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Byers Toyota

Delaware, OH

Overview
Employees
Reviews
Vehicles
4.6
2,388 Reviews
Byers Toyota is proud to serve all of your new and pre-owned vehicle needs! Byers Toyota is a proud member of the Byers Auto Group which has been serving central Ohio since 1897! We invite you to visit us in person, or online at byerstoyota.com! At Byers Toyota, it's our mission to provide high-quality and affordable cars, truck and SUVs to drivers throughout Delaware, Columbus and all of Central Ohio. We always go the Xtra Mile to ensure the complete satisfaction of our customers. You'll certainly enjoy the confidence that comes with a buying a car from a name you can trust! After all, that's how we've stayed in business as a family-owned and operated dealership for over 100 years! We also realize that shopping for your next car can be a stressful and time-consuming process, but we provide a pressure-free shopping experience that's unrivaled by dealerships throughout the Columbus, OH area!
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1599 Columbus Pike

Delaware, OH

43015

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Showing 2,388 reviews

January 21, 2024

Always polite, helpful. Asks questions to make sure my needs are met. Offers pre-scheduling options for future needs. More

by agarrison999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tara Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler "Ty" Barlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 22, 2024 -

Byers Toyota responded

Thank you for your kind words and 5-star review! At Byers Toyota, our goal is to always provide polite and helpful service, ensuring that all of our customers' needs are met. We're glad to hear that our pre-scheduling options have been beneficial for you and we look forward to continuing to provide top-notch service in the future. See you soon!

January 20, 2024

The Service Department is the reason that I will purchase my next car at Byers. More

by RDHUDDLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tara Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 24, 2024 -

Byers Toyota responded

Thank you for your kind words regarding our Service Department at Byers Toyota! We take great pride in providing top-notch service to all of our customers and we're thrilled to hear that it has had such a positive impact on your experience with us. We look forward to helping you with any future car purchases and servicing needs. Thank you for choosing Byers Toyota!

January 19, 2024

To expensive for the tire rotation. Refused to wash my car, said it was too cold outside. Afterwards I drove down the block to BlueSky that was very busy even though it was too cold?? More

by carsue60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gynnae Britton
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 22, 2024 -

Byers Toyota responded

Thank you for taking the time to share your recent experience at Byers Toyota with us. We are disappointed to hear that we did not meet your expectations during your visit. We apologize for any misunderstandings about our pricing and for not being able to wash your car due to weather conditions. Our team always strives to provide excellent service and friendly, professional assistance, so it is disheartening to hear that this was not reflected in your experience. Thank you again for choosing Byers Toyota and we hope to have the opportunity to make things right for you in the future.

January 18, 2024

Extremely positive. I come here every six months to make sure I can safely drive 700 miles. Always helpful and informative. More

by EIRINDONOVAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pam Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tara Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : everyone!!!!
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Jan 18, 2024 -

Byers Toyota responded

Thank you for taking the time to leave a review, we are so glad to hear about your positive experience at Byers Toyota. The safety of our customers is always our top priority and it's great to know that we have been able to provide helpful and informative service during your visits every six months. We appreciate your loyalty and look forward to seeing you again in the future! Thank you for choosing Byers Toyota.

January 18, 2024

Clean, friendly environment nice ambiance. Knowledgeable staff. They always have an answer or a solution. More

by lisettzavarce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pam Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tara Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2024 -

Byers Toyota responded

Thank you for taking the time to leave a review, we truly appreciate your feedback! It's always our goal to provide a clean and welcoming environment for our customers, so we're happy to hear that was your experience. And we agree - our staff is incredibly knowledgeable and always ready to assist with any questions or issues. We look forward to welcoming you back to Byers Toyota in the future!

January 17, 2024

Fast an quick, very friendly and explained everything about the car so I knew Where everything was. More

by nielsenkandice
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Troy Snyder
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2024 -

Byers Toyota responded

Thank you for taking the time to leave a review about your experience at Byers Toyota! We're so glad to hear that our staff was able to provide you with excellent and thorough service during your visit. It's great to know that they were able to make you feel comfortable and knowledgeable about your new car. Thank you for choosing us, we appreciate your business!

January 17, 2024

I love coming to this shop. I trust them and fee my vehicle is in great hands! More

by heidi.lynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pam Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tara Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2024 -

Byers Toyota responded

Thank you so much for your kind words and trust in our dealership! We strive to provide the best service possible, and it means a lot to us that you feel your vehicle is in great hands here at Byers Toyota. We look forward to seeing you at your next visit!

January 17, 2024

Best dealer around! Service department is the absolute best, hands down. Very friendly, timely, and considerate of customers. More

by jlewis113
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pam Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tara Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2024 -

Byers Toyota responded

Thank you for sharing your positive experience at Byers Toyota! Our service department works hard to provide friendly and timely service to all of our customers, and I am delighted to hear that we have succeeded in making your visit a pleasant one. We hope to continue being your choice for all of your automotive needs. Thank you for your support!

January 17, 2024

Fully broke my seat and are being totally unhelpful now. I get the part is on back order but the vehicle is unusable for any more than one person. Never buying anything from Byers or Toyota ever again More

by broomer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tara Farmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2024 -

Byers Toyota responded

We appreciate your feedback and apologize for any inconvenience you've experienced. However, upon investigation, we found that the seat issue existed before you brought the vehicle to us. We are committed to fixing it under warranty, but unfortunately, the required parts are on backorder. We understand the frustration and sincerely apologize for the delay. Please bear with us as we work to resolve this matter and appreciate your patience. If you have any concerns, feel free to reach out to us directly for further assistance. Thank you for your understanding.

January 17, 2024

Very professional. They set your expectations up front and consistently meet those expectand superior everything runs very smoothly and without any issues. More

by welch3587
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2024 -

Byers Toyota responded

Thank you for the 5-star review! We are thrilled to hear that our professionalism and clear expectations have contributed to a smooth and superior experience at Byers Toyota. We appreciate your support and look forward to continuing to serve you in the future.

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