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Byers Toyota

Delaware, OH

Overview
Employees
Reviews
Vehicles
4.6
2,389 Reviews
Byers Toyota is proud to serve all of your new and pre-owned vehicle needs! Byers Toyota is a proud member of the Byers Auto Group which has been serving central Ohio since 1897! We invite you to visit us in person, or online at byerstoyota.com! At Byers Toyota, it's our mission to provide high-quality and affordable cars, truck and SUVs to drivers throughout Delaware, Columbus and all of Central Ohio. We always go the Xtra Mile to ensure the complete satisfaction of our customers. You'll certainly enjoy the confidence that comes with a buying a car from a name you can trust! After all, that's how we've stayed in business as a family-owned and operated dealership for over 100 years! We also realize that shopping for your next car can be a stressful and time-consuming process, but we provide a pressure-free shopping experience that's unrivaled by dealerships throughout the Columbus, OH area!
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1599 Columbus Pike

Delaware, OH

43015

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Showing 2,389 reviews

September 24, 2023

Bait and switch scam! Never go back. Poor customer relations! They need to be investigated by the attorney general! More

by DDenti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pam Bishop
1.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Lewis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tara Farmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gynnae Britton
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 25, 2023 -

Byers Toyota responded

Thank you for your review and feedback about Byers Toyota. We are sorry to hear that you had a negative experience with our dealership. Our customer relations is always our top priority and we aim to provide all customers with satisfactory service when they visit us. We appreciate your bringing this to our attention as we take any feedback seriously. We will look into what happened so that we can address the issue and make sure our customers have a satisfactory experience in the future. If there is anything else we can do to make it up to you, please let us know.

September 23, 2023

I have the best running 2001 Avalon on the road—has to have something to do with excellent service all these years! More

by carber5200
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tara Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 25, 2023 -

Byers Toyota responded

Hey there, thank you for the incredible five star review and for being a loyal customer at Byers Toyota since 2001! We love hearing that our quality service has enabled you to keep your Avalon running smoothly all these years. It is incredibly gratifying to know that we are able to provide excellent customer service and support you with all your automotive needs. We look forward to helping you maintain the reliability and performance of your Avalon in the years to come. Thank you again for your feedback; it means a lot to us.

September 23, 2023

Very helpful, efficient, professional service. Makes it as convenient as possible for the customer. I will be back! More

by Carol S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 25, 2023 -

Byers Toyota responded

Thank you for your 5-star review of Byers Toyota, and for being such a loyal customer! We strive to provide quick, efficient, and professional service that is tailored to the needs of our customers. It is so wonderful to hear that your experience reflected that. We look forward to seeing you again soon. Have a great day!

September 23, 2023

Awesome as always! They go above and beyond to make me feel comfortable and I trust them with my 10 year old car! More

by VFRAYER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Chadwick
Tyler "Ty" Barlow
Matt Moloney
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Sep 25, 2023 -

Byers Toyota responded

Thank you so much for your review of Byers Toyota. We are so glad to hear that we have been able to provide you with a positive and trustworthy car service experience! Our team is dedicated to providing the highest quality service to our customers and it seems that commitment has shone through in your visit. We would love to continue providing you with our services, so please do not hesitate to reach out if there is ever anything else that we can do for you! Thank you again for taking the time to share your feedback.

September 20, 2023

Fast, friendly, and knowledgeable! Always feel like a VIP when getting my vehicle serviced! 10/10! More

by janelleshelby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pam Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tara Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 20, 2023 -

Byers Toyota responded

Thank you for your kind words about Byers Toyota! We are grateful for your loyalty and always strive to make our customers feel like VIPs. It is so encouraging to hear that we have exceeded your expectations of customer service and it makes us more motivated than ever to continue providing outstanding service. Our team is delighted to receive this feedback from you, thank you for taking the time!

September 20, 2023

Always ready for the customer at arrival, friendly and repairs finished promptly. Drive past another Toyota dealer to get to Byers More

by JCLAWSON1520
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pam Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 22, 2023 -

Byers Toyota responded

Thank you so much for taking the time to leave us a review! We're thrilled to hear that your experience was positive and that you are willing to drive past other dealerships to reach our location. Our team prides themselves on helpful customer service and prompt repairs, so we're glad that aspect of our business made your visit successful. We look forward to seeing you back at Byers soon!

September 20, 2023

10k Toyota care. Calls for rotation, oil/oil filter change and cabin air filter change . Said car was ready and gave paperwork. Multiple point inspection said cabi More

by chadcazan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
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Sep 22, 2023 -

Byers Toyota responded

Thank you for taking the time to review your experience with Byers Toyota, we appreciate it. We always strive to provide our customers with excellent service and great value. I'm sorry to hear that there were mistakes during your 10k Toyota care appointment and also when they scratched up your wheels. I understand how these issues would make a difference in the quality of service that you received from us. Our team is always looking for ways to improve, so I've passed along your feedback and we will take steps to provide better customer experience services. Please do not hesitate to reach out if there is anything else we can do for you - our customer's satisfaction is the first priority at Byers Toyota.

September 20, 2023

Quick, friendly, easy. Free coffee as your wanting. On schedule with my appointment. Can't ask for more. More

by joel_twaddle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pam Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tara Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 22, 2023 -

Byers Toyota responded

Thank you so much for this wonderful review, Joel! We are glad to know that your experience was quick, friendly, easy and even included a cup of coffee from our waiting room! Good service is our top priority and we are delighted to hear that we achieved it. We look forward to welcoming you back again soon and being a part of all your vehicle needs. Have an excellent week!

September 18, 2023

Quick service with a clear understanding of what was needed and what was completed. Thank you! More

by Mimi.j
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tara Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 20, 2023 -

Byers Toyota responded

Thank you for taking the time to share your positive experience with us. We're delighted to hear that you received service that was fast and thorough. Our team takes pride in understanding the needs of each customer and is dedicated to providing quality work. We're glad we could make your visit with us a positive one. We look forward to serving your automotive needs in the future, and thank you again for your patronage!

September 17, 2023

Byers is the place to buy cars. Toyota sales and service are the best. Ty Barlow (was) one of the best sales. Gynnae Britton is one of the best service advisor, Always thinking what More

by jmmcquown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 18, 2023 -

Byers Toyota responded

Hi, thank you for choosing Byers Toyota to help with your vehicle needs! We appreciate your business and are thankful for your review.

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