like yours that helps us grow. We’re grateful for your kind words and look forward to welcoming you back in the future. Thank you for choosing Byers!

January 18, 2025

Friendly, knowledgeable staff. Vehicle repaired and ready for pickup when promised. Clean and comfortable waiting area. More

by DSTITES1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 18, 2025

They have been help full with information that I needed to take care of the car More

by GOLFLADY8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pam Bishop, Tara Farmer
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January 17, 2025

I had an issue that was unresolved initially, but the service team went above and beyond to resolve the issue. Very impressed with the team!!! More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 16, 2025

An Excellent place to buy a new car. Salesperson and Manager are easy to deal with. More

by Regmi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeannie McNeely
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2025 -

Byers Toyota responded

Thank you for your kind words. We’re thrilled to hear you had an excellent experience with our team. Providing friendly and hassle-free service is always our goal. We look forward to serving you again in the future. Enjoy your new car!

January 12, 2025

Very fast and responsive would definitely recommend them to any of my friends! Great service thanks More

by jgmafun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pam Bishop, Tara Farmer
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Jan 14, 2025 -

Byers Toyota responded

Thank you so much for your wonderful feedback! We’re thrilled to hear you had a great experience with our service. Your recommendation means the world to us, and we’re always here to provide fast and responsive support whenever you need it. Thanks again for choosing us!

January 11, 2025

This is the 5th vehicle I have purchased from Byers Toyota. They are always professional and treat customers with respect. More

by judywski
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Troy Snyder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Decaro
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 14, 2025 -

Byers Toyota responded

Thank you for your continued support and loyalty! We’re thrilled to hear that you’ve consistently had a professional and respectful experience with us. It means a lot to know you’ve chosen Byers Toyota for your vehicle purchases time and time again. We look forward to welcoming you back in the future and are always here to assist with anything you need. Safe travels!

January 10, 2025

It was very disappointing when the service department billed for services they did not perform. This was also my very first time using the service department. More

by Jeff Ulmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tara Farmer
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January 10, 2025

The sales reps were very good. Tyler was ill and Taylor stepped in for him just as if he had been dealing with me the entire time, very professional. There were a few things with t More

by schristi59
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler and Taylor
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Jan 15, 2025 -

Byers Toyota responded

Thank you for taking the time to share your experience with us. We’re thrilled to hear that you found our sales reps, particularly Tyler and Taylor, to be professional and accommodating. It’s always our goal to provide a seamless experience, and we’re glad they could assist you effectively. We sincerely apologize for the issues with the car, such as the missing tire cap, underinflated tires, and missing floor mat. These details should have been addressed before you received the vehicle, and we will review our processes to prevent this from happening in the future. Your feedback about the finance portion is also invaluable; we understand how important it is to streamline this step, and we will work to improve this aspect of our service. We truly appreciate your understanding, and we’re happy to hear that the car has been meeting your needs so far. If there’s anything else we can assist you with, please don’t hesitate to reach out. Thank you for your business and for helping us continue to grow and improve. Safe travels!

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