Byers Toyota

I wanted to get AMP power step installed - ordered the product suggested by service Dept. They did not know how to install them? And suggested I find some one else to install? product suggested by service Dept. They did not know how to install them? And suggested I find some one else to install? More

I can not say enough how much I LOVE the service department, but especially Tara. She is an amazing caring human being, who really treats you as if you were her own. We will keep buying Toyotas beca department, but especially Tara. She is an amazing caring human being, who really treats you as if you were her own. We will keep buying Toyotas because of the people who work in service department. More

Service Department very helpful, answered all of my questions and explained the services the were going to perform in detail. questions and explained the services the were going to perform in detail. More

Taylor was very nice and not pushy. He just let me know the info I needed when inquiring about the cars on the lot. Our purchase was fairly easy. He just let me know the info I needed when inquiring about the cars on the lot. Our purchase was fairly easy. More

Friendly staff. Professional attitude. Clean show room. Never any pressure to buy extras when servicing vehicle. Professional attitude. Clean show room. Never any pressure to buy extras when servicing vehicle. More

Excellent service as always. Fast but quality work. All employees seem to take pride in their work and strive to achieve all repairs on the first visit. Fast but quality work. All employees seem to take pride in their work and strive to achieve all repairs on the first visit. More

First appointment needed an oil change and had a problem with screen turning black when I went through overpasses. Appointment took about 40 minutes and they could not find the problem at all. Called them 3 with screen turning black when I went through overpasses. Appointment took about 40 minutes and they could not find the problem at all. Called them 3 days later as problem still there. Came back following week and they experienced the problem I was having! So they updated the software and told me if it happens any more, the unit would need to be replaced.This appointment took 4.5 hours. Few days later, same issue so called once again and was told it sounds like the head unit needs to be replaced. Made an appointment for a month later when I had my next day off. This time, once again they checked about updating the software but there were no updates. ( I knew there weren’t as they did that last time!) Then they proceeded to tell me that I would need to come back as they have to order the head unit and that would take a month! I was not happy! I thought they had ordered it after my second appointment when I made the 3rd appointment and they said it would need to be replaced. The next time I have to take a day off work for them. As this is my only car, I stay there while they fix it. My other mechanic for my previous car gave me loaner cars for free to use! Here they expect you to pay for rental cars! Anyhow, the positive is that the people are friendly and you get a text from the person working on your car. But I have been there every single day off and at length too. Perhaps since the car is still under warranty that makes a difference. More

Professional, experienced, engaged, respectful, caring, knowledgeable Our salesperson, Tony was great. He was with us every step of the way making sure we understood everything and got what we wanted. knowledgeable Our salesperson, Tony was great. He was with us every step of the way making sure we understood everything and got what we wanted. Highly recommend Tony and Byers Toyota of Delaware, Ohio. Diana Burns More

The technicians are friendly and knowledgeable. I never have trouble scheduling and the work is performed in a timely manner. I never have trouble scheduling and the work is performed in a timely manner. More

Tara is the best! She’s very honest and looks out for our best interests. She’s very honest and looks out for our best interests. More