Byers Ford

Just bought a new truck from Byers, and I have to say, the whole process was absolutely stress-free. From browsing their website to driving off the lot, everything was smooth and easy. Their website ma the whole process was absolutely stress-free. From browsing their website to driving off the lot, everything was smooth and easy. Their website made it super simple to check out inventory and get a feel for pricing ahead of time. When I showed up, the sales team was awesome—friendly, helpful, and never pushy. They took the time to answer all my questions and really made sure I was getting the right truck for me, without any of that typical dealership pressure. The best part? The negotiation process was completely upfront and honest. No hidden fees, no games—just a fair deal and a straightforward experience. I left feeling confident in my purchase, not drained from haggling. More

Easy, efficient and friendly to do business with. This was the 4rth car from Byers and it has always been a good experience. This was the 4rth car from Byers and it has always been a good experience. More

Very easy, seamless fast process. Everyone was very friendly and helpfull. Will definately be buying my next vehicle from Byers Ford ! Everyone was very friendly and helpfull. Will definately be buying my next vehicle from Byers Ford ! More

Amazing, courteous fair and very professional. Got every penny for my financed trade. I will absolutely be back when I need another vehicle. Got every penny for my financed trade. I will absolutely be back when I need another vehicle. More

STAY AWAY! I trade cars a lot. I have bought over 35 cars in the last 30 years. I trade-in my car every year, sometimes twice per year. I have never been lied t I trade cars a lot. I have bought over 35 cars in the last 30 years. I trade-in my car every year, sometimes twice per year. I have never been lied to and talked down to like this from any dealership before. Byers Ford had a Jeep I wanted to buy. They emailed me a fair price. I logged onto THEIR website, I accurately and honestly entered my trade information. They offered me a cash offer of $32,600. That was lower than a buy-bid I recieved from Carmax of $33,400, but I was going to accept it. Before driving 7 hours to buy the Jeep, I called to confirm it was still available. The sales manager named Bob told me he would not honor the appraisal that BYERS FORD gave me! He offered me $31,000 instead of $32,600. When I respectfully questioned this deceptive scandelous maneuver (false advertising) , he told me that they do want want my business and I should look somewhere else! THEY WILL NOT HONOR THEIR OWN ONLINE APPRAISAL, and when questioned, they suggest that you take your business elsewhere. BUYER BEWARE. More

My salesperson, Mark, was very helpful and patient with me. He listened to my needs, and made suggestions as to what might be the best fit for me. I was able to order my truck and it arrived within just a me. He listened to my needs, and made suggestions as to what might be the best fit for me. I was able to order my truck and it arrived within just a couple of months! It was the easiest purchase I have ever made. If he didn't know the answer to a question, he found out for me, rather than just brush it off. He was very professional and not pushy at all. Just a great experience all around! We are still ironing out an issue with the front camera, but they have my back on it! More

Cody was excellent! Always was available and had time to help. The whole staff at the dealership was great Always was available and had time to help. The whole staff at the dealership was great More

If you are looking for a great place to buy a used car (or a new one), this is the place to go. From start to finish, I was treated like the most important customer they had. I found a 2022 Ford Escape on (or a new one), this is the place to go. From start to finish, I was treated like the most important customer they had. I found a 2022 Ford Escape online. When I went to see it, Bob Drollinger and Grant Ceneskie treated me like a queen. They went above and beyond to accommodate me in every way possible. Coming from a 2011 base model Corolla, I had no idea how most of the gadgets in my new car worked. Grant was so patient with me, explaining everything I asked him with humor and kindness. And even Steve, the F&I Manager, was completely upfront with me. I told him right away that I didn't want ANY of the extra "shenanigans" dealerships (ex: Ricart) usually try to sneak in and oftentimes nearly force you to take, and that was the end of the discussion. Steve was ZERO pressure. I did end up buying an extended warranty, but NOT because Steve pressured me. I keep my cars for a very long time. Since this car is so nice, I will probably keep it until the wheels fall off. The cost of the warranty vs what it covers and how long it lasts made this a no-brainer. But again, there was no pressure. As I had been shopping around for this exact car for a minute, I already knew I was getting a great deal on the price of the car, so the added peace of mind from the warranty was well worth it for me. And since I was a cash buyer, and they weren't making any back-end money from the bank that dealerships typically count on, I would have thought the pressure would have been high. But nope. Steve was a rock star. In summary, my husband and I don't buy cars often, but when we do, you can count on one thing: Byers Ford in Delaware is where we'll be heading! More