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Byers Toyota

Delaware, OH

4.6
2,356 Reviews
Byers Toyota is proud to serve all of your new and pre-owned vehicle needs! Byers Toyota is a proud member of the Byers Auto Group which has been serving central Ohio since 1897! We invite you to visit us in person, or online at byerstoyota.com! At Byers Toyota, it's our mission to provide high-quality and affordable cars, truck and SUVs to drivers throughout Delaware, Columbus and all of Central Ohio. We always go the Xtra Mile to ensure the complete satisfaction of our customers. You'll certainly enjoy the confidence that comes with a buying a car from a name you can trust! After all, that's how we've stayed in business as a family-owned and operated dealership for over 100 years! We also realize that shopping for your next car can be a stressful and time-consuming process, but we provide a pressure-free shopping experience that's unrivaled by dealerships throughout the Columbus, OH area!
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1599 Columbus Pike

Delaware, OH

43015

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Showing 2,356 reviews

January 17, 2024

My dealer went out of his way to get me the exact 4Runner I was looking for More

by Jefds12345
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pam Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tara Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2024 -

Byers Toyota responded

We're thrilled to hear that your experience at Byers Toyota was a positive one! Our team strives to go above and beyond to find our customers their dream vehicles. We appreciate your recognition of our efforts and hope you are enjoying your new 4Runner. Thank you for choosing Byers Toyota!

January 17, 2024

Friendly and knowledgeable, they seem to really care about their customers. They do need to make sure the popcorn is ready when I come in More

by CBIDKA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tara Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2024 -

Byers Toyota responded

Thank you for taking the time to share your experience with us. It's wonderful to hear that our team was able to provide friendly and knowledgeable service to you during your visit. We truly value our customers and want them to feel cared for. Thank you for choosing Byers Toyota.

January 17, 2024

Last time I was in for service the maintenance required warning was not reset,I had to return to the dealership to get it reset. More

by graublg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tara Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2024 -

Byers Toyota responded

Thank you for taking the time to leave a review about your recent visit to our service center. We apologize for any inconvenience you experienced with the maintenance warning and having to make an additional trip. Our team is committed to providing top-notch service and we will use your feedback to improve our processes and ensure this does not happen again. Thank you for choosing Byers Toyota and we look forward to serving you in the future!

January 17, 2024

I have been a valued customer for over 20 years. Loved it until last couple visits. I was given a defective motor for my car and told it was new.one year later it needed a new part but because the w More

by Timmy777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Too small to see
Jan 18, 2024 -

Byers Toyota responded

Thank you for being a loyal customer for over 20 years and for taking the time to share your feedback with us. We're disappointed to hear about your recent experience at our dealership, as providing quality service is extremely important to us. Our intention is never to disappoint our customers and we apologize if that was the case. I understand your frustration with the motor not lasting longer than one year and I would like to offer my sincerest apologies for any inconvenience this may have caused you. I have passed your concerns along to our team and we will look into this matter further. If there's anything we can do to regain your trust and business, please let us know. We value you as a customer and hope to have the opportunity to serve you better in the future.

January 17, 2024

Worst service center I’ve been to in my life. I will not recommend to anyone and will do everything I can to steer people away unless contacted. I called to request an inspection on my Tacoma due More

by j_finks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Hedges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2024 -

Byers Toyota responded

Thank you for sharing your concerns, and we're truly sorry to hear about the challenges you've encountered. First and foremost, we apologize for any miscommunication regarding the towing and rental car services. Regarding the diagnosis of your vehicle, we want to clarify that our Service Technician conducted a thorough inspection and identified clear signs of rodent damage to the wiring harness. We apologize if there was any confusion during the explanation of the diagnosis. Our primary goal is to provide transparent and accurate information to our customers. We understand that vehicle issues can be frustrating, and we regret any inconvenience you've experienced. If you have any further questions or concerns, please do not hesitate to contact us directly.

January 17, 2024

Very awesome, attentive and friendly. Waiting area was very clean and well maintained. Service was completed in a timely fashion. More

by jimshafley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Snyder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Rickard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2024 -

Byers Toyota responded

Thank you for your kind words about our dealership! We strive to provide excellent service in a clean and welcoming environment, so I'm delighted that was your experience. We are thankful for your patronage and hope to see you again soon at Byers Toyota. Thanks again!

January 17, 2024

Everything went great. Everything was fine. Everything was good. Need more room for waiting. thank you More

by Kimball1sg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2024 -

Byers Toyota responded

Thank you for choosing Byers Toyota, we are thrilled to hear that your visit was great and everything went smoothly. Thank you for your feedback regarding our waiting space, we will take it into consideration as we strive to improve our services for our valued customers. We appreciate your business and look forward to serving you again in the future. Thank you again!

January 17, 2024

She is the very best. Very knowledgeable and wonderful to work with. Knows her stuff More

by ransomejennifer1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2024 -

Byers Toyota responded

Thank you for the glowing review! We are so glad to hear that our team member was able to provide such a wonderful experience for you. Your kind words and appreciation mean a lot to us and we will be sure to pass them along. We hope to have the opportunity to work with you again in the future!

January 17, 2024

Janae Benton is my go to service person. I’ve called her multiple times when I’m on the road or in town and she’s been able to tell me everything that’s ever been going on with my vehicle si More

by rvann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Bickel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2024 -

Byers Toyota responded

Thank you for your kind words and loyalty, we truly appreciate it! We're glad to hear that Janae has consistently provided exceptional service for you over the years. We will make sure to pass along your appreciation to her and our entire service team. Thank you for choosing Byers Toyota as your go-to dealership for the past decade. We look forward to continuing to serve you in the future!

January 17, 2024

They was all very friendly, they listened to what we had to say And they worked with us I recommend Beyers to anyone More

by jooffive
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darryl Becker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Hedges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2024 -

Byers Toyota responded

Thank you for taking the time to leave a review, we truly appreciate it! We are happy to hear that our team took the time to listen to your needs and work with you. It's always our goal to provide friendly and exceptional service to all of our customers. Thank you for recommending us to others, we value your support and loyalty. We look forward to serving you again in the future at Byers Toyota!

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