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Burnsville Toyota

Burnsville, MN

4.4
1,494 Reviews
Call Dealership (952) 592-9846

14730 Buck Hill Rd.

Burnsville, MN

55306

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1,494 Reviews of Burnsville Toyota

May 31, 2024

It was a joy to work with Burnsville Toyota people. Work was done, exactly as promised, and in a timely matter. More

by MARGEMIL50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Knutson
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Jun 04, 2024 -

Burnsville Toyota responded

Thank you, Marge, for your kind words! We're delighted to hear about your positive experience with Burnsville Toyota. We strive to deliver on our promises and provide excellent service in a timely manner. We appreciate your feedback and look forward to assisting you in the future. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 31, 2024

I was charged 141 USD for an oil change change for my mid size SUV that took a little over an hour. When I got in my car, there was grease coating the steering wheel, car key, gear shift and door handle. The More

by CAROLYN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nolan Christy
Report | Print
Jun 04, 2024 -

Burnsville Toyota responded

Hi Carolyn, thank you for sharing your feedback regarding your recent oil change at Burnsville Toyota. We regret to hear about the inconvenience you experienced with the greasy residue left in your car. Your satisfaction is important to us, and we want to ensure that your future visits meet your expectations. Please feel free to contact me directly so we can address this issue promptly and make sure your next service appointment is a positive one. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 31, 2024

Moon roof seal had a manuf. defect. Seal was ordered and replaced. They did a good job! More

by MLEGLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neil Knutson
Report | Print
Jun 04, 2024 -

Burnsville Toyota responded

Thank you for sharing your experience with us. We're glad to hear that we could address the manufacturing defect with your moon roof seal promptly and effectively. Your satisfaction is important to us, and we appreciate your positive feedback. If you have any further concerns or need assistance in the future, please don't hesitate to contact Burnsville Toyota. We look forward to serving you again. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 30, 2024

It was great done when they said it would be on time really nice lounge More

by fgemelke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Johnston
Report | Print
Jun 03, 2024 -

Burnsville Toyota responded

Thank you for the 5-star review! I am delighted to hear that your experience with Burnsville Toyota was great, and that we delivered on time as promised. I take pride in providing a pleasant experience for our customers and I am glad you enjoyed our lounge. I look forward to welcoming you back in the future! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 30, 2024

Connor was very pleasant to work with. He was very nice and informative at all times. More

by Chu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Knutson
Report | Print
Jun 03, 2024 -

Burnsville Toyota responded

Thank you for the positive feedback. I'm thrilled to hear that you had a pleasant experience working with us at Burnsville Toyota. I aim to provide excellent service, and I'm glad that Connor was able to assist you effectively. Please feel free to visit us again or recommend us to others. I appreciate your support! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 30, 2024

Always a great experience. Neil Knutson always takes care of me and so do the other service writers. I was in for a replacement of a part and it was done quickly and profession More

by rclarillos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Stibal, Neil Knutson
Report | Print
Jun 03, 2024 -

Burnsville Toyota responded

Thank you for the glowing review! It's fantastic to hear that Neil and our service team provided you with top-notch service during your recent visit for a part replacement. I'm thrilled that you found our service to be quick, professional, and informative. I truly appreciate your kind words and your loyalty over the past 45 years. I look forward to continuing to provide you with excellent service in the future. See you next time at Burnsville Toyota! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 30, 2024

Very friendly and efficient- my oil change was easy to schedule and one I got to the shop I was in and out in less than an hour. More

by tbchovan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Conner- was excellent.
Report | Print
Jun 03, 2024 -

Burnsville Toyota responded

Thank you for the 5-star review! I'm thrilled to hear that your recent visit for an oil change at Burnsville Toyota was efficient and easy. I strive to provide friendly service and quick scheduling for our customers. I look forward to serving you again in the future. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 30, 2024

Janeah is the best ever. Always helpful even though we only see her once every three years. More

by TEDDEHN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Janeah Hanson, Oscar Bastian
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Jun 03, 2024 -

Burnsville Toyota responded

Thank you for sharing your feedback about Burnsville Toyota. I appreciate your kind words about Janeah. I look forward to seeing you again in the future. Thank you for choosing Burnsville Toyota. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

May 30, 2024

I was greeted quickly by the staff and directed to where I needed to take the car. Once there another staff member greeted me, talked through what the car was scheduled for and gave me an estimated time whe More

by JHAUGARTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kara Eischens
Report | Print
Jun 03, 2024 -

Burnsville Toyota responded

Thank you for sharing your positive experience with Burnsville Toyota! I am delighted to hear that you were greeted promptly, received excellent service, and left satisfied with the efficient service on your car. I appreciate your kind words and look forward to welcoming you back in the future. Drive safely! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 29, 2024

Courteous and kind. Also helped me on how to use CarPlay and fold down the backseats More

by gusbroman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Colby
Report | Print
May 31, 2024 -

Burnsville Toyota responded

Thank you for the positive review, Gus! We are glad to hear that you had a courteous and kind experience at Burnsville Toyota. We are happy that we could assist you with using CarPlay and folding down the backseats. We appreciate your feedback and look forward to seeing you again in the future. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

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