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Byers Toyota

Delaware, OH

Overview
Employees
Reviews
Vehicles
4.6
2,356 Reviews
Byers Toyota is proud to serve all of your new and pre-owned vehicle needs! Byers Toyota is a proud member of the Byers Auto Group which has been serving central Ohio since 1897! We invite you to visit us in person, or online at byerstoyota.com! At Byers Toyota, it's our mission to provide high-quality and affordable cars, truck and SUVs to drivers throughout Delaware, Columbus and all of Central Ohio. We always go the Xtra Mile to ensure the complete satisfaction of our customers. You'll certainly enjoy the confidence that comes with a buying a car from a name you can trust! After all, that's how we've stayed in business as a family-owned and operated dealership for over 100 years! We also realize that shopping for your next car can be a stressful and time-consuming process, but we provide a pressure-free shopping experience that's unrivaled by dealerships throughout the Columbus, OH area!
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1599 Columbus Pike

Delaware, OH

43015

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Showing 2,356 reviews

March 03, 2024

I received the assistance necessary to solve my problem with Toyota connect without having to drive to the dealership. Thank you Tony and Tara. More

by janiejen9494
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tara Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Patitu
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2024 -

Byers Toyota responded

Thank you for your kind words and 5-star review! We are delighted to hear that Tony and Tara were able to assist you with Toyota Connect remotely, saving you a trip to the dealership. At Byers Toyota, we strive to provide top-notch customer service and we are glad that our team was able to meet your needs effectively. Thank you for choosing us for your automotive needs and we look forward to assisting you in the future.

March 03, 2024

Excellent experience and Troy was awesome finding me the car I wanted that worked with my complicated timeline. More

by Edwardsjason1010
Recommend Dealer
Yes
Employees Worked With
Troy Snyder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Troy Snyder
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Mar 08, 2024 -

Byers Toyota responded

Thank you for taking the time to write such a positive review, we truly appreciate it! We are delighted to hear that Troy provided you with excellent service and was able to accommodate your unique timeline. Congratulations on your new car and thank you for choosing Byers Toyota. We look forward to serving you again in the future.

March 01, 2024

Always warmly welcomed when arriving. They explain the work that is scheduled on my car for the appointment. They are good about making recommendations on other maintenance needs and appr More

by hnmintz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea - Service Department
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Mar 08, 2024 -

Byers Toyota responded

Thank you for your kind words and positive review of Byers Toyota. Our team is dedicated to providing exceptional service and we appreciate your recognition of that. We are glad to hear that our staff takes the time to thoroughly explain the work being done on your car and offer helpful recommendations for future maintenance. Your satisfaction is important to us, and we look forward to continuing to serve you in the future. Thank you for choosing Byers Toyota!

March 01, 2024

We had our 5k first service and it was fast! Check in was easy, waiting area was clean and had free coffee. Great customer service. More

by adamdrugan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pam Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 08, 2024 -

Byers Toyota responded

Hello and thank you for taking the time to leave us a review! Here at Byers Toyota, we strive to provide top-notch customer service and a seamless experience for all our guests. We are thrilled to hear that your 5k first service was fast and easy, and that you enjoyed our clean waiting area and complimentary coffee. Our team is always here to make sure your car is well taken care of. We really appreciate your feedback and hope to see you again next time!

March 01, 2024

Except for the paint shop being slow everything went well Everyone was very professional Have a good day More

by jrmcelhaneyu
Recommend Dealer
Yes
Employees Worked With
James Church
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Jul 03, 2024 -

Byers Toyota responded

Thank you for taking the time to review your experience with Byers, we appreciate your feedback. We are glad to hear that you had a mostly positive experience with our team. We apologize for any delays in the paint shop and are continuously working to improve our processes to provide faster service. We hope you have a wonderful day and thank you for choosing Byers for your needs.

February 29, 2024

Very nice, very helpful. Did not pressure me into anything. Byers Toyota has a great service department. I would highly recommend it. More

by brianlovell
Recommend Dealer
Yes
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Feb 29, 2024 -

Byers Toyota responded

Thank you for taking the time to share your experience with us! We are thrilled to hear that our team was very helpful and provided a no-pressure sales environment during your visit. Our service department takes pride in providing top-notch care for our customers and we are glad to know that you had a great experience. We appreciate your kind recommendation and hope to see you again soon at Byers Toyota.

February 29, 2024

From the moment we parked our car we felt welcomed (but not pressured) and comfortable at Byers. Actually, it was even before that when Kyle took the time to send a new video of the used vehicle we were in More

by TNaser
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Foos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Decaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 08, 2024 -

Byers Toyota responded

Thank you for choosing Byers Toyota for your recent vehicle purchase. We are delighted to hear that your experience was welcoming, pressure-free, and comfortable from start to finish. It is our goal to provide exceptional service and we are glad that Kyle's video and communication helped make your decision to visit us easy and convenient. Our team takes pride in being professional and kind, as well as ensuring a seamless and timely buying process for our customers. We appreciate your trust in us and we hope you enjoy your new truck. Thank you again for choosing Byers Toyota and please do not hesitate to reach out to us if there is anything else we can assist you with in the future.

February 27, 2024

Salesman listened to my needs and showed me vehicles that met them. I was treated fairly and professionally. More

by sforeman1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dominic Decaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dominic Decaro
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Jul 18, 2024 -

Byers Toyota responded

Thank you for your kind words, we're so glad to hear that our salesman provided you with a great experience at Byers! Our team takes great pride in listening to our customers' needs and finding the perfect vehicle to meet them. We also strive to treat all of our customers fairly and professionally, so it means a lot to us that you noticed that during your visit. Thank you for choosing Byers and we hope to see you again in the future!

February 24, 2024

She was efficient, helpful and easy to work with. . happy with my new car. Trade-in worked out. More

by rosie_val
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Chadwick
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeannie McNeely
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 26, 2024 -

Byers Toyota responded

Thank you for your kind words and for choosing Byers Toyota for your car-buying needs! We pride ourselves on our efficient and helpful staff, and I'm delighted to hear they made your experience an easy one. Congratulations on your new car, we hope you love it as much as we do! If there is anything else we can assist you with, please don't hesitate to reach out. Happy driving!

February 22, 2024

I have had a great experience with the sales department, but have always felt like the service department is shady. They will always explain to me that there are necessary maintenance things that are expens More

by Ltiller14
Recommend Dealer
No
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Feb 26, 2024 -

Byers Toyota responded

Thank you for taking the time to provide us with your feedback, we truly value our customers’ opinions. I am glad to hear that you have had a great experience with our sales department and sorry to hear about your concerns regarding the service department. Please know that our top priority is providing exceptional service to all of our customers. We take all customer feedback seriously and have shared your experience with our service team. We strive to always be transparent when it comes to necessary maintenance and pricing, so I apologize if this wasn't reflected in your last visit. We hope to improve upon your next visit and regain your trust in our service team. Thank you again for bringing this to our attention, and we look forward to continuing to assist you in all of your vehicle needs.

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