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Byers Toyota

Delaware, OH

Overview
Employees
Reviews
Vehicles
4.6
2,389 Reviews
Byers Toyota is proud to serve all of your new and pre-owned vehicle needs! Byers Toyota is a proud member of the Byers Auto Group which has been serving central Ohio since 1897! We invite you to visit us in person, or online at byerstoyota.com! At Byers Toyota, it's our mission to provide high-quality and affordable cars, truck and SUVs to drivers throughout Delaware, Columbus and all of Central Ohio. We always go the Xtra Mile to ensure the complete satisfaction of our customers. You'll certainly enjoy the confidence that comes with a buying a car from a name you can trust! After all, that's how we've stayed in business as a family-owned and operated dealership for over 100 years! We also realize that shopping for your next car can be a stressful and time-consuming process, but we provide a pressure-free shopping experience that's unrivaled by dealerships throughout the Columbus, OH area!
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1599 Columbus Pike

Delaware, OH

43015

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Showing 2,389 reviews

September 02, 2023

Tara is great. She is definitely an asset to your company. She definitely made me feel welcomed. More

by ROBIN_MILLARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tara Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 06, 2023 -

Byers Toyota responded

Thank you for your honest review and kind words, and for taking the time to share it at Byers Toyota! We are so thrilled that Tara was able to make such a positive contribution to your experience. We understand how important it is to feel welcome by our team, and Tara embodies what we strive for. We will make sure she knows how greatly her hard work and dedication is appreciated. We hope you'll be back soon! Thank you again for your feedback, it truly means a lot.

September 02, 2023

My representative was very polite and professional. He explained the whole process and kept me informed while I waited for the service. The waiting area was adequate; I was able to work remotely while More

by brenda.eiseman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pam Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott
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Sep 06, 2023 -

Byers Toyota responded

Thank you for your kind comments about Byers Toyota, we're glad to hear that your service representative was pleasant and that you felt well taken care of! We are very proud to have staff who exemplify our brand values of professional excellence and friendly hospitality. Your review is much appreciated as it helps other customers know what to expect when they come to us for vehicle maintenance. We're also glad that our customer lounge area met your needs while you waited, allowing you the flexibility to get work done or relax in comfort. Thank you for recommending us and we look forward to serving you again in the future!

September 01, 2023

Byers went above and beyond as far as my first service appointment. My only wish is that the car wash was working as it apparently was broken and I couldn’t get my interior and exterior of the vehicle cle More

by boatohio2007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Butch Chipps
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tara Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Rickard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jameson
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Sep 06, 2023 -

Byers Toyota responded

Thank you for sharing your positive experience with us. We are delighted to hear that your Service appointment was just the way you expected it. We strive to ensure that all aspects of a Service appointment exceed expectations, and we sincerely apologize that our car wash was broken and unable to give you what you wanted. We would love to make it up to you in the future by taking care of an exterior wash for your vehicle whenever; the next time you're near our dealership be sure to let us know! Thanks again for choosing Byers Toyota for your service needs.

Sep 06, 2023 -

boatohio2007 responded

I got my car back last week from getting the towing package installed on my Toyota Highlander. Wow, the service department only installed a four-pronged plug instead of a 5-pronged plug which is necessary on most trailers to release the brakes on a trailer when backing it in reverse. Why would they do that?

August 31, 2023

I am not happy as I was told if I drop off my truck by 3 pm then you would have enough time to replace the pads and roaters and oil change but then they called me and said the technician does not have enou More

by CHAD.R.DIEHL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pam Bishop
1.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Lewis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tara Farmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gynnae Britton
1.0
This rating includes all reviews, with more weight given to recent reviews.
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August 31, 2023

Great customer service and quick service appreciated. My only complaint is that this is the second time I’ve had my tires rotated but the pressure not checked and corrected. My PSI should be 35, my Psi w More

by sherrylynn652000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unsure
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August 30, 2023

the dealership was very friendly nick and greg were great helped me out thank you More

by collinmartin38
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Hedges
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 30, 2023

Jeannie did a great job getting the price we needed and keeping us updated on the progress of our vehicles More

by rickmeredith47
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeannie McNeely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler "Ty" Barlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 29, 2023

Very professional with great people there in service - would highly recommend Byers for all your needs More

by sullivangeri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pam Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tara Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 30, 2023 -

Byers Toyota responded

Thank you for your kind words about Byers Toyota, we really appreciate it! We strive to provide every customer with excellent service and it's great to hear that you had a good experience when you visited us. We're happy to know that you would highly recommend us to others and we look forward to serving you again in the future. Thank you for your support!

August 29, 2023

Very kind, competent, efficient personnel. Staff did everything promised and did it well. I received paperwork detailing the work that was done. Car is operating smoothly. So happy with the en More

by SKYELL003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 30, 2023 -

Byers Toyota responded

From all of us at Byers Toyota, we thank you for taking the time to provide your kind and positive feedback! It is very encouraging to hear that you had a pleasant and seamless experience. We uphold ourselves to the highest standards of excellent customer service, so it's great to know that our team was able to deliver and meet your expectations. We are truly delighted to have earned your recommendation - as this is the best form of compliment any business can receive. Thanks again for trusting us with your vehicle needs, we look forward to seeing you again soon!

August 24, 2023

Everyone seems to work together effortlessly as a team. It’s like a fine tune engine. I encourage my family and friends to take their cars there. Thank you More

by Reza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pam Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tara Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 29, 2023 -

Byers Toyota responded

Thank you for your kind words and 9 years of loyalty, it means a great deal to all of us here at Byers Toyota! We highly value the trust our customers show in us and are dedicated to providing exceptional service by working together as one team. We’re so glad you get the same feeling from your visits with us. Your endorsement of our business to family and friends is invaluable and we truly appreciate your recommendation. Thank you again for taking the time to share your positive experience with us- we look forward to many more years of fantastic service!

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