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Byers Toyota

Delaware, OH

Overview
Employees
Reviews
Vehicles
4.6
2,357 Reviews
Byers Toyota is proud to serve all of your new and pre-owned vehicle needs! Byers Toyota is a proud member of the Byers Auto Group which has been serving central Ohio since 1897! We invite you to visit us in person, or online at byerstoyota.com! At Byers Toyota, it's our mission to provide high-quality and affordable cars, truck and SUVs to drivers throughout Delaware, Columbus and all of Central Ohio. We always go the Xtra Mile to ensure the complete satisfaction of our customers. You'll certainly enjoy the confidence that comes with a buying a car from a name you can trust! After all, that's how we've stayed in business as a family-owned and operated dealership for over 100 years! We also realize that shopping for your next car can be a stressful and time-consuming process, but we provide a pressure-free shopping experience that's unrivaled by dealerships throughout the Columbus, OH area!
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1599 Columbus Pike

Delaware, OH

43015

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Showing 2,357 reviews

August 07, 2023

I had such a positive experience with Byers Toyota. It was a great to have such a knowledgeable sales staff. The finance department did a great job explaining products without being pushy. I will d More

by GARVERICKS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Caldwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Maloney
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Aug 07, 2023 -

Byers Toyota responded

Thank you for taking the time to share your positive experience with Byers Toyota! We strive to ensure that every customer has a knowledgeable sales staff and a smooth finance experience. Our goal is to make sure that each customer gets the perfect vehicle for their needs as well as peace of mind when signing the contracts. It is great to hear we achieved all those goals during your visit. We value your recommendation and can't wait help make car buying easier for your friends and family. At Byers Toyota, we take pride in giving customers exceptional service, and we hope you had a delightful experience from start to finish. We look forward to seeing you around our dealership soon!

August 07, 2023

I really like this dealership. I will always buy my Toyota's from here! Jeannie was a pleasure to work with. More

by mcuster
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jeannie McNeely
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 07, 2023 -

Byers Toyota responded

Thank you so much for leaving your glowing review for Byers Toyota! We are thrilled that you chose us as your dealership and community to call home for all of your Toyota needs. We strive to make sure everyone feels taken care of during their visit with us and we're glad it seems Jeannie succeeded in delivering on that! We truly appreciate your praise and patronage, and hope our commitment to excellence will continue to bring you back time and time again. Thank you for choosing Byers Toyota!

August 07, 2023

Good customer service. My only complaint is that I actually have to have 15 words in this review. More

by rob.ballinger
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Price
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 08, 2023 -

Byers Toyota responded

Thank you for your kind words, Rob! We are so pleased to know that our customer service team was able to provide you with a positive experience. We strive to always exceed our customers' expectations, and we truly appreciate your feedback. We do apologize about the length of the review requirement - we are always looking for ways to improve customer satisfaction, and work hard to make sure every interaction is as enjoyable as possible! Have a great day!

August 05, 2023

Just great, convenient, oh, so nice. Gynnae is always so pleasant and caring and knowledgeable. More

by janicestumph
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony our salesman is also a most wonderful one.
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Aug 07, 2023 -

Byers Toyota responded

Thank you for your kind review of Byers Toyota, Janice! It's always wonderful to hear that our customers feel welcome in our dealership. I'm happy to know Gynnae was able to provide you with helpful and attentive service - we appreciate her efforts and take pride in the team we've built here at Byers. We look forward to continuing providing quality automobiles and excellent service to our customers. Thanks again for your review, Janice!

August 04, 2023

Tara is the best! She's why we continue to drive over an hour for an oil change. The service department is great. More

by JUS2DFYU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tara Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 07, 2023 -

Byers Toyota responded

We're thrilled to hear you had such a wonderful experience visiting Byers Toyota! We here at Byers Toyota love hearing feedback like yours, and we appreciate your willingness to drive from so far to benefit from our services. Our team understands the value of customer service and it's wonderful to know that Tara is making sure our customers are satisfied each and every time they visit. We'll be sure to pass your compliments along! It goes without saying that we look forward to seeing you back again soon for your next oil change. Thank you for choosing Byers Toyota!

August 04, 2023

Thank you for the wonderful service, detailed information and solid communication exhibited by the folks there! I am targeting a Camry TRD purchase soon! More

by JAMESALAPINSKI
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 07, 2023 -

Byers Toyota responded

Thank you for your five-star review of Byers Toyota, James! We're thrilled to hear that our team provided you the service and information needed. Your experience is true testament to our commitment in delivering excellent customer service. We look forward to assisting you with your Camry TRD purchase soon. If there's anything else we can do for you, please don't hesitate to get in touch with us. Thank you again for your feedback!

August 04, 2023

Everyone is always friendly and it generally doesn’t take to long for service on my car More

by KLGOODMAN1553
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Lewis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Gynnae Britton
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 07, 2023 -

Byers Toyota responded

Thank you for your kind words about Byers Toyota and for the four star rating! We are so pleased to hear that you have had positive experiences with our team - excellent customer service is always our goal! We also strive to get work done on cars in a timely manner, so we're glad that hasn't been an issue for you. We value your business and would love it if you'd come see us again for all of your automotive needs. Thank you again for your feedback, and keep driving safe out there!

August 03, 2023

Service was great, easy to schedule my appointment and service was fast . In and out less then 1 hour . Didn’t like the wait room one machine out of out and couldn’t get my cards to work on the beverage More

by melvin6499
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure who a had
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Aug 04, 2023 -

Byers Toyota responded

Thank you for your great review, it is much appreciated! We recognize how valuable your time is and we're glad that we were able to swiftly service your vehicle and that you had a great overall experience. We are sorry to hear that our wait room was not equipped with enough machines and that your cards did not work on the beverage machine. Our goal is to make each customers visit as comfortable and convenient as possible. We will be sure to take note of this feedback to ensure our wait room runs smoothly in the future. Thanks again for sharing your valuable feedback!

August 02, 2023

Clean, great location, fast and efficient service. The service representative was very professional and helpful. More

by brittkc17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Hopson
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Aug 03, 2023 -

Byers Toyota responded

Thank you for taking the time to share your experience with us. It's wonderful to hear that your service visit was clean, efficient, and professional - we pride ourselves in providing first-class service; it's especially gratifying when our efforts are recognized! We take immense pride in our location and its convenience for our valued customers. We want to ensure each visit meets expectations and it looks like Byers Toyota did just that. Again, thank you for your feedback - we look forward to seeing you again!

August 02, 2023

All of the employees are very nice and ready to answer any questions that I may have. And the service time stated is normally how long it takes! More

by red.55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 03, 2023 -

Byers Toyota responded

Thank you for taking the time to review Byers Toyota, we appreciate your feedback! We sincerely thank you for noticing the professionalism and helpfulness of our staff. This is a core principle here at Byers Toyota – excellent customer service. It's also great to hear that customers are finding our stated wait times accurate. Our goal is always to have our customers' cars serviced as efficiently as possible, and hearing that this is happening makes us happy. We'd love to have you back again in the future for all of your automotive needs!

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