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Burnsville Toyota

Burnsville, MN

4.4
1,495 Reviews
Call Dealership (952) 592-9846

14730 Buck Hill Rd.

Burnsville, MN

55306

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1,495 Reviews of Burnsville Toyota

May 29, 2024

Courteous and kind. Also helped me on how to use CarPlay and fold down the backseats More

by gusbroman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Colby
Report | Print
May 31, 2024 -

Burnsville Toyota responded

Thank you for the positive review, Gus! We are glad to hear that you had a courteous and kind experience at Burnsville Toyota. We are happy that we could assist you with using CarPlay and folding down the backseats. We appreciate your feedback and look forward to seeing you again in the future. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 29, 2024

Very happy with the service. My new windshield was installed and ready much quicker then expected. More

by KLANDBERG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Stibal
Report | Print
May 31, 2024 -

Burnsville Toyota responded

Thank you for sharing your positive experience with us at Burnsville Toyota. We are thrilled to hear that your new windshield installation was completed promptly. We look forward to serving you again in the future. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 29, 2024

I am surprised that an oil change costs $100. I did not get a notice in person that the car was ready. It was in my email. If I had not checked email/text I would still be sitting there. Try to i More

by MMEOFFYOUGO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I dont know any of these people
Report | Print
May 31, 2024 -

Burnsville Toyota responded

Thank you for your feedback. I appreciate your input regarding the communication process after your recent visit to Burnsville Toyota for an oil change. We understand your concerns and will take them into account to improve our notification system in an effort to provide a better experience for our customers. Should you have any further questions or require assistance, please feel free to reach out to me. Thank you again for bringing this to our attention. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 29, 2024

Entune and map routing are a bad experience. No update. Advised to continue using iPhone. More

by DAWNNGUYEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Stibal
Report | Print
May 31, 2024 -

Burnsville Toyota responded

Thank you, Dawn, for sharing your experience. We appreciate your feedback and please do not hesitate to reach out to Burnsville Toyota so we can continue working together to address your concerns and improve your experience. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 28, 2024

I appreciated working with Oscar. Easy to get a test drive of the the vehicle I wanted! More

by wjolson83
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Oscar Bastian, Dominic Martinez
Report | Print
May 30, 2024 -

Burnsville Toyota responded

Thank you for the 5-star review! We're delighted to hear about your positive experience working with Oscar at Burnsville Toyota. It's great to know that you found the test drive process for your desired vehicle easy. We look forward to welcoming you back in the future or feel free to share your experience with others. Drive safely! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

May 27, 2024

We appreciate their friendliness and professionalism. It wasn't long before the issue was resolved. Very clean and comfortable waiting area. More

by WOLTER.C5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Knutson
Report | Print
May 29, 2024 -

Burnsville Toyota responded

Thank you for taking the time to share your experience. We are thrilled to hear that you appreciated our team's friendliness and professionalism. We always strive to provide a clean and comfortable environment for our customers. We look forward to welcoming you back to Burnsville Toyota in the future! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 26, 2024

The Technician broke the bolt for the oil pan and charged me $950 to fix. The BBB will be be contacting you soon. More

by NZABIR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler Johnston
Report | Print
May 31, 2024 -

Burnsville Toyota responded

We acknowledge your review and are currently looking into the events you’ve detailed.

May 26, 2024

The service center there is good . Only thing they forgot to do is to rest the maintenance air code on our Toyota Highlander . More

by TAMIPOTTER84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Stibal
Report | Print
May 29, 2024 -

Burnsville Toyota responded

Thank you for sharing your kind words about our service center at Burnsville Toyota, Tami. We appreciate you letting us know the oversight with the maintenance air code on your Toyota Highlander. Please feel free to contact me so I can quickly address this for you. We value your business and hope to have the opportunity to serve you again soon. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 26, 2024

Great! Good service. Shuttle option. Friendly. We will be back again when our car needs service. More

by LAFOLLETTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Grosulak, Mark Stibal, Cole Mitchem, Jason Colby, Neil Knutson, Tyler Johnston, Sean O'Driscoll, Riley Flenniken, Mario Najera
Report | Print
May 29, 2024 -

Burnsville Toyota responded

Thank you for sharing your positive experience with Burnsville Toyota! We're thrilled to hear you found our service great, shuttle option convenient, and our team friendly. We look forward to welcoming you back for your future car service needs. Drive safely! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 26, 2024

The service is quick and professional. The waiting area is clean and offers food and drink for free. More

by WILMSWALT57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neil Knutson
Report | Print
May 29, 2024 -

Burnsville Toyota responded

Thank you for the positive review! We're thrilled to hear that you had a quick and professional service experience at Burnsville Toyota. Our team takes pride in providing excellent service to our customers. We look forward to welcoming you back in the future. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

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