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Byers Toyota

Delaware, OH

Overview
Employees
Reviews
Vehicles
4.6
2,356 Reviews
Byers Toyota is proud to serve all of your new and pre-owned vehicle needs! Byers Toyota is a proud member of the Byers Auto Group which has been serving central Ohio since 1897! We invite you to visit us in person, or online at byerstoyota.com! At Byers Toyota, it's our mission to provide high-quality and affordable cars, truck and SUVs to drivers throughout Delaware, Columbus and all of Central Ohio. We always go the Xtra Mile to ensure the complete satisfaction of our customers. You'll certainly enjoy the confidence that comes with a buying a car from a name you can trust! After all, that's how we've stayed in business as a family-owned and operated dealership for over 100 years! We also realize that shopping for your next car can be a stressful and time-consuming process, but we provide a pressure-free shopping experience that's unrivaled by dealerships throughout the Columbus, OH area!
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1599 Columbus Pike

Delaware, OH

43015

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Showing 2,356 reviews

October 02, 2023

People are professional, courteous. Troy was very helpful and took the time to walk me through the contract for the lease. He also made me feel comfortable through the whole ordeal the More

by cindy.wakefield
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Troy Snyder
4.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Chadwick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2023 -

Byers Toyota responded

Thank you so much for your 5-star review and for choosing Byers Toyota! We are thrilled to hear that our team provided you with great service. It is especially heartwarming to hear that Troy and the finance gentleman made you feel welcome and comfortable throughout your visit. Our staff works hard to ensure that each customer has a delightful experience, and we appreciate it when guests like yourself take the time to recognize their efforts. We hope to serve you again in the future!

September 30, 2023

Scheduled with no problem. Got my issues resolved as expected. Thanks to Chelsie, Michele and Jameson. More

by Ric Storts
Recommend Dealer
Yes
Employees Worked With
Chelsie
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Oct 02, 2023 -

Byers Toyota responded

Thank you so much for your kind words about Byers Toyota and our amazing staff, Chelsie, Michele and Jameson! We appreciate your taking the time to review us. We are proud of our customer-focused approach here at Byers Toyota to helping resolve any issues or concerns you might have. We value feedback from each and every one of our customers and are delighted to know our team members excelled in providing you with excellent service. Our goal is always to ensure that all of our customers have the best possible experience with us when they come through our doors, so please don’t hesitate to contact us again if you need any more help. Thank you for choosing Byers Toyota!

September 30, 2023

Tara always provides excellent service with a smile. I would not hesitate to recommend her or the service department. More

by Pollylmorgan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tara Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2023 -

Byers Toyota responded

Thank you for taking the time to review your experience at Byers Toyota! We are so glad to hear that Tara provided you with excellent service and a positive attitude. Our team always strives to go above and beyond for our customers, and we are so pleased to learn that she did just that! We will ensure your kind words get passed down to her - she will be delighted. We take pride in providing incredible customer service here at Byers Toyota and appreciate knowing that we achieved it in your case. If there is anything else we can help you with, please do not hesitate to reach out. Thanks again for choosing us as your dealership of choice!

September 27, 2023

Great customer service. Love Byers Toyota sales and service. Wonderful job team. I’ll be back. More

by s.mays9176
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawna Mays
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pam Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chaphan Cramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler "Ty" Barlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 28, 2023 -

Byers Toyota responded

Thank you for taking the time to review Byers Toyota, we appreciate your kind words! It's wonderful to hear that our customer service team exceeded your expectations - we value our customers and strive to provide excellent service with each visit. We look forward to seeing you again soon!

September 27, 2023

The dealership did very well, communicating and keeping me in informed of what was going on. More

by stg0812
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 28, 2023 -

Byers Toyota responded

We appreciate you taking the time to give us a 5-star review and we really value your feedback. We strive to be timely, communicative, and friendly each and every day while providing exceptional customer service that our guests can trust. It's great to hear that we hit all these marks during your visit with us! Thank you for choosing Byers Toyota and for your loyalty - it is much appreciated!

September 26, 2023

Sales, pushy and not very willing to work with customer. Service, pushing additional unnecessary items. More

by moresense1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tara Farmer
3.0
This rating includes all reviews, with more weight given to recent reviews.
Gynnae Britton
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 28, 2023 -

Byers Toyota responded

Thank you for taking the time to review Byers Toyota, we value your feedback. We are sorry to hear that you weren't completely satisfied with our sales and service departments. Our goal is always to provide customers with a positive experience and ensure that they are fully satisfied with any services performed on their vehicle. We apologize if we didn't meet your expectations in this regard. Our customer service team is committed to giving customers the best possible service - in some instances additional repairs or services may be suggested as preventative measures prior to safety issues arising. I am sorry if this caused any confusion and we are looking into how our staff can better inform customers of recommended services and not make them feel pressure to have these performed. We take all reviews seriously here at Byers Toyota, and thank you again for providing us with your valuable perspective.

September 24, 2023

The personnel are polite and courteous. They completed the work in less time than expected. More

by dstrohminger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tara Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 25, 2023 -

Byers Toyota responded

Thank you for your glowing review of Byers Toyota and our personnel! We strive to provide fast, courteous service to all of our customers, so it's gratifying to hear that we hit the mark in that regard. We pride ourselves on providing excellent customer service and getting services completed quickly –– both are essential ingredients for customer satisfaction. I'm delighted that we succeeded in that regard and served you well. We look forward to serving you again should you need service on your vehicle or looking for a new car down the line.

September 24, 2023

Bait and switch scam! Never go back. Poor customer relations! They need to be investigated by the attorney general! More

by DDenti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pam Bishop
1.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Lewis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tara Farmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gynnae Britton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 25, 2023 -

Byers Toyota responded

Thank you for your review and feedback about Byers Toyota. We are sorry to hear that you had a negative experience with our dealership. Our customer relations is always our top priority and we aim to provide all customers with satisfactory service when they visit us. We appreciate your bringing this to our attention as we take any feedback seriously. We will look into what happened so that we can address the issue and make sure our customers have a satisfactory experience in the future. If there is anything else we can do to make it up to you, please let us know.

September 23, 2023

I have the best running 2001 Avalon on the road—has to have something to do with excellent service all these years! More

by carber5200
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tara Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 25, 2023 -

Byers Toyota responded

Hey there, thank you for the incredible five star review and for being a loyal customer at Byers Toyota since 2001! We love hearing that our quality service has enabled you to keep your Avalon running smoothly all these years. It is incredibly gratifying to know that we are able to provide excellent customer service and support you with all your automotive needs. We look forward to helping you maintain the reliability and performance of your Avalon in the years to come. Thank you again for your feedback; it means a lot to us.

September 23, 2023

Very helpful, efficient, professional service. Makes it as convenient as possible for the customer. I will be back! More

by Carol S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 25, 2023 -

Byers Toyota responded

Thank you for your 5-star review of Byers Toyota, and for being such a loyal customer! We strive to provide quick, efficient, and professional service that is tailored to the needs of our customers. It is so wonderful to hear that your experience reflected that. We look forward to seeing you again soon. Have a great day!

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