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Byers Toyota

Delaware, OH

4.6
2,358 Reviews
Byers Toyota is proud to serve all of your new and pre-owned vehicle needs! Byers Toyota is a proud member of the Byers Auto Group which has been serving central Ohio since 1897! We invite you to visit us in person, or online at byerstoyota.com! At Byers Toyota, it's our mission to provide high-quality and affordable cars, truck and SUVs to drivers throughout Delaware, Columbus and all of Central Ohio. We always go the Xtra Mile to ensure the complete satisfaction of our customers. You'll certainly enjoy the confidence that comes with a buying a car from a name you can trust! After all, that's how we've stayed in business as a family-owned and operated dealership for over 100 years! We also realize that shopping for your next car can be a stressful and time-consuming process, but we provide a pressure-free shopping experience that's unrivaled by dealerships throughout the Columbus, OH area!
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1599 Columbus Pike

Delaware, OH

43015

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Showing 2,358 reviews

July 21, 2023

Purchased two vehicles from this dealership. My last two service appointments have been bad. Staff have been very friendly but, first time did not provide the accurate service I requested. The s More

by RANDYOUTWEST
Recommend Dealer
No
Employees Worked With
Can't remember their names
Jul 24, 2023 -

Byers Toyota responded

Thank you for taking the time to leave your feedback about Byers Toyota. We sincerely apologize if we failed to meet your expectations on both of your service appointments here. We value our customers and aim to provide the highest standards of quality, service, and accuracy in all our services. Your experience does not reflect that and we would like to make it up to you. Can you please kindly contact us at so we can make a plan for how we can address this better? Your input is greatly appreciated as it helps us learn more about how to improve our services going forward for all our customers. Thank you again for bringing this matter to our attention. We look forward hearing from you.

Jul 25, 2023 -

RANDYOUTWEST responded

First appointment was with my Tacoma. I brought it in for an estimate on front brakes and an overall safety check. I also mentioned that I had an unusual noise develop that I needed them to check. They gave me the estimate on the brakes and stated that there was no unusual noise. A few days later, I went to another service provider who took care of the brakes and upon their return after the test drive, the mechanic asked me if I heard an unusual noise. I had not told them about the noise before they did the brakes. They diagnosed the problem without me saying anything. This was not at another Toyota dealership. Second time was with my Camry. I had a coupon and decided to try service again. I was clear upon arrival that I just wanted the oil change as I had purchased my tires at another shop, and they rotated and balanced for free. When I went to pay, they had rotated the tires and added an additional charge. To be fair, I did not complain about the additional charge with the cashier. I went ahead and paid it then left. I figured if they ever asked about my experience, I would let them know. (I really hate giving bad reviews!) Again, all the staff I dealt with were very friendly and professional. Unfortunately, the results were less than stellar.

July 20, 2023

Very nice dealership all office and sales staff did their job and were very courteous. I wish the new inventory was better but today’s trials limit. Thus the 4 stars. Byers is a great dealership forced to op More

by dawn_manring
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff "Mullzie" Mull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Chadwick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeannie McNeely
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 20, 2023

When they changed my plugs they cracked my windshield. Replaced with aftermarket. Being a dealership I thought it would replace with a Toyota windshield. More

by JONES2U
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Name not listed.
July 20, 2023

This is a great dealership and easy to work. I have worked with Jamerson many times. Very professional and gives advice on repair I can wait on and the ones I can't. I take all my cars Toyota More

by KIRANLODHAWALA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tara Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jameson
July 19, 2023

Love Byers Toyota everybody there is a joy to work with they make purchasing a vehicle fun,and the service department has never let me down More

by peterscody9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Garverick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Foos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Caldwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Troy Snyder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Cain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler "Ty" Barlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Taylor Young
Jul 20, 2023 -

Byers Toyota responded

Hi, thank you for choosing Byers Toyota to help with your vehicle needs! We appreciate your business and are thankful for your review.

July 19, 2023

Hands down the best experience we’ve had while purchasing and servicing a vehicle. We will definitely use them again, Colton is the best. More

by BTIQNE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracy, Colton and Jameson
Jul 20, 2023 -

Byers Toyota responded

Hi, thank you for choosing Byers Toyota to help with your vehicle needs! We appreciate your business and are thankful for your review.

July 18, 2023

Gynnae was a great ambassador for Byers. Professional, Helpful, Friendly. Awesome. I appreciate the online scheduling More

by CHRISTOPHER.POWELL72
Recommend Dealer
Yes
Employees Worked With
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gynnae Britton
Jul 20, 2023 -

Byers Toyota responded

Hi, thank you for choosing Byers Toyota to help with your vehicle needs! We appreciate your business and are thankful for your review.

July 17, 2023

Managed to fit my cruiser in even though it was a short notice. Did a great and quick job of getting it back on the road. More

by hky482002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2023 -

Byers Toyota responded

Hi, thank you for choosing Byers Toyota to help with your vehicle needs! We appreciate your business and are thankful for your review.

July 17, 2023

Very easy to schedule. Friendly. Knowledgeable. I marked off one star for two reasons- some of the charges were not discussed up front. It was minor, but I don’t know what More

by lmlmiller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Jul 20, 2023 -

Byers Toyota responded

Hi, thank you for choosing Byers Toyota to help with your vehicle needs! We appreciate your business and are thankful for your review.

July 16, 2023

Love Chelsea, she is very nice. Jason Gandelot is a superb mechanic! Pleased with service! More

by tinaradel22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2023 -

Byers Toyota responded

Hi, thank you for choosing Byers Toyota to help with your vehicle needs! We appreciate your business and are thankful for your review.

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