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Byers Toyota

Delaware, OH

Overview
Employees
Reviews
Vehicles
4.6
2,357 Reviews
Byers Toyota is proud to serve all of your new and pre-owned vehicle needs! Byers Toyota is a proud member of the Byers Auto Group which has been serving central Ohio since 1897! We invite you to visit us in person, or online at byerstoyota.com! At Byers Toyota, it's our mission to provide high-quality and affordable cars, truck and SUVs to drivers throughout Delaware, Columbus and all of Central Ohio. We always go the Xtra Mile to ensure the complete satisfaction of our customers. You'll certainly enjoy the confidence that comes with a buying a car from a name you can trust! After all, that's how we've stayed in business as a family-owned and operated dealership for over 100 years! We also realize that shopping for your next car can be a stressful and time-consuming process, but we provide a pressure-free shopping experience that's unrivaled by dealerships throughout the Columbus, OH area!
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1599 Columbus Pike

Delaware, OH

43015

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Showing 2,357 reviews

August 01, 2023

Gynnae is always kind, friendly and throughout the service keeps me informed. She remembers me even if it’s been months. Excellent customer service st this Byers More

by tamnauman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tara Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 01, 2023 -

Byers Toyota responded

Thank you so much for taking the time to review Byers Toyota and sharing your excellent experience with Gynnae. We are always striving to deliver top-tier customer service, no matter how long it’s been since our customers have visited us. It sounds like Gynnae is doing a great job of ensuring customers feel welcome and informed about their vehicle! Her positive attitude and dedication to her role are an asset to Byers Toyota. Thank you for recognizing her accomplishments!

July 31, 2023

Tried to sell me stuff I didn’t need if if if if if if if i More

by BECKYSTRIKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pam Bishop
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tara Farmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 01, 2023 -

Byers Toyota responded

Thanks for taking the time to share your experience with us at Byers Toyota. I'm sorry to hear your visit didn't go as well as you had hoped. Our goal is to provide all of our customers with an exceptional and transparent experience, and clearly that did not happen in your case. We're sorry for any inconvenience we may have caused you. We value customer feedback, and be assured that we will use your review to help make sure similar scenarios don't occur in the future. If there's something else we could do to improve your experience or if there's anything from our team that can be addressed, please feel free to reach out - our team is here for you!

July 29, 2023

We were in desperate need of a car they were very friendly help get us a car thanks for not giving up on us. More

by jeleieio
Recommend Dealer
Yes
Employees Worked With
Mr Gray
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Jul 31, 2023 -

Byers Toyota responded

Thank you for sharing your experience, it's greatly appreciated. We are thrilled to learn that the Byers Toyota team was able to help get you into a car that meets your specific needs. It is our absolute pleasure to assist our customers and provide the highest level of service possible. On behalf of everyone at Byers Toyota, we appreciate your business and look forward to being of assistance in the future!

July 29, 2023

Friendly, reliable, and convienient sevice. ..very professional and pleasant. Place is akways vry clean as well! More

by TonyTiger73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea is awesome
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Jul 31, 2023 -

Byers Toyota responded

Thank you so much for your kind words! We strive to keep a clean, professional atmosphere where our customers can count on the highest quality service. It's been our privilege to serve your automotive needs in the past and we look forward to helping navigate whatever roads the future may bring. Our team works hard to ensure that every customer leaves here feeling happy and confident they received the best service possible. Again, thank you for taking the time to leave such a thoughtful review. We sincerely appreciate it!

July 29, 2023

I'll always bring my Sienna to Byers for service. They're professional and reliable. More

by LARRY.A.SMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsie Yost
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Jul 31, 2023 -

Byers Toyota responded

We appreciate your kind words about our stellar customer service at Byers Toyota, and are so glad you trust us with your Toyota Sienna. We pride ourselves on creating a professional and reliable experience for all of our customers, and are glad that you agree! We look forward to seeing you on your next visit. Thank you for choosing Byers Toyota!

July 27, 2023

I have long-term relationships with Byers Toyota of Delaware: I have leased and bought several cars from them; I serviced my cars in the past and will do in the future at Byers dealership More

by Toyota feedback
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pam Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tara Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Troy Snyder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Chadwick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 31, 2023 -

Byers Toyota responded

Thank you for the kind words, and for your long-term relationships with our Byers Toyota of Delaware dealership! We are glad to offer services both before and after a purchase and we appreciate your support. Your loyalty means a lot to us and we strive to meet or exceed your expectations every time. Thank you again for leaving such an informative and high star rating review. Happy motoring!

Jul 31, 2023 -

Toyota feedback responded

All high ratings I gave you are very well deserved!! Your Team did it!!

July 27, 2023

Always on time With my appointment. Goes over what needs to be checked when I arrive. While I’m waiting they keep in touch with me. My mechanic is very good and keeps my inside car clea More

by ROUTT7899
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pam Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Mitchell
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Jul 31, 2023 -

Byers Toyota responded

Thank you for the great review of Byers Toyota! We are glad that our team was able to exceed your expectations on all aspects of service. We understand how important trust and communication are when communicating with the service department, so we value that you feel we keep in touch effectively while you wait. It's wonderful to hear that your mechanic is exceptional and leaves your vehicle sparkling clean after service. We appreciate the thorough feedback and look forward to showing this level of service when you come back for your next appointment. Thank you once again for taking the time to list out what we do well - it means a lot to our team here at Byers Toyota.

July 27, 2023

I drove to Byers without an appointment because I discovered a nail in my sidewall tire. I didn't want to wait a day or more because I doubt the air would be maintained. Gynnae checked my car in and More

by fullertond
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 31, 2023 -

Byers Toyota responded

Thank you for the kind words! We are grateful to hear that Byers Toyota was able to quickly and safely repair your tire. Your satisfaction is our top priority, and it makes us very proud to know that Gynnae was able to provide you with such excellent service. We understand how intimidating a sudden car repair can be, so trust that no matter what situation arises, we will do our best to give you the quickest but safest solution. Thank you for choosing Byers Toyota - it was truly our pleasure servicing you!

July 26, 2023

I have consistently been treated with respect. The service department is friendly and extremely helpful! More

by melindagreenzalis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 31, 2023 -

Byers Toyota responded

Thank you for your glowing review of Byers Toyota! It's wonderful to hear that the service department was friendly and showed exemplary customer service. We always strive to ensure our customers are respected and served with a high level of care, so it is heartening to hear we've achieved this. We thank you for being a loyal customer and look forward to seeing you again soon!

July 25, 2023

14 months after I bought my Camry and everything has been great. Very thankful for the sales and service department. More

by fullertond
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Snyder
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 26, 2023 -

Byers Toyota responded

Thank you for the glowing review, and for being a loyal customer of Byers Toyota! We are delighted to learn that your experience with us has been nothing short of excellent throughout the past 14 months, especially with both our Sales and Service Departments. We value customers like you and thank you for your continued trust in our services. If there is anything else we can do to make your next visit even more enjoyable, please don't hesitate to reach out! We look forward to welcoming you back soon.

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