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Byers Toyota

Delaware, OH

Overview
Employees
Reviews
Vehicles
4.6
2,356 Reviews
Byers Toyota is proud to serve all of your new and pre-owned vehicle needs! Byers Toyota is a proud member of the Byers Auto Group which has been serving central Ohio since 1897! We invite you to visit us in person, or online at byerstoyota.com! At Byers Toyota, it's our mission to provide high-quality and affordable cars, truck and SUVs to drivers throughout Delaware, Columbus and all of Central Ohio. We always go the Xtra Mile to ensure the complete satisfaction of our customers. You'll certainly enjoy the confidence that comes with a buying a car from a name you can trust! After all, that's how we've stayed in business as a family-owned and operated dealership for over 100 years! We also realize that shopping for your next car can be a stressful and time-consuming process, but we provide a pressure-free shopping experience that's unrivaled by dealerships throughout the Columbus, OH area!
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1599 Columbus Pike

Delaware, OH

43015

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Showing 2,356 reviews

December 30, 2023

The people I. The service center I’ve dealt with are very professional. My problem is with the second key I was not given at time of purchase. I would still not ha More

by pwest7603
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I think her name was Chelsie.
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Jan 03, 2024 -

Byers Toyota responded

Hello, we strive to provide excellent service to all of our customers and I am sorry that we did not meet your expectations. Thank you for your feedback regarding the second key, I apologize for any inconvenience this may have caused. We will address this issue with our team and work towards improving our communication and customer follow-up process. Please don't hesitate to reach out if there is anything else we can assist you with. Thank you for choosing Byers Toyota.

December 26, 2023

Adam made sale very easy. Bought sight unseen, Adam sent great pics, perfect communication and follow up was quick and easy! Would definitely buy from again! More

by ap6
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Rickard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 26, 2023 -

Byers Toyota responded

Thank you for your glowing review! We are so happy to hear that Adam was able to make your car buying experience seamless and stress-free. We pride ourselves on providing exceptional customer service and will be sure to pass along your kind words to Adam. We look forward to the opportunity to serve you again in the future. Enjoy your new Toyota!

December 24, 2023

First of all, they have not ordered the right car for me and they didn’t know what features Toyota RAV4 XLE Hybrid has. I have ti research on my own and find out the existing features. I wish they knew bett More

by swarnas1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Troy Snyder
4.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Price
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Calvin Veasley
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Dec 27, 2023 -

Byers Toyota responded

Thank you for taking the time to share your experience with us. We're sorry to hear that you did not have a great experience with our service and finance teams. We strive to provide quality customer service and will take your feedback into consideration as we continue to improve our processes. In regards to the car features, we apologize if there was any miscommunication or misunderstanding on our part. If there are any issues with your check, please reach out to us directly so we can address it promptly. We would be happy to speak with you further about the concerns you have with your new Toyota RAV4 and work towards finding a satisfactory resolution. We appreciate your honest feedback and value you as a customer.

December 16, 2023

Always on time and reliable dealer. Best in the central Ohio area. Great for service. More

by dickey85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 21, 2023 -

Byers Toyota responded

Thank you for your glowing review! We here at Byers Toyota strive to be the best in the Central Ohio area and it is always satisfying to hear when we have been able to serve you satisfactorily. We are glad to hear that we exceeded your expectations with our service. Please don't hesitate to reach out if there is anything more we can do for you next time you visit. Thank you again for your business and your kind review!

December 12, 2023

I noticed my center cap missing two days after service. And called them Monday to notify them. More

by smoree
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony was my advisor.
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Dec 21, 2023 -

Byers Toyota responded

Thank you for bringing this issue to our attention. We take these matters very seriously and offer sincere apologies for this concerning experience. Please do not hesitate to contact us if you have any further questions or concerns. Our team is here to ensure that your vehicle leaves in the same condition as it arrived and values your feedback. We thank you for choosing Byers Toyota and hope to welcome you back soon.

