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Byers Toyota

Delaware, OH

Overview
Employees
Reviews
Vehicles
4.6
2,356 Reviews
Byers Toyota is proud to serve all of your new and pre-owned vehicle needs! Byers Toyota is a proud member of the Byers Auto Group which has been serving central Ohio since 1897! We invite you to visit us in person, or online at byerstoyota.com! At Byers Toyota, it's our mission to provide high-quality and affordable cars, truck and SUVs to drivers throughout Delaware, Columbus and all of Central Ohio. We always go the Xtra Mile to ensure the complete satisfaction of our customers. You'll certainly enjoy the confidence that comes with a buying a car from a name you can trust! After all, that's how we've stayed in business as a family-owned and operated dealership for over 100 years! We also realize that shopping for your next car can be a stressful and time-consuming process, but we provide a pressure-free shopping experience that's unrivaled by dealerships throughout the Columbus, OH area!
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1599 Columbus Pike

Delaware, OH

43015

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Showing 2,356 reviews

January 17, 2024

Quoted a price over the phone of $160. 00 + tax. Invoiced for $487.42 and DID NOT advise this client of the change in price until work was complete. OUTRAGEOUS!!!!! More

by Sabi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tara Farmer
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 19, 2024 -

Byers Toyota responded

We are sorry to hear about your unpleasant experience with our service. It is our policy to always communicate any changes in pricing with our customers before proceeding with any work. We apologize this did not happen in your case and we understand how frustrating it must have been for you. Thank you for bringing this to our attention and please accept our sincerest apologies.

January 17, 2024

The scheduled 35,000 mile maintenance on my 2021 Sienna XLE was performed in 45 minutes. The service tech thoroughly explained what was done. The waiting area was well maintained and comfortable More

by dmccann725
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 19, 2024 -

Byers Toyota responded

We're thrilled to hear your 35,000 mile maintenance appointment on your 2021 Sienna XLE at Byers Toyota was completed in a timely manner and that you found our waiting area comfortable! Our goal is to always provide efficient, quality service for our customers. Thank you for taking the time to leave us feedback and we look forward to seeing you on your next visit!

January 17, 2024

I have always had good service at this dealership. They always let me know what will be needing replaced soon. More

by burchett.karen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 19, 2024 -

Byers Toyota responded

We are thrilled to hear you have had consistently good experiences at Byers Toyota! Our team takes great pride in providing excellent service and keeping our customers informed about their vehicles. Thank you for taking the time to share your positive feedback and we look forward to continuing to serve you in the future.

January 17, 2024

It was a good experience and Troy was very willing to answer any questions I had. More

by lci
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Troy Snyder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler "Ty" Barlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 19, 2024 -

Byers Toyota responded

Thank you so much for the 5-star review! We are glad to hear that you had a great experience at Byers Toyota and that Troy was able to assist you with any questions you had. We truly value your feedback and we hope to see you again in the future!

January 17, 2024

It was great! ! I love the car. It did take some time to get my vehicle financed so I could start my payments but I believe it normally takes that long for that to More

by myiasorrells
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff "Mullzie" Mull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler "Ty" Barlow
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Speck
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 29, 2024 -

Byers Toyota responded

Thank you so much for your kind words! We're thrilled to hear that you love your new car from Byers Toyota. We understand that financing can take some time, but we're glad that the wait was worth it in the end. Our team is dedicated to providing great deals and excellent service to all of our customers. Thank you for recommending us and we hope to see you again in the future!

January 17, 2024

I have two Toyotas and visit two different dealerships. Byers is the best hands down! Not even close. The attention to my needs is always the primary concern. The interaction never seems to feel like a sal More

by jhamper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Garverick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Caldwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeannie McNeely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colton Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 24, 2024 -

Byers Toyota responded

Thank you for choosing Byers Toyota, we are so grateful to hear that we are the best dealership for your Toyota needs! Our team is passionate about providing outstanding customer service and ensuring that our customers have a positive experience every time they visit. I'm glad to hear that our approach does not feel like a sales pitch and that we are able to make your interactions with us enjoyable. Thank you again for your kind words and ongoing support, we truly appreciate it.

January 17, 2024

Our interactions with Dawson and Jeff at Byers Toyota Delaware was outstanding. We appreciate the hospitality and treatment that both displayed during our deal. More

by jlc373
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Caldwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Moloney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dawson Justice
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 22, 2024 -

Byers Toyota responded

Thank you for taking the time to share your experience with us! Dawson and Jeff are truly assets to our team here at Byers Toyota, and we are so glad they were able to provide outstanding service during your visit. We strive to make every customer feel valued and welcomed, and it seems like we have succeeded with you. We hope that you will continue to choose Byers Toyota for any of your future vehicle needs. Thank you again for choosing us, we appreciate your business!

January 17, 2024

This has been the second Toyota Prius I have bought from Byers. I had to wait for my car of course but I had been kept informed of its arrival date. Both purchases had been smooth and can't say enough about More

by concrete29
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Pam Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tara Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Troy Snyder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 22, 2024 -

Byers Toyota responded

We are thrilled to hear about your positive experience at Byers Toyota, and thank you for choosing us for not just one but two of your Toyota Prius purchases! We understand the importance of keeping our customers informed and we are glad that it made a difference in your car buying process. Our service department takes pride in providing top-notch service to our customers and I will be sure to pass along your compliments to them. Thank you for being a loyal customer, and we look forward to seeing you again in the future at Byers Toyota. Happy driving!

January 17, 2024

Tony Patitu Went the extra mile for us. He found the cars we wanted and got us all set up.. Thank you Tony. More

by DMH43302
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Patitu
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 19, 2024 -

Byers Toyota responded

Thank you for taking the time to leave us a review, we are glad that Tony was able to go above and beyond to help you find the perfect car. We will make sure to pass along your praise to him! Thank you for choosing Byers Toyota.

January 17, 2024

Everything about Byers Toyota is very professional. The waiting area is always neat and clean. More

by ljgossett99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pam Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tara Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Chadwick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler "Ty" Barlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Moloney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2024 -

Byers Toyota responded

Thank you for choosing Byers Toyota and taking the time to review your experience with us! We truly appreciate your kind words about our professionalism and cleanliness. Our team takes pride in delivering top-notch service to all of our customers. We hope to see you back at Byers Toyota in the future for all of your automotive needs!

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