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Byers Toyota

Delaware, OH

Overview
Employees
Reviews
Vehicles
4.6
2,356 Reviews
Byers Toyota is proud to serve all of your new and pre-owned vehicle needs! Byers Toyota is a proud member of the Byers Auto Group which has been serving central Ohio since 1897! We invite you to visit us in person, or online at byerstoyota.com! At Byers Toyota, it's our mission to provide high-quality and affordable cars, truck and SUVs to drivers throughout Delaware, Columbus and all of Central Ohio. We always go the Xtra Mile to ensure the complete satisfaction of our customers. You'll certainly enjoy the confidence that comes with a buying a car from a name you can trust! After all, that's how we've stayed in business as a family-owned and operated dealership for over 100 years! We also realize that shopping for your next car can be a stressful and time-consuming process, but we provide a pressure-free shopping experience that's unrivaled by dealerships throughout the Columbus, OH area!
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1599 Columbus Pike

Delaware, OH

43015

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Showing 2,356 reviews

March 28, 2024

I left multiple messages for the finance manager and he never returned my call. They also sold me the paint and upholstery protection plan, telling me that I just needed to schedule an appointment if I More

by BARBARA_APPLEGATE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Moloney
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 29, 2024 -

Byers Toyota responded

Hello, thank you for sharing your experience with us. I apologize for the lack of communication from our finance manager and the confusion regarding the paint and upholstery protection plan. Customer satisfaction is our top priority and we take every comment, good or bad, seriously. I assure you that your concerns have been shared with our management team so we can address these issues internally and improve our services. We value your business and hope to have the opportunity to make things right for you in the future. Please don't hesitate to reach out if there are any further issues or concerns with your experience at Byers Toyota.

March 27, 2024

Excellent service! Will we ever get the wash rack again? Tara Farmer is a processional Service Team Member!! More

by sheranglass
Recommend Dealer
Yes
Employees Worked With
Tara Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tara Farmer
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Mar 28, 2024 -

Byers Toyota responded

Thank you for your positive review and high rating, we are thrilled you received excellent service at Byers Toyota! We appreciate your suggestion about the wash rack and have passed it along to our team for consideration. Tara Farmer is an incredible asset to our service team, and we will be sure to pass along your compliments to her. Thank you for choosing Byers Toyota, we look forward to providing you with exceptional service in the future.

March 13, 2024

She was very helpful and kept me updated on the progress of my vehicle while I was at the servicecenter. More

by arnold8916
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 17, 2024 -

Byers Toyota responded

Hi there. Thanks so much for taking the time to share your experience at Byers Toyota. We're thrilled to hear that you had a positive interaction with our team, and that they were able to keep you informed throughout your visit. We know how important it is for our customers to feel confident and informed when they bring their vehicles in for service, and we're glad we were able to provide that for you. We appreciate your business and look forward to welcoming you back in the future!

March 12, 2024

Gynnae is great to work with. Dealership always provides good service. Communication is very good. More

by gsanthony
Recommend Dealer
Yes
Employees Worked With
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gynnae Britton
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Mar 13, 2024 -

Byers Toyota responded

Thank you for your kind words about Gynnae and our dealership. We strive to provide excellent service and it is always a pleasure to hear when we have succeeded. We greatly value the feedback from our customers, and we appreciate you taking the time to share your positive experience. We look forward to working with you again in the future!

March 11, 2024

I feel I paid a lot of money to have my car detailed on the interior and exterior. While the exterior appeared to be very clean there were several places in the interior that were still dirty, like the flo More

by boatohio2007
Recommend Dealer
No
Employees Worked With
Jameson Church
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Mar 13, 2024 -

Byers Toyota responded

We are sorry to hear about your experience with us at Byers Toyota. We take great pride in our work and if we have failed to meet your expectations, we apologize. Our goal is always to provide a clean and well-maintained vehicle for our customers. In regards to the inconvenience of bringing your car up to our dealership, we completely understand and will make sure to communicate this issue with our team. We do appreciate your feedback as it helps us improve our services for future customers. If you ever happen to be in the area again, please feel free to stop by and we would be happy to address any concerns you may have. Sincerely, The Byers Toyota Team

March 10, 2024

Great service and very willing to fit me in for an unscheduled service problem Superior service experience More

by Tthomas23
Recommend Dealer
Yes
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Mar 13, 2024 -

Byers Toyota responded

Thank you so much for choosing Byers Toyota for your service needs! We are delighted to hear that our team was able to provide you with a superior service experience and accommodate your unscheduled issue. Our customers' satisfaction is always our top priority and we are happy to hear we were able to exceed your expectations. Thank you for taking the time to leave a review, it means a lot to us. We hope to have the opportunity to serve you again in the future!

March 10, 2024

Customer service is great. Very clean People were very helpful and friendly. Definitely going to take my car back More

by lhodge4243
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Do
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Mar 11, 2024 -

Byers Toyota responded

Thank you for visiting Byers Toyota, and for taking the time to review your experience! We are thrilled to hear that you found our staff to be helpful, friendly, and providing excellent service. We take great pride in keeping our dealership clean and tidy for our customers, so we're glad you noticed. We value your business and look forward to welcoming you back in the future. Have a wonderful day!

March 07, 2024

Professional, thoughtful and understanding Kept me up to date with repairs and damaged parts along with cost. More

by one.happymomma
Recommend Dealer
Yes
Employees Worked With
Tara Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tara Farmer
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Mar 08, 2024 -

Byers Toyota responded

Thank you for your kind words and taking the time to review your experience at Byers Toyota! We are so pleased to hear that our team was able to provide you with professional and thoughtful service while keeping you up to date throughout the repair process. Our goal is always to ensure our customers are well informed and satisfied with the service we provide. We appreciate your business and look forward to serving you again in the future.

March 07, 2024

Fast and reliable That is way I go there Wish they could get more hybrids in More

by Moodickey
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Service dept
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Mar 08, 2024 -

Byers Toyota responded

Thank you for your trust in Byers Toyota and your 5-star review! We understand the importance of fast and reliable service and we are happy to hear that you have experienced just that with us. Your feedback regarding more hybrid options is greatly appreciated and has been passed along to our sales team. We hope to continue serving you in the future. Thank you again for choosing Byers Toyota!

March 06, 2024

Tony was honest and easy to work with. Josh in Finance was honest and easy to work with. It was a very easy transaction. More

by p_armstrong79
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Chadwick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Patitu
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2024 -

Byers Toyota responded

Thank you so much for taking the time to share your positive experience working with our team at Byers Toyota. We pride ourselves on being honest and it's great to hear that our staff, including Josh in Finance, made the car buying process easy for you. We truly appreciate your business and hope to see you again for any of your future automotive needs. Thank you again for choosing Byers Toyota.

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