December 11, 2023

We worked with Shayne at Byers to secure purchase of 2008 Toyota Yaris. He was so helpful and courteous. If you are looking at a used vehicle Shayne and Byers will take care of you! More

by caro
Recommend Dealer
Yes
Employees Worked With
Shayne Becker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Speck
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Dec 20, 2023 -

Byers Toyota responded

Thank you for your kind words, Shayne is delighted to hear he was able to meet your expectations! We are thrilled that you chose Byers Toyota in your search for a used vehicle. Your satisfaction greatly contributes to our goal of providing excellence to all of our customers. We are glad we could assist you while on your car shopping journey. We look forward to seeing you again when its time for your next oil change or service appointment. Thank you again and have a great day!

December 09, 2023

Calvin and his manager jeff were amazing. I was about an hour away frim the dealer. All the negotiation was done online and over the phone. All we had to do is show up, quick test drive and s More

by stollw70
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler "Ty" Barlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad, Calvin Veasley
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Dec 20, 2023 -

Byers Toyota responded

Thank you so much for your kind words and five star review! We are delighted to hear that Calvin and Jeff were able to make your car buying experience efficient and stress free - that's our goal at Byers Toyota! It means a lot to us that you will come back to us in the future. We also appreciate you mentioning Ty from finance who we know is always a total pro. At Byers Toyota, we think of our customers like family - and just like any good family member, it makes us all so happy when we see one of our own having a great time. Thank you again for sharing your positive experience – we look forward to helping with all your automotive needs in the future.

December 08, 2023

This was a very complex and detailed problem. The dash had to come out. The mechanic assigned to job did an excellent job and cleaned up after the correction was made. Everything worked perfect. More

by JKHOFFMAN28654
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tara Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ernest Meier was the Tech assigned to the job.
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Dec 20, 2023 -

Byers Toyota responded

Thank you so much for taking the time to review your experience at Byers Toyota! We appreciate your recognition of our team's meticulous work on complex issues like you faced. It is invaluable feedback that we can use to elevate service and customer satisfaction levels. Our dedicated team works hard to provide excellent quality service - it is great to hear that our hard work was appreciated. We wish you many enjoyable years with your vehicle and if there is anything else we can do for you, please let us know! We look forward to welcoming you back for your next visit.

December 07, 2023

I returned Vicky’s call to set up my service and never received a call back. I had to call a few times to get ahold of her. Once I got my car in and waited for an hour and forty-five minutes I went ba More

by detfoley
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler "Ty" Barlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Calvin Veasley
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Dec 20, 2023 -

Byers Toyota responded

Thank you for taking the time to review Byers Toyota, we apologize that your experience was not satisfactory. Your feedback is important to us and we strive to provide excellent service for all of our customers. We apologize that you were disappointed with Vicky's level of customer service and waited for 45 minutes without any updates about your car. We appreciate your patience and are sorry for the inconvenience. At Byers Toyota, we value every customer and want to make sure all are getting the best services possible. We are actively working towards improved communication standards and hope to provide a better overall experience in the future. Thank you again for reaching out with this valuable feedback.

December 06, 2023

The work quality is slipping. Communication is poor. Too many negative coincidences occurring that lead me to believe the dealership is creating service problems to generate more More

by apschesang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chelsie
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Dec 20, 2023 -

Byers Toyota responded

Thank you for letting us know about your experience at Byers Toyota. It's not our intent to create additional repair work to generate more business, and I'm sorry that's how it felt for you. We value customer loyalty and want everyone who chooses our dealership to receive the best service possible. We are currently examining the communication between our technicians, advisors, and customers to ensure all expectations are being met and any potential issues or misunderstandings can be quickly addressed. I hope that if you give us the chance, we can show you the quality of care and repairs we strive to provide every day. Thank you for taking the time to leave your thoughtful review!

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