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Byers Toyota

Delaware, OH

Overview
Employees
Reviews
Vehicles
4.6
2,356 Reviews
Byers Toyota is proud to serve all of your new and pre-owned vehicle needs! Byers Toyota is a proud member of the Byers Auto Group which has been serving central Ohio since 1897! We invite you to visit us in person, or online at byerstoyota.com! At Byers Toyota, it's our mission to provide high-quality and affordable cars, truck and SUVs to drivers throughout Delaware, Columbus and all of Central Ohio. We always go the Xtra Mile to ensure the complete satisfaction of our customers. You'll certainly enjoy the confidence that comes with a buying a car from a name you can trust! After all, that's how we've stayed in business as a family-owned and operated dealership for over 100 years! We also realize that shopping for your next car can be a stressful and time-consuming process, but we provide a pressure-free shopping experience that's unrivaled by dealerships throughout the Columbus, OH area!
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1599 Columbus Pike

Delaware, OH

43015

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Showing 2,356 reviews

February 04, 2024

Both knew what I wanted and suggested good alternatives. Both were very friendly and took time devoted just to me. More

by GERALD_CZEKALSKI
Recommend Dealer
Yes
Employees Worked With
Mullzie and Tony Route.
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Feb 09, 2024 -

Byers Toyota responded

Thank you for sharing your positive experience with us, we are delighted to hear that you had a great time at Byers Toyota! We strive to provide exceptional service and it's always rewarding when our efforts are recognized. Our staff takes pride in their customer service skills and I'm glad to see that they were able to assist you with finding exactly what you wanted. Thank you for choosing Byers Toyota and we look forward to seeing you again in the future!

February 04, 2024

I liked the no xx and you didn't try to tell me my 2017 Lexus needed $5k of work. However I'm highly annoyed by the harassing text messages to complete a survey. More

by RSWAGER
Recommend Dealer
Yes
Employees Worked With
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gynnae Britton
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Feb 06, 2024 -

Byers Toyota responded

Thank you for taking the time to leave us a review! Here at Byers Toyota, honesty and transparency are our top priorities. We're glad to hear that your experience with us was positive and that you appreciated the straightforward approach of our team. We look forward to continuing to provide you with reliable and trustworthy service for your Lexus in the future! See you at your next appointment.

February 04, 2024

Very professional group of employees at this dealership. Was willing to work with us on the timing of the deal, that got delayed by the insurance company on a total collision claim. More

by WDECKLING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Butch Chipps
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff "Mullzie" Mull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler "Ty" Barlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 06, 2024 -

Byers Toyota responded

Thank you for taking the time to leave us such kind feedback! We are happy to hear that our team at Byers Toyota provided you with a professional and accommodating experience. Our goal is to ensure our customers are satisfied in every aspect of their visit, no matter the timing delays. Thank you again for choosing Byers Toyota, we look forward to working with you in the future.

February 03, 2024

There has been a partnership with Byers for my last 4 vehicles. Needless to say, the service department is a major influence with their customer relations in their knowledge, skills, communications, and More

by karassini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pam Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tara Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 06, 2024 -

Byers Toyota responded

Thank you for your loyalty and continued support, we truly appreciate it! At Byers Toyota, our service department aims to provide exceptional customer service and build long-lasting relationships with our customers. We are thrilled to hear that our team's knowledge, skills, and communication have been positively impacting your experience with us. Thank you for taking the time to share your feedback and we look forward to continuing to serve you in the future.

February 03, 2024

This Dealership is terrible! Purchased a vehicle from them and after Two days the car stopped on me. Called the dealership to figure out the repairs, no one would call back. Deal More

by bettinawaters
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brian Dooley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Shayne Becker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Butch Chipps
1.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Bickel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Caldwell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Darryl Becker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Anthony
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chaphan Cramer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Cain
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Decaro
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 08, 2024 -

Byers Toyota responded

We're very disappointed to hear about your negative experience with Byers Toyota. Our customers are our top priority and it is never our intention for anyone to feel dissatisfied with their purchase. We are dedicated to providing quality vehicles and excellent customer service, and it seems like we may have fallen short of that for you. We truly apologize for the inconvenience this has caused you. If you would like to discuss your concerns further, please do not hesitate to contact us directly. We would love the opportunity to make things right for you. Thank you for bringing this to our attention, we will use your feedback to improve our services in the future.

February 03, 2024

Gynnae has always been gracious, helpful, and thorough. I have been coming to this service department for all my Toyota vehicles for a great many years - Supra, 4Runner, Land Cruiser, Tacoma. More

by MCALDERONEDVM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 06, 2024 -

Byers Toyota responded

Thank you for taking the time to leave us a review, we really appreciate it! We are thrilled to hear that Gynnae has been nothing but helpful during your numerous visits to our service department. We take pride in providing excellent customer service and will be sure to pass along your kind words to Gynnae. We are grateful for your loyalty over the years and we are happy to be your go-to dealership for all of your Toyota vehicles. Our team looks forward to continuing to provide you with top-notch care and service during your future visits. Thanks again for choosing Byers Toyota!

February 03, 2024

Very good experience. ..been there many times, buying or service visit. Top notch... A very good experience... More

by mdchit
Recommend Dealer
Yes
Employees Worked With
Dawson Justice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dawson Justice
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Feb 06, 2024 -

Byers Toyota responded

Thank you for taking the time to share your experience at our dealership. It is always a pleasure to hear from our returning customers. We are delighted to know that we have consistently provided you with top notch service during both buying and service visits. We appreciate your loyalty and look forward to assisting you with all of your future automotive needs. Our team at Byers Toyota strives to continue providing excellent and enjoyable experiences for all of our customers. Thank you again for choosing Byers Toyota, and we hope to see you soon!

February 03, 2024

Good efficient service with great communication from start to finish The work was done correctly and quickly More

by joshtkelly
Recommend Dealer
Yes
Employees Worked With
Jameson
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Feb 06, 2024 -

Byers Toyota responded

Thank you for your kind words and five-star review! We love hearing from satisfied customers like yourself. Our team at Byers Toyota is dedicated to providing efficient service with clear communication every step of the way. It's great to hear that we were able to meet your expectations and complete the work quickly and correctly. Thank you for choosing Byers Toyota - please don't hesitate to reach out if there's anything else we can assist with in the future!

February 03, 2024

Courteous service and comfortable surroundings. The coffee is very good and not too hot to drink. More

by perambulation11
Recommend Dealer
Yes
Employees Worked With
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gynnae Britton
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Feb 08, 2024 -

Byers Toyota responded

Thank you for taking the time to leave a review and 5-star rating of Byers Toyota, we truly appreciate it! We are delighted to hear that you enjoyed our courteous service and comfortable surroundings during your visit. It's our goal to make every customer feel welcome and at ease when they walk through our doors. We also take pride in providing quality beverages, such as our coffee that you mentioned. We look forward to serving you again in the future and hope you have a fantastic day!

February 01, 2024

I arrived a little late to get a new fob programmed. I was on a tight schedule and they work together to meet my schedule. More

by dehupp
Recommend Dealer
Yes
Employees Worked With
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gynnae Britton
Report | Print
Feb 08, 2024 -

Byers Toyota responded

Thank you for taking the time to leave us a review, we really appreciate your feedback. We're happy to hear that our team at Byers Toyota was able to accommodate your schedule and exceed your expectations. We understand how valuable your time is and we strive to make sure all of our customers' needs are met in a timely and efficient manner. Thanks again for choosing Byers Toyota, we look forward to seeing you again!

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