Byers Ford

STAY AWAY! I trade cars a lot. I have bought over 35 cars in the last 30 years. I trade-in my car every year, sometimes twice per year. I have never been lied t I trade cars a lot. I have bought over 35 cars in the last 30 years. I trade-in my car every year, sometimes twice per year. I have never been lied to and talked down to like this from any dealership before. Byers Ford had a Jeep I wanted to buy. They emailed me a fair price. I logged onto THEIR website, I accurately and honestly entered my trade information. They offered me a cash offer of $32,600. That was lower than a buy-bid I recieved from Carmax of $33,400, but I was going to accept it. Before driving 7 hours to buy the Jeep, I called to confirm it was still available. The sales manager named Bob told me he would not honor the appraisal that BYERS FORD gave me! He offered me $31,000 instead of $32,600. When I respectfully questioned this deceptive scandelous maneuver (false advertising) , he told me that they do want want my business and I should look somewhere else! THEY WILL NOT HONOR THEIR OWN ONLINE APPRAISAL, and when questioned, they suggest that you take your business elsewhere. BUYER BEWARE. More

My salesperson, Mark, was very helpful and patient with me. He listened to my needs, and made suggestions as to what might be the best fit for me. I was able to order my truck and it arrived within just a me. He listened to my needs, and made suggestions as to what might be the best fit for me. I was able to order my truck and it arrived within just a couple of months! It was the easiest purchase I have ever made. If he didn't know the answer to a question, he found out for me, rather than just brush it off. He was very professional and not pushy at all. Just a great experience all around! We are still ironing out an issue with the front camera, but they have my back on it! More

Cody was excellent! Always was available and had time to help. The whole staff at the dealership was great Always was available and had time to help. The whole staff at the dealership was great More

If you are looking for a great place to buy a used car (or a new one), this is the place to go. From start to finish, I was treated like the most important customer they had. I found a 2022 Ford Escape on (or a new one), this is the place to go. From start to finish, I was treated like the most important customer they had. I found a 2022 Ford Escape online. When I went to see it, Bob Drollinger and Grant Ceneskie treated me like a queen. They went above and beyond to accommodate me in every way possible. Coming from a 2011 base model Corolla, I had no idea how most of the gadgets in my new car worked. Grant was so patient with me, explaining everything I asked him with humor and kindness. And even Steve, the F&I Manager, was completely upfront with me. I told him right away that I didn't want ANY of the extra "shenanigans" dealerships (ex: Ricart) usually try to sneak in and oftentimes nearly force you to take, and that was the end of the discussion. Steve was ZERO pressure. I did end up buying an extended warranty, but NOT because Steve pressured me. I keep my cars for a very long time. Since this car is so nice, I will probably keep it until the wheels fall off. The cost of the warranty vs what it covers and how long it lasts made this a no-brainer. But again, there was no pressure. As I had been shopping around for this exact car for a minute, I already knew I was getting a great deal on the price of the car, so the added peace of mind from the warranty was well worth it for me. And since I was a cash buyer, and they weren't making any back-end money from the bank that dealerships typically count on, I would have thought the pressure would have been high. But nope. Steve was a rock star. In summary, my husband and I don't buy cars often, but when we do, you can count on one thing: Byers Ford in Delaware is where we'll be heading! More

Salesman Mark gets 5 stars while Bill and the rest of the finance team and office get -3 stars due to a refusal to deliver a used car title which turned out to have an odometer discrepancy. No title to the finance team and office get -3 stars due to a refusal to deliver a used car title which turned out to have an odometer discrepancy. No title to the bank, no memo to me 6 months later. And the worst and most relevant part... No follow up calls to my concerns. Garbage customer service that has resulted in a complaint filed and a full refund pending. Avoid while Bill is employed in finance! More