Sly Wallen

Had an issue with the fuel injector connection on my F-150 that the Ford app notified me about right away. Love that app. It took two days to diagnose the problem, and three days for the part to come in F-150 that the Ford app notified me about right away. Love that app. It took two days to diagnose the problem, and three days for the part to come in. The issue I have is that I had to ask for information after the first day. No one let me know anything unless I asked until the quote for the work that needed to be completed. An update after the first day would have been helpful. Not sure of the name of the cashier in the service department but she was an absolute joy to speak with the day I picked up the truck. More

by buci4evr Verified Customer Verified Customer

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Good work on Lincoln MKX. . Brakes are quiet again. fluids are at max. Very happy with dealership. I like buying my cars where the service is good. . Brakes are quiet again. fluids are at max. Very happy with dealership. I like buying my cars where the service is good. More

by jmeiring0 Verified Customer Verified Customer

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Timely, clean, professional service. I arrived an hour early for my appointment to drop it off and it was done before my original appointment was scheduled to start. I arrived an hour early for my appointment to drop it off and it was done before my original appointment was scheduled to start. More

by jason.warner Verified Customer Verified Customer

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Tiffany at Service desk is professional and a pleasure to work with . Service men do a clean complete job on all my vehicles Thank you work with . Service men do a clean complete job on all my vehicles Thank you More

by pdjd1420 Verified Customer Verified Customer

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All went well per the usual service from those at Byers FORD. Drop-off through payment. FORD. Drop-off through payment. More

by bfritch Verified Customer Verified Customer

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Would refer buyers to everyone in my family thanks for your support 🙏 best wishes to your company and employees thank you for your support your support 🙏 best wishes to your company and employees thank you for your support More

by Lewie Verified Customer Verified Customer

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I paid $1500 to have my water pump and timing belt replaced. Then my air conditioner didn’t work a week later, when it had work 3 days prior to the “repair”. I was told the tech struggled getting the replaced. Then my air conditioner didn’t work a week later, when it had work 3 days prior to the “repair”. I was told the tech struggled getting the crank pulley off so the job took two days. After spending this amount of money I was told by the assistant service manager it was just “sucky timing” and now I have to pay $1900 to replace the air conditioning compressor, a less than $500 part. Also since then I’ve have the engine stumbling at idle after driving, which it did not do prior to this service. I called and left a message for the asst mngr and have received no call back. Your labor price is way too expensive and the quality of the repairs is lacking. I have lost all confidence in the service department and Ford in general. I understand I have an older vehicle with higher mileage, but it has not had any problems until now and we have owned it since new. If this is the level of service we can expect this will be our last Ford product! More

by eambrose71 Verified Customer Verified Customer

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Sly and the entire service team always cordial and professional. Keep the customer updated and do quality work. professional. Keep the customer updated and do quality work. More

by RALPH_A Verified Customer Verified Customer

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Always been very helpful and responsive i appreciate the application used to summarize work and the level importance application used to summarize work and the level importance More

by mattgaberell Verified Customer Verified Customer

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Great communication throughout the process . Good work and flexibility on scheduling. They were fairly priced as well Good work and flexibility on scheduling. They were fairly priced as well More

by walkerr38 Verified Customer Verified Customer

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