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Byers Toyota

Delaware, OH

Overview
Employees
Reviews
Vehicles
4.6
2,357 Reviews
Byers Toyota is proud to serve all of your new and pre-owned vehicle needs! Byers Toyota is a proud member of the Byers Auto Group which has been serving central Ohio since 1897! We invite you to visit us in person, or online at byerstoyota.com! At Byers Toyota, it's our mission to provide high-quality and affordable cars, truck and SUVs to drivers throughout Delaware, Columbus and all of Central Ohio. We always go the Xtra Mile to ensure the complete satisfaction of our customers. You'll certainly enjoy the confidence that comes with a buying a car from a name you can trust! After all, that's how we've stayed in business as a family-owned and operated dealership for over 100 years! We also realize that shopping for your next car can be a stressful and time-consuming process, but we provide a pressure-free shopping experience that's unrivaled by dealerships throughout the Columbus, OH area!
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1599 Columbus Pike

Delaware, OH

43015

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Showing 2,357 reviews

August 24, 2023

Byers Toyota is a exceptional place to get your car service and purchase...all the employees are friendly and helpful... More

by Powell.hugh23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tara Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2023 -

Byers Toyota responded

Thank you for your wonderful review of Byers Toyota! We are glad to hear you had positive experiences with our team. At Byers Toyota, we strive to maintain a customer experience that is attentive, respectful, and thoughtful to everyone who visits us. We especially appreciate it when customers like yourself take the time to share their experiences with others! We hope you will continue selecting us in the future and please let us know if there is anything else we can do for you. Thanks again for your kind words - have a great day!

August 23, 2023

I’ve always had prompt service when I take my vehicle in for service. They’ve helped me many times to figure out my gadgets on my car too! More

by DENYSKJONES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pam Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tara Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 23, 2023 -

Byers Toyota responded

Thank you for the 5-star review, we appreciate you taking the time to share your experience. We're delighted to hear that our customer service team was able to promptly help you with servicing your vehicle, as well as guiding you along with the gadgets inside. It's great to know that we have been able to provide you with appropriate and helpful support every time and we are thankful for your being a loyal customer of Byers Toyota! If there is anything else that we can do for you in the future, please feel free to reach out. Thank you again!

August 23, 2023

Good service and good people. I'll always return for service. Prompt to get you in and very polite. More

by mike.jones285
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tara Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 24, 2023 -

Byers Toyota responded

Thank you for your kind words, Mike. It's wonderful to hear that you had such a positive experience at Byers Toyota! We strive to be prompt and courteous during every customer visit, so we're delighted that we met your expectations. We're grateful for your business and it would be our pleasure if you chose to return for service in the future. Thanks again for choosing Byers Toyota and have a great day!

August 23, 2023

Dealer found problem and fixed under warranty. Unfortunately a dealer car or free rental was not provided and it took longer than expected. Scott was especially helpful. I felt confident in dea More

by CDAVIES007
Recommend Dealer
Yes
Employees Worked With
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott
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Aug 24, 2023 -

Byers Toyota responded

Thank you for taking the time to share your experience at Byers Toyota, we appreciate hearing what our customers have to say. We are pleased you were able to discover and repair the problem under warranty and glad Scott was able to provide helpful assistance. We apologize that we weren't able to offer a dealer car or free rental and regret that the repair took longer than expected. Rest assured that we take customer feedback seriously and use it to continually improve our services. Thank you for the kind words regarding Scott - that means a lot! Thank you for being a loyal customer of Byers Toyota, we look forward to seeing you again soon.

August 23, 2023

The service was professional and timely. They happily took care of my concerns promptly. Only negative was not putting seat back to original position. More

by kmcinohio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I'm not sure?
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Aug 24, 2023 -

Byers Toyota responded

Thank you for taking the time to leave a review about your experience with Byers Toyota. We are very pleased to see that overall, you found our service to be professional and timely. We strive to always put our customers first and make sure any service needs or concerns are addressed promptly and effectively. We have noted your comment regarding resetting your seat setting back to its original position and apologize that was not done during your visit. We will certainly take this feedback into account moving forward and ensure all returning vehicles are reconfigured as they were upon arrival. Thanks again for visiting Byers Toyota - we hope to serve you again in the future!

August 22, 2023

They are very friendly and don’t push you to have things done that are not necessary. More

by SJSmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 23, 2023 -

Byers Toyota responded

Thank you for taking the time to write such a wonderful review of Byers Toyota, we really appreciate your kind words. Here at Byers Toyota, our commitment is to provide exemplary service and build lifelong relationships with each of our customers-- it's so gratifying to hear of our team fulfilling this promise. We also understand that being able to trust your dealership is key when making those purchasing decisions, and we are pleased to see that you had a positive experience with us. We look forward to continuing to serve you and your family in the years ahead.

August 21, 2023

Great service . Took car of my vehicles needs in a timely manner. Thank you and will definitely recommend to family and friends. More

by mrrsmith2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tara Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 21, 2023 -

Byers Toyota responded

Thank you for choosing Byers Toyota for your car needs and for taking the time to leave us a five-star review! We are delighted to have received such positive feedback from you and we are honored that you will be recommending us to your friends and family. At Byers Toyota, we always want to ensure that our customers receive friendly, efficient service in a timely manner. We take pride in our work and enjoyed being able to serve you. Please let us know if there is anything else we can do for you or if your vehicle needs further services in the future. We appreciate your business and look forward to having you as a customer again soon!

August 20, 2023

Tara went out of her way to make sure that my truck was fixed. Originally, only one side of the cams were leaking, When I dropped the truck off, she had the mechanics do a check and found the other side wa More

by Regina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tara Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : My shuttle driver (forget her name) was great. We carried on a lively conversation to my house. She gave me some good information to use when I purchase my next car.
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Aug 21, 2023 -

Byers Toyota responded

Thank you for your kind words and recommendation of Byers Toyota, Regina. We appreciate hearing that you found our services to be exceptional! We are pleased that Tara is ensuring quick and speedy repairs while also helping you save money with a coupon - she is certainly living up to the high level of care we strive to provide every customer. We take great pride in delivering top- quality service and we are glad that your experience was satisfactory. Thank you for choosing us and we look forward to seeing you back in the future!

August 20, 2023

Easy to deal with. Straightforward process. Troy was very good about explaining the features of the car. More

by jlapplegarth
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Troy Snyder
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 21, 2023 -

Byers Toyota responded

Thank you for choosing Byers Toyota for your vehicle purchase! We are so pleased to hear that Troy provided excellent customer service and took the time to explain the features of your car. Your 5-star rating means a lot to us, given that customer satisfaction is our highest priority. We hope that your new Toyota brings you and your family many miles of happy driving and thank you again for being our customer. Please don't hesitate to reach out if there is anything else we can do for you.

August 20, 2023

Didn’t communicate I needed a headlight. One was put when I took care for tire rotation. When I left, they were both b not working. I contacted the service dept three days ago as to date hav More

by LADYHEART36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tara Farmer
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 21, 2023 -

Byers Toyota responded

We apologize for this unfortunate experience with Byers Toyota. We take pride in providing excellent service to our customers, so it's disheartening to hear that your needs weren’t met. We value communication as an integral part of our service and, more importantly, the safety of our customers. We'd like to ensure your satisfaction by addressing the issues with your vehicle headlight. Please email Pam Bishop at pbishop@byersauto.com or call us at (740) 414-4216. Thank you for bringing this issue to our attention.

